iTunes 12.7.2 CD Burning Issues

On my Windows 10 PC that hosts my primary iTunes music collection (70000+ songs) just completed the upgrade to the latest iTunes release (shows 12.7.2.58 as the version) via the Apple Software Update process.


After completing the upgrade I attempted to burn the playlists for 4 new classical albums (all MP3 downloads) to CD-R media. The CD burning process for all 4 albums failed with the following error message: "The attempt to burn a disc failed. An unknown error occurred. (0x80004005)".


In each instance the albums played without issue when listening to them via iTunes (and my computer speakers).


Thinking that this may be an issue with iTunes 12.7.2 I logged on to another computer with an iTunes instance that had not been upgraded (the iTunes version on the other PC is 12.7.1.14). I copied the MP3 files for all 4 albums to that iTunes instance and then created playlists for each album. Was able to burn the playlists for all 4 albums to CD media with NO errors.


I will also note that with iTunes 12.7.2.58 I was able to burn one playlist to CD successfully but the burning process was painfully slow (4-5 times slower than normal).


Based on these results it appears to me that iTunes 12.7.2 has some significant bugs/issues relating to burning playlists to CD media.


REB

null-OTHER, Windows 10

Posted on Dec 7, 2017 3:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2018 5:00 PM

Rolling back to iTunes 12.7.1.14 may be easier than transferring your playlists into Windows Media Player.


Uninstall iTunes then download and install one of the following as appropriate:


An alternative suggestion is to limit the burn speed to something slower than you would normally use.


Reports suggest Apple are aware of the issue but there is no ETA for a new build.


tt2

431 replies

Jan 13, 2018 3:42 AM in response to Mrssparks

To save you hunting through the thread my suggested workaround is to uninstall iTunes then download and install one of the following as appropriate:


Others have reported success limiting the burn speed to 1x or 2x. Use the right-click context menu to burn rather than the File menu.


tt2

Jan 18, 2018 6:58 PM in response to Abbatoir

As noted in the thread there would appear to be a general issue burning from iTunes 12.7.2.x for Windows.


A workaround is to uninstall iTunes then download and install one of the following as appropriate directly from Apple’s secure servers:

Probably takes 10-15 mins to implement.


You could also try burning at 1x or 2x speed which has worked for some, but doesn't address an issue some users have where the wrong playlist is burnt.


tt2

Feb 8, 2018 10:47 PM in response to yandoo

There was a general issue burning CDs with iTunes 12.7.2.x for Windows at anything over 2x speed.

iTunes 12.7.3.46 for Windows appears to burn CDs normally at full speed and with mixed formats.

It can be downloaded from https://www.apple.com/itunes/download/. Some regional sites may supply an older version.

When burning or printing use the right-click context menu on the playlist in the sidebar. File > Burn Playlist to Disc still seems to be unreliable and may attempt to burn the wrong list.


tt2

Dec 10, 2017 8:11 PM in response to RogerBat

Exact same issue here. I just installed the new version 12.7.2 today on a Windows 10 PC and was still in the process of burning a massive playlist for use on my Xbox 360 (yes, still doing that as of now). Same situation as many of the others on here have mentioned. I wasted 6 perfect blank Sony CD-R discs that were part of a 50-set that I purchased from a wholesale store recently. What a complete waste of my time and money trying to figure out what I was doing wrong with trial and error before wasting 6 entire discs. Eventually I found this post and uninstalled version 12.7.2 and reinstalled 12.7.1 and picked up where I left off with no problems. I suggest anyone else do the same until iTunes fixes this nonsense glitch. They never really put a lot of effort into improving their CD burner function anyway.


Never thought of asking this until now. Does anyone else have the issue where iTunes will repeat the same set of checked songs while burning a playlist if you don't start burning the playlist from the beginning but are still burning enough songs on the playlist to burn multiple discs? I have always had this issue as long as I can remember and it drives me insane. I always have to cancel the disc burning after the 1st competed disc is ejected, uncheck the songs that were just burned, insert a new blank disc and pick up where I left off, and then repeat the same process all over again until the playlist is finished burning. iTunes only progresses the checked songs properly if I burn the playlist from beginning to end. And it's not my PC or Windows 10 because I had the same issue on my Windows 7 PC that was of a different brand with a different type of disc burner. The problem is iTunes.

Dec 14, 2017 11:14 AM in response to Marcus1008

Marcus1008 wrote:


Thanks for the sites to download the previous version - 12.71.

FileHippo.com had the 12.71 version which I installed after uninstalling the 12.72 version. I rebooted, then installed the 12.71 version and everything is back to usual and works fine now.

Was all your music still intact after the uninstall and downgrade? I got 25,000 songs I'm afraid of losing.

