High Sierra 10.13.2 cannot find my audio device

It seems there were no solution to this problem other than downgrading so far.

Did Apple noticed this problem? Does Apple intended to not support FastTrack Pro anymore?

Should I buy a new audio interface or just waiting for next update?

If it still not working in 10.13.3, probably I should get a new one.

On AVID End-of-support-dates page: http://avid.force.com/pkb/articles/faq/End-of-support-dates

The end of support date of FastTrace Pro is 2/11/2018, so I suppose this problem should be fixed by Apple or Avid.

I'm having the EXACT same problem with my 2012 MBP