iTunes 12.7.2 CD Burning Issues

ksall wrote:

Does this uninstall remove playlists I have spent several years creating?

No, you are only removing the current software and reinstalling an older version. Your database remains unchanged. That said I strongly recommend you Backup your iTunes for Windows library with SyncToy, or something similar, to protect your data against drive failure and other adverse events.

tt2

burlfromboerne wrote:

Thanks for this info. I talked with Apple yesterday about this same problem that I am experiencing and the software guy indicated that this was a Windows problem and not Apple's. I informed him that the issue did not exist until Apple's update to 12.7.2. However, he still told me to contact Microsoft. I will also revert back to Apple's older version. Thanks!

This problem is one that Apple have made, not Microsoft.

tt2

I've had this problem off and on for years running Windows 8 and now 10. On some releases it gets fixed and on others it doesn't. BUT, I've found that I had the problem on Windows Media Player as well. In all of the research, everything seems to point to problems in the registries and I'm hesitant to use RegCure or other registry cleaners for fear of fouling things up further. I was able to use ashampoo's burning studio when the other two failed. It's a free application and works ok so I'll use that until the next release of iTunes and then I'll try it again. Maybe this work around will help you as well.

Hi Graeme,

Posted already in the thread. Simply uninstall iTunes from the programs/apps and features control panel, then install the relevant version from one of these two links. You probably have a 64-bit system.

• iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
• iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

tt2

I experienced the same delay on a playlist which has in excess of 80mins. So, I decided to brake it into two individual CDs........same title with version-1 & 2. The next time you want to burn a playlist that's well over 80mins. try this:-

Prior to commencing, establish another playlist folder with the same title and label it as #2. Then, start the burn of the entire over lengthened playlist and as it stops and are asked to insert another CD, first take note of the last selection on the list where it stopped. Remember or write down the name of it. Now eject the current CD that has now finished burning. Cut & paste the remaining yet to be burned selections onto playlist #2...........insert a blank CD then right click directly onto the designated #2 name on your pick list and choose 'Burn'.

(do not choose 'File' at the upper left of your screen as you would have done under normal iTunes operating conditions otherwise a different playlist apart from your designated #2 may start burning instead. Trustingly this will properly realign once the problem with iTunes is rectified and returns to normal)

Troubleshooting issues with iTunes for Windows updates

This link is from Turningtest and he linked an Apple site that had the list of upgrades which included the 12.7.1.14

I downloaded from here and then did the uninstall on Itunes and then tried this one. It worked fine. Did not have to redownload all my songs or make new playlists. They were all there.

If you don't want to go to the trouble of uninstalling and reinstalling the previous version of iTunes, the temporary fix is to burn at 2x speed. That has worked for me and several others. However, also beware of another problem. Do not assume the software will recognize the playlist you have up on your screen. Instead, find the playlist on the list at the left of the screen and right click on it. Select "Burn Playlist" from there. Otherwise, an entirely different playlist burns. This whole ordeal has impacted thousands and needs to be rectified soon!

You should be able to burn at max. speed (whatever that might be) with 12.7.3.46.

As given, using the right-click context menu on the playlist in the sidebar appears to be necessary for a successful burn.

tt2

I agree, this has gone on way too long. Here's the latest news. I just got off the phone with my rep at Apple. After talking to their tech people, she did confirm that the problem with burning the wrong playlist still exists. They are working on it and it should be fixed with the next update. I made a suggestion to hire someone to interact with people on these forums and advise us when a problem exists. Microsoft does this; it's not a perfect system, but it's better than this, where it seems we are on our own. One piece of good news - they are reimbursing me for my ruined Cds with some pretty nice headphones. I suggest that everyone who had this problem call and get reimbursed in some way. It's the least they can do.

I have the exact same itunes version and the same problem burning CD. I uninstalled and installed the old version as you did and now it all works fine, burning CDs again. thanks.

This worked for me! Thank you very much to everyone who suggested downloading the earlier version. Everything seems to be working now and there are no problems with the error code.

Going back to 12.7.1.14 is the only thing that worked! Won't accept any more updates! Now I can use all 80 min of a disc again and have the correct CD-Text. Thanks!

Just got off the phone with Apple Support.

They are aware of the fault, and say they are

investigating it.

They were very helpful & apologetic.

Not a great deal we can do except wait

for an update that will resolve the issue.

Sent from my iPhone

I was also worried about that but when I searched for info about this I was told that your library of music and pictures is not stored in the itunes program but in other files on your computer. Itunes only displays things it finds elsewhere according to the preferences you already set. SO when I did my complete uninstall and reinstall nothing appears to have been lost. It is emphasised that you uninstall in a particular order. turingtest2 posted a "troubleshooting itunes" link in his message earlier in this thread that I followed and I had no problem.

Thanks for this info. I talked with Apple yesterday about this same problem that I am experiencing and the software guy indicated that this was a Windows problem and not Apple's. I informed him that the issue did not exist until Apple's update to 12.7.2. However, he still told me to contact Microsoft. I will also revert back to Apple's older version. Thanks!