Dec 16, 2017 3:27 PM in response to turingtest2

Turingtest2 hit the spot. Had no joy from apple so I uninstalled Itunes 12.7.2.58 didnt even try 12.7.2.60 went right back to install 12.7.1.14, stopped the auto update for Itunes, because you cant trust them to update with fully tested working components, now low and behold my burning issues resolved. APple should send out credits to all who lost discs and paid DRM fees.

Dec 18, 2017 5:55 PM in response to RogerBat

Hello all,

I hope that this helps. I recently had this issue and I was able to resolve it using some information found in this article iTunes for Windows: If you have trouble burning a disc . Specifically there was one suggestion that the article made that was the difference, "

Make sure to select the correct disc format. To create a CD with any type of audio file that iTunes supports (MP3, AAC, AIFF, and so on), try selecting Data CD or DVD. If the playlist you’re trying to burn includes AAC files, make sure MP3 CD is not selected."

In summary change the disc format to Data CD or DVD, this apples to any audio format that iTunes supports, so any song that's playable in iTunes. Again, I hope this helps and please let me know if it does. Peace!

Dec 18, 2017 7:23 PM in response to limespider911

limespider911 wrote:


Where is the best place to find a copy of an acceptable...12.7x itunes dowmload?......i have a complete backup copy of my itunes on an external drive i made on 11/30/17...i just need a safe site..or method to get the downgrade....Ive heard mention of FILEHIPPO.COM..I would rather just find a reliable download then mess around with restore points and previous libraries....This question may of been answered before, sorry if i'm redundant.


thx mpj


See the iTunes installers section of Troubleshooting issues with iTunes for Windows updates for download links, direct from Apple, and instructions on removing the current build. Install iTunes 12.7.1.14 for now.

tt2

Dec 22, 2017 11:58 AM in response to franklg

Installing iTunes also installs Apple Application Support, Apple Mobile Device Support, Apple Software Update and Bonjour. Uninstalling iTunes doesn't automatically remove them, and depending on which version you choose to go back to all components need to be removed first. I haven't tested this personally but the reports from other users suggest that the CD burning issue is limited to iTunes for Windows 12.7.2.58 & 12.7.2.60 and that reverting 12.7.1.14 fixes it. Perhaps on this occasion you should try removing all Apple components, reboot, then reinstall the selected build. There is more in the Troubleshooting issues with iTunes for Windows updates tip.


tt2

Dec 25, 2017 1:22 AM in response to franklg

In reply to your question franklg, the short answer is, 'I did it the long way', having never used Windows Media Player on my current PC before.


1) Open the Windows Media Player app, from the Start menu

2) Click on Organise --> Manage libraries --> Music.

3) If the location of your iTunes music is not shown in the Music Library Locations dialog, click Add to locate it. (My

iTunes music is in a folder called iTunesMedia/Music).

4) Click OK. The dialog closes and the WMP begins building a music library. Progress is shown in the bottom right

hand corner of the player.

5) Go and find something else to do for a while. The length of this interlude depends on the size of your music

collection.

6) When WMP has finished building your library, you can build your playlist. You can build the list on the Play tab

(which allows you to save it for future use), or directly onto the Burn tab if you just want to create your CD without

saving the list. I did the former. Build the list by dragging items, or by selecting them and using a right hand click to

add to the list.

7) On the Burn tab, press Start burn when you're ready. (If you've previously built the list on the Play tab, you have

the option to import it to the Burn list, which is what I did).


It's likely that there are other - potentially easier - ways of doing this, but the above worked for me and took about 25-30 minutes to achieve.

Dec 28, 2017 1:52 AM in response to RogerBat

Waited patiently for 2 weeks for a fix from Apple, but it's obvious they're not in a rush to help us. So I finally got brave and did the uninstall. Re-installed 12.7.1.14 (The version that was working just fine before the update). Now everything back to normal. Can burn cds without error and playlists fit to disc. And my 180GB of music was still intact. No more iTunes updates for me. If it ain't broke don't fix it. Or for Apple, If it ain't broke, don't break it.

Jan 2, 2018 3:12 PM in response to turingtest2

Okay, after a bit of waiting for Apple to fix this problem, I finally gave up on them and sequentially uninstalled iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support 32-bit & 64-bit; then, installed the previous iTunes 64Setup as you stated. I am happy to say that everything worked beautifully! I have burned 4 CDs so far and it's working like a charm!! Thanks again your help.

burlfromboerne

Jan 8, 2018 6:46 PM in response to RogerBat

I have just spoken with Apple Support in Australia and they are aware of the problem. There is not yet a fix for it but the fix will come through in an iTunes update (no timeframe given). Options include trying to burn a CD as a data CD (this worked for me - but please note it will automatically sort your play list by name of artist) or as a MP3 CD. You'll need to check if either of these CD formats will work in your CD player. Otherwise, use another CD burning software until the iTunes bug is fixed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes 12.7.2 CD Burning Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.