iTunes 12.7.2 CD Burning Issues

I have been having the same issue since I changed over to the updated version of iTunes. Just got off the phone with someone from Apple Support and the person told me that they have nothing about this error on their radar, nor did they even know that people were having issues with it.

At this time the support person told me I would have to un-install iTunes in a very specific order to remove all of its components and then download the 12.4.3 issue since the 12.7.1.14 version is no longer available. That was the only suggestion he had.

I suggest that we all call Apple Support and voice our concern so that maybe they will start addressing this issue. I was told that they do not monitor the support communities very much so anything posted on here may not be noticed.

Sincerely,

JHM

Thanks for the sites to download the previous version - 12.71.

FileHippo.com had the 12.71 version which I installed after uninstalling the 12.72 version. I rebooted, then installed the 12.71 version and everything is back to usual and works fine now.

OMG, Marcus, I could HUG you! So...I uninstalled the latest (AKA screwed-up big time, LOL) version of iTunes--luckily, I documented the exact steps to take in the correct order--and went to the website you suggested above to reinstall the older one (12.7.1). Well, GUESS WHAT?! I was able to burn my CDs! Voila! At first, I really didn't think it was gonna work. Also, my CD drive was making some odd noises--like you could really hear that motor going. I've never had that before. Has anyone else? It was weird, but it still worked and for now, I'll take it 😉. Thanks again, Marcus! I was afraid to reinstall an older version without knowing whether it was safe. But knowing that you had already used that website and had reinstalled that particular, most-recent-before-the-awful-updated version, I felt comfortable enough and thought it was worth a try. Sure was! Please comment if you've experienced the loud motor, which basically sounds like vibrating. It did calm down, but until now I have never heard that type of noise while burning a CD. The discs are all CD-R CDs, Staples brand, 80 minutes, 52x speed, 700 MB...the same ones that I had been using before the burning issue started. THANKS!

franklg see the post from turingtest2 that preceded my reply here. It includes a link to troubleshooting itunes. Important that you dont reinstall the latest version because its the version that has the issue. I personally had success reinstalling the previous version I had and it worked fine. That was 12.7.1.14. I got the lead from turingtest2 who goes into the process in detail in an earlier post somewhere. It wasnt difficult. I have heard nothing from apple at all. But I also dont expect them to jump on it much as they should.

Order to Uninstall (PLEASE NOTE that this was using my Dell desktop, with Windows 10):

1-iTunes

2-Apple Software Update

3-Apple Mobile Device Support

4-Bonjour

5-Apple Application Support (32-bit)

6-Apple Application Support (64-bit)

I followed Marcus’ advice. Used the website that he recommended, reinstalled the 12.7.1 version after following specific steps to uninstall current one (12.7.2.58), and it worked for me! I actually posted the specific steps, but they are based on Dell desktop, with Windows 10, so you may need to tweak. You may need to call Apple Tech Support.

Reinstalling older versions of iTunes for testing? All the time.

Burning CDs with 12.7.1.14? Not personally, I have no burning desire, or blank discs, but plenty of reports say it works for others.

Reverting to a previous version to restore broken features is a reasonable workaround, and beats waiting on a fix if it helps you achieve something you actually want to do.

tt2

Thank you, turingtest2, for the clarification and the SyncToy tip, as well as the links to the older executables!

Your technique worked perfectly for me. After using SyncToy to backup 135 GB of iTunes (just to be safe), uninstalling iTunes 12.7.2.58 and installing the earlier version (12.7.1.14), I've created 5 CDs so far without a hitch! To paraphrase your messages:

First download, install and setup SyncToy, a free Microsoft incremental backup utility; very useful!

https://discussions.apple.com/docs/DOC-2682

Use SyncToy to backup your iTunes library. Above link contains detailed steps.

Uninstall iTunes (You can leave the other Apple components alone).

Download and install one of the following as appropriate:

• iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe
• iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe

Actually the SyncToy step is just to be sure you have a backup of your iTunes library in case something goes wrong. However, when you do what "turingtest2" originally suggested about uninstalling the recent iTunes version and then reinstalling the 10-30-2017 version, I confirmed the uninstall step did not delete anything from my library. In fact, when I invoked the older version, iTunes started up exactly where it was before I uninstalled the bad version, displaying the last playlist I had viewed and then showing the expected recently added songs. So the SyncToy step wasn't necessary but still a good idea if you want that extra safe feeling; it's a free tool from Microsoft that is not iTunes related.

Turningtest2 posted this this helped me and my library was in tact when uninstalling then re-installing the 10/30/17 version of iTunes

There would appear to be a general issue burning from iTunes 12.7.2.x for Windows.

A workaround is to uninstall iTunes then download and install one of the following as appropriate:

• iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
• iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

tt2

Same problem as RogerBat, just adding my name to the ever-growing list. Running on iTunes 12.7.2.60, I successfully burned one CD today, then immediately afterwards, tried another and received the same error message reported by RogerBat. As others have done, I wasted a few blank CD-Rs before discovering this thread.

I can't be bothered with the rigmarole of uninstalling iTunes and downloading an earlier version. Instead, I've taken the advice given by several other contributors here and used Windows Media Player to burn my discs.

Turingtest2 posted this. this helped me and my library was in tact when uninstalling then re-installing the 10/30/17 version of iTunes

There would appear to be a general issue burning from iTunes 12.7.2.x for Windows.

A workaround is to uninstall iTunes then download and install one of the following as appropriate:

• iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
• iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

tt2

Graeme02....I hope you have started on those playlists by doing the uninstall/install 12.7.1.14. I told friends of the problem weeks ago, but that they'd have something(s) to look forward to as Groundhog's Day presents.....

Rolling backup to 12.7.1.14 is probably less effort. You should be able to export playlists in .m3u or .m3u8 format from iTunes which you can then import into Windows Media Player. See Getting iTunes & Windows Media Player to play nicely to make sure that WMP doesn't move tracks that you add to it.

tt2

My apology, ClarkPam.............for your added convenience here are the directions which were initially provided by Eyewitness1:-

1) Open the Windows Media Player app, from the Start menu

2) Click on Organise --> Manage libraries --> Music.

3) If the location of your iTunes music is not shown in the Music Library Locations dialog, click Add to locate it. (My

iTunes music is in a folder called iTunesMedia/Music).

4) Click OK. The dialog closes and the WMP begins building a music library. Progress is shown in the bottom right

hand corner of the player.

5) Go and find something else to do for a while. The length of this interlude depends on the size of your music

collection.

6) When WMP has finished building your library, you can build your playlist. You can build the list on the Play tab

(which allows you to save it for future use), or directly onto the Burn tab if you just want to create your CD without