Level 1

72 points

iTunes 12.7.2 CD Burning Issues

On my Windows 10 PC that hosts my primary iTunes music collection (70000+ songs) just completed the upgrade to the latest iTunes release (shows 12.7.2.58 as the version) via the Apple Software Update process.

After completing the upgrade I attempted to burn the playlists for 4 new classical albums (all MP3 downloads) to CD-R media. The CD burning process for all 4 albums failed with the following error message: "The attempt to burn a disc failed. An unknown error occurred. (0x80004005)".

In each instance the albums played without issue when listening to them via iTunes (and my computer speakers).

Thinking that this may be an issue with iTunes 12.7.2 I logged on to another computer with an iTunes instance that had not been upgraded (the iTunes version on the other PC is 12.7.1.14). I copied the MP3 files for all 4 albums to that iTunes instance and then created playlists for each album. Was able to burn the playlists for all 4 albums to CD media with NO errors.

I will also note that with iTunes 12.7.2.58 I was able to burn one playlist to CD successfully but the burning process was painfully slow (4-5 times slower than normal).

Based on these results it appears to me that iTunes 12.7.2 has some significant bugs/issues relating to burning playlists to CD media.

REB

null-OTHER, Windows 10

Posted on Dec 7, 2017 3:37 PM

Top-ranking reply

turingtest2

Level 10

278,103 points

Posted on Jan 4, 2018 5:00 PM

Rolling back to iTunes 12.7.1.14 may be easier than transferring your playlists into Windows Media Player.

Uninstall iTunes then download and install one of the following as appropriate:

iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

An alternative suggestion is to limit the burn speed to something slower than you would normally use.

Reports suggest Apple are aware of the issue but there is no ETA for a new build.

tt2

View in context

431 replies

Feb 8, 2018 9:57 AM in response to yandoo

I am becoming increasingly annoyed about this. I use I tunes as my only music store and have paid for storage in the "cloud" too. I have not been able to burn a disc since before Christmas and repeatedly get the error message numbered 0xC0AA0607. It is simply not good enough. Please can this be fixed?

Feb 20, 2018 10:41 AM in response to Graeme02

I have just burned a CD with iTunes 12.7.3.46 for Windows at 4x speed.

Whilst all the songs in my playlist have now been burned correctly and in the correct order, upon playback, I notice that all the CD info is jumbled, or rather the tracks have the artist from the next track but one (ie, Song 1 with Artist 3, Song 2 with Artist 4, etc)!

Has anyone else experienced this particular error?

Feb 21, 2018 3:49 AM in response to Mixmaster42

Yes, I have the same problem and reported about it on this forum on Jan 30th. Also, I can't burn CDs with more than about 70 min of music, even when it is a playlist that has been successfully burned before with a previous version. The program keeps saying "playlist too long for 1 CD"! So there seems to be still no solution in sight!

franklg

Level 1

12 points

Mar 9, 2018 4:39 PM in response to mariopd

Good member turingtest2 set me straight as well over two months ago and I have been satisfactorily burning & printing proper playlist afterward without fail. And, I'm staying right where I am unless an official update which meets total acceptance by all users is confirmed.

grace b

Level 1

8 points

Mar 30, 2018 4:46 PM in response to turingtest2

I hope someone will post an answer to this question. I have been using 12.7.1.14 for this (thank You Turingtest!). I have been waiting too. Please, Apple, let us know when this is fixed!.

Regards.

-Grace

NNNN

franklg

Level 1

12 points

Mar 30, 2018 8:32 PM in response to turingtest2

Been burning CDs back to normal and printing accurate labels for over 2months thanks to turingtest2.

Apple surfaced another general update for iTunes today which I loaded. Haven't checked it out yet as to what depth it carried. Does anyone know?

May 6, 2018 11:12 AM in response to franklg

Have you burnt CDs corrrectly with playing time over 70 mins, using the update 12.7.4.? Do they have CD-Text? And last of all, can you print booklets correctly? Otherwise I won't update from 12.7.1.! Thanks for an answer!

turingtest2

Level 10

278,103 points

Jun 2, 2018 5:41 PM in response to jackorbt

Why manually backup a podcast to audio CD? See Backup your iTunes for Windows library with SyncToy and backup the whole library. Otherwise for archive purposes a data CD or DVD might be a better choice.

tt2

RogerBat Author

Level 1

72 points

Dec 7, 2017 6:26 PM in response to RogerBat

Further info on this issue from RogerBat.

I have multiple computers available to me and have iTunes installed on several of them. I took one of my spare systems that had iTunes 12.7.1.14 installed on (running Windows 10) and successfully burned an audio CD from a playlist (one of the classical albums that I first encountered this issue on).

I then used Apple Software Update to upgrade the iTunes instance to the latest 12.7.2.58 release and attempted to burn an audio CD using the same playlist and the result was the same error message reported above.

So everything was identical (same computer, same OS and same playlist and MP3 content) and all that changed was the iTunes version - successful audio CD creation with 12.1.1.14 and failure with 12.7.2.58.

Thus, this clearly appears to be a "bug/issue" with iTunes 12.7.2.58.

Dec 7, 2017 8:03 PM in response to RogerBat

Hello, I have this same issue and totally agree with you. I wasted about 10 blank discs trying different things. I hope this fix this bug ASAP. Do you know if there a way to back out the new version and restore and older one?

djrichi

Level 1

17 points

Dec 8, 2017 4:08 PM in response to RogerBat

mine is affected too wasted many discs tonight, im going to bill apple for the wasted discs!!!i hope they fix this issue soon its so annoying , you would think they would test a itunes update before unleashing on the public??? clueless idiots working at apple!!!!!!!!!!!!!!!!!!!!!!!!!! furious and p$$$$d off with apple!

ColSco

Level 1

33 points

Dec 9, 2017 11:20 PM in response to RogerBat

I'm having the same issue as well. I've wasted about 5 cds so far. Would be nice if they actually let the public know there was a problem and that they were at least working on it rather than making me play Sherlock Holmes on my own.

Dec 10, 2017 2:18 PM in response to RogerBat

Yep me 2. After the update, I would try to burn a disc, and it would burn the first song then eject the disc and the error message would pop up. About 5 cd's wasted trying to burn... Never had this issue before.

Dec 11, 2017 12:01 PM in response to mamcginnis

Person I talked with came to this forum and read what was going on exactly (props to RogerBat for the detailed bug report) and forwarded it to engineers. He stated that if this many people were having trouble and were talking bout here there must be many more who have not reported it. Said he would get back with me on Wednesday. I believe the ball is rolling.

turingtest2

Level 10

278,103 points

Dec 16, 2017 11:04 AM in response to Rae629

Rae629 wrote:

Pfft...I came here with the same issue and as I am reading all of the posts, I get an update message asking to install 12.7.2.

I am currently running 12.7.2.58. Has anyone updated to the 'new' 12.7.2?

Judging from other posts the issue isn't fixed in 12.7.2.60. Try reinstalling iTunes 12.7.1.14. See the iTunes installers section of Troubleshooting issues with iTunes for Windows updates for download links and roll back instructions for reverting your database if needed.

tt2

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iTunes 12.7.2 CD Burning Issues