Level 1

72 points

iTunes 12.7.2 CD Burning Issues

On my Windows 10 PC that hosts my primary iTunes music collection (70000+ songs) just completed the upgrade to the latest iTunes release (shows 12.7.2.58 as the version) via the Apple Software Update process.

After completing the upgrade I attempted to burn the playlists for 4 new classical albums (all MP3 downloads) to CD-R media. The CD burning process for all 4 albums failed with the following error message: "The attempt to burn a disc failed. An unknown error occurred. (0x80004005)".

In each instance the albums played without issue when listening to them via iTunes (and my computer speakers).

Thinking that this may be an issue with iTunes 12.7.2 I logged on to another computer with an iTunes instance that had not been upgraded (the iTunes version on the other PC is 12.7.1.14). I copied the MP3 files for all 4 albums to that iTunes instance and then created playlists for each album. Was able to burn the playlists for all 4 albums to CD media with NO errors.

I will also note that with iTunes 12.7.2.58 I was able to burn one playlist to CD successfully but the burning process was painfully slow (4-5 times slower than normal).

Based on these results it appears to me that iTunes 12.7.2 has some significant bugs/issues relating to burning playlists to CD media.

REB

null-OTHER, Windows 10

Posted on Dec 7, 2017 3:37 PM

Top-ranking reply

turingtest2

Level 10

280,323 points

Posted on Jan 4, 2018 5:00 PM

Rolling back to iTunes 12.7.1.14 may be easier than transferring your playlists into Windows Media Player.

Uninstall iTunes then download and install one of the following as appropriate:

iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

An alternative suggestion is to limit the burn speed to something slower than you would normally use.

Reports suggest Apple are aware of the issue but there is no ETA for a new build.

tt2

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431 replies

LDmfmcf

Level 1

4 points

Dec 30, 2017 7:42 AM in response to turingtest2

Thank you - I have followed your instructions and safely installed the earlier version of iTunes on both my PC and my laptop.

Playlist and 20 000+ tracks in perfect working order. New CD made - so ...

Happy me! Happy Dancers! Happy New Year!

Have a rerr terr on Hogmanay - Aurabest from Scotland!

CLLD

turingtest2

Level 10

280,323 points

Dec 31, 2017 9:12 AM in response to Graeme02

Reverting to iTunes 12.7.1.14 from 12.7.2.x doesn't require that you roll back the database. Uninstalling doesn't affect your library. That said you really ought to Backup your iTunes for Windows library with SyncToy, or some similar method.

tt2

Jan 4, 2018 11:32 PM in response to hamster104

hamster104 wrote:

After spending an hour on the phone today with Apple support, we were able to find a temporary solution that doesn't involve reverting to the previous version of iTunes or dumping the library to Windows Media. For some reason, you need to reduce the burning speed to 2X. Of course it will take longer to burn, but I burned 3 CDs using this method and they all worked.

Burning at 2x is ridiculous. That's 40mins to burn an 80min CD. You can do the uninstall/reinstall quicker than it takes to burn that 1 CD.

kts5855

Level 1

40 points

Jan 10, 2018 6:47 AM in response to hamster104

After being aggravated at work and at home over this same issure, I copied all of my music to WMP. I burned the playlist on there last night.

When I saw your fix this morning I tried burning the playlist from iTunes again. Burning at 2x speed worked for me as well. Thanks for posting this. At least we have a fix to the problem until Apple decides to go back to work.

Jan 11, 2018 9:22 AM in response to marciafromfrisco

What you are now experiencing is the other unresolved issue. This fix is pretty simple. If you have the playlist up on your screen, don't assume the burning software recognizes it. Go to the list of your playlists on the left, right click the one you want, and select "Burn CD" from there. I agree it is ridiculous we have to be doing this and that they must get this fixed, but it's the only way to muddle through in the meantime.

Jan 12, 2018 6:40 PM in response to RogerBat

I also had the bad version of itunes and deleted it from both computers and went back to the older version of itunes and was finally successful in burning cd's. No doubt it is the upgrade and I appreciate your assistance. I wasted 7 cd's burning at every speed. After the old version - it burned at max speed with no problem!!! Thank you!

DiezelG

Level 1

4 points

Jan 23, 2018 5:45 PM in response to RogerBat

After the update, I have the same issue. I did, however, discover one thing.

I just burned a new CD to my computer, via itunes. After that, I burned a copy of it and it worked without any issues. I tried it with several other CD's in my collection. I burned them onto my pc, then tried burning another copy. It all worked.

So currently, anything that was in iTunes, previous to the current version, will not burn.

Anything put into iTunes after the current version, will be able to burn.

turingtest2

Level 10

280,323 points

Jan 23, 2018 6:57 PM in response to DiezelG

DiezelG wrote:

After the update, I have the same issue. I did, however, discover one thing.

I just burned a new CD to my computer, via itunes. After that, I burned a copy of it and it worked without any issues. I tried it with several other CD's in my collection. I burned them onto my pc, then tried burning another copy. It all worked.

So currently, anything that was in iTunes, previous to the current version, will not burn.

Anything put into iTunes after the current version, will be able to burn.

What build of iTunes do you currently have installed?

iTunes 12.7.3.46 for Windows has just been released which appears to burn CDs normally.

It can be downloaded from https://www.apple.com/itunes/download/.

I've just burned a CD at maximum speed that had a mix of AAC and MP3 source files, each of which was in my library prior to the update. It burnt without error and plays properly.

tt2

yandoo

Level 1

4 points

Feb 1, 2018 3:14 AM in response to franklg

Because of these CD burning problems, I uninstalled iTunes 12.7.2 and reinstalled iTunes 12.7.1. Problems fixed. Now I read on this forum that there are still problems with iTunes 12.7.3. This does not inspire confidence in the iTunes brand. Can anybody give me a good reason why I should update to iTunes 12.7.3?

desikora

Level 1

9 points

Dec 12, 2017 6:22 PM in response to RogerBat

For anyone on Windows who doesn’t want to wait around for a fix to iTunes, you can burn a playlist in Windows Media Player.

KLFrench

Level 1

4 points

Dec 19, 2017 8:22 AM in response to RogerBat

Uninstalling and reinstalling 12.7.1.14 worked like a charm!!!! I don't remember who's fix it was but THANK YOU !! Hope Apple gets the new version fixed. SMH

Dec 19, 2017 8:34 AM in response to lulubellsad

I have a Dell also. I just deleted ITunes and reinstalled the previous version everything worked fine in burning a CD and can play in my car. Not like the previous Cds because of the glitch

tombolt1

Level 1

8 points

Jan 22, 2018 1:32 PM in response to sfischer7435

slow your CD burn time to 2X, it will work . That solved the problem for me.

Jan 28, 2018 7:48 AM in response to RogerBat

there is a new download for 12.7.3. Download that and all problems will be solved. I just burned my entire library onto CDs without any problems

tombolt1

Level 1

8 points

Feb 8, 2018 10:22 AM in response to Rogero1961

burn at 2x on that version, or the newest version upload fixed it for me.

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iTunes 12.7.2 CD Burning Issues