iTunes 12.7.2 CD Burning Issues

I am beyond furious right now; even though probably hundreds of others have called Support and complained, I will as well. I have an HP Laptop running on Windows 10 and unfortunately just updated today to the newest version because the pop up box has been prompting me to for awhile. After spending over $40 on iTunes and creating playlists to burn so I have tunes for an upcoming long weekend trip, I've wasted 6-7 blank discs and found that several others have this problem, too; Apple is supposedly aware and we're just supposed to "sit tight" until they release an update that rectifies the snag. Even though this is absolute garbage, I do want to pass along that someone either on this or another thread shared a temporary solution....change your burn speed setting to "2x" and it should work. It did for me! So thank you to whoever figured this out and I just wanted to spread the word until iTunes gets this fixed!

Sorry to say I received an email from support today saying there was no fix yet.

Also, FYI, was told Apple doesn't look at these discussion boards. They are for Apple users to communicate with each other, go figure.

The best solution is to follow the instructions posted numerous times to uninstall latest and install last working version. I did, didn't lose anything and all my playlists remained intact.

I am running Windows 7 64 bit Pro and iTunes 12.7.2.60. After three dead cds, I found turingtest's suggestion:

I slowed burn speed down to 2x and success!

Still, waiting for Apple to fix what should be a core feature of any media software.

This is posted in the thread above by turingtest2. He helped me with this issue as well.

As given elsewhere in this thread my suggested workaround is to uninstall iTunes then download and install one of the following as appropriate:

• iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
• iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

There is usually no need to remove other Apple components, and your library will be unaffected.

Others have reported success limiting the burn speed to 1x or 2x. Use the right-click context menu to burn rather than the File menu or the wrong list may burn.

tt2

<This is a Direct Download Link>

Hello, Everyone! I had been in touch with a pretty terrific guy who works as a tech for Apple (Apple Tech Support). He had promised me that he would make sure my message was passed along to the engineers. I may very well have been the first person to reach out to Apple about this CD burning issue (which was several months ago already), and then as time went on others contacted the company as well about the same problem we have all been experiencing for far too long. In any case, I wanted to let you guys know that I was given quite a generous credit toward online purchases through the Apple Store. There are indeed restrictions, but I don't care...I am just happy/grateful that I was compensated after wasting about 30(!) CDs trying to figure out this problem and a fix for it. The Tech Support guy emailed me the other day. He had been out of the office due to a family issue, but he wanted me to know that the new version of iTunes--12.7.3--is finally out! I was a bit reluctant but decided to go for the gusto and download it. I had waited long enough. I was even daring and attempted to burn a CD and miracle of miracles, it actually WORKED! I must admit that it didn't seem to burn as quickly as it used to, in older versions of iTunes, but it WORKED. Please update me on your experiences...and for anyone who also blew through a good # of CDs, make sure you also get compensated in some way 😉. I have yet to figure out what I will do with my generous credit, but I will of course put it to good use. GOOD LUCK to all.

You need to go back to 12.7.1.14, or wait until the next build. Both versions of 12.7.2 seem to be broken in this regard.

tt2

iTunes 12.7.3.46 for Windows has been released which appears to burn CDs normally.

It can be downloaded from https://www.apple.com/itunes/download/.

tt2

12.7.3 has fixed the burning issue. YAY! I just burned a playlist to disc. I used speed 4x because I was nervous. But it's FIXED!

As of 7 Feb it's fixed with the update 12.7.3. Yay!

Ok, so I uninstalled the 12.7.2.60 latest iTunes release, and installed the 12.7.2.14 and I can burn my desired playlist to a CD... I'm running Windows 7 64-bit.

Suggest anyone burning a CD using iTunes to first use a rewriteable CD so you don't waste the CD-R discs.

I don't burn CDs very often, but I will test first with a CD rewriteable first.

Makes me wonder what bugs Apple fixed on on releases after the 12.7.2.14.

Updating iTunes software always seems to be a hassle... never works the first time... learned to always just download without updating because of errors... even then I get some stupid-*** "administrator" issue error, so then I just restart my computer and then I can update... most of the time ! HAH !

Thank you ttr2 for your help !

i had the same problem. Go to page 13 on this community pg. see turingtest2 level 10 post in response to frank lg. Posted 2 links 1) iTunes installers 2) troubleshooting issues w/ ITunes for windows updates. I did the update. 12.7.1.14. 10/30/2017.

All I did was uninstalled iTunes did not delete anything else and reinstalled the update posted above

Hope this helps you

As given above:

Uninstall iTunes (You can leave the other Apple components alone).

Download and install one of the following as appropriate:

• iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
• iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

I'm sure there will be updates in this thread when another build comes out.

tt2

YES -it worked ,just uninstalling my current iTunes ( only nothing else) then I used the above listed older version.Now everything is A OK -right as rain.BTW -I'm a none too savvy senior with glaucoma who was hesitant to try this work around at first. Thanks ALL for help with this. Happy Holidays !

mclardyd wrote:

latest update to the above:

I uninstalled iTunes version 12.7.2.60 and installed iTunes version 12.6.2.20 for which I had luckily kept an old download. This completely solved the CD burning problem.

Note, however, that to make this work I first had to delete the iTunes folder from Music on my hard drive because the older version of iTunes was incompatible with the newer iTunes Library.itl file. So yes I've now lost the local copy of my library contents and playlists but I'm pleased to say I can re-download everything I need from the cloud whenever I want to create a new playlist and/or burn to audio CD.

Ouch, that should not have been necessary. Did you delete the whole library or just the database? Do you have a backup? If you'd gone back to 12.7.1.14 as advised elsewhere in this thread there would have been no problem. When you do need to revert to a version that doesn't want to open the newer library there is a workaround presented in Empty/corrupt iTunes library after upgrade/crash that would minimise the impact.

tt2

Turingtest2 posted this. this helped me and my library was in tact when uninstalling then re-installing the 10/30/17 version of iTunes

There would appear to be a general issue burning from iTunes 12.7.2.x for Windows.

A workaround is to uninstall iTunes then download and install one of the following as appropriate:

• iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
• iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

tt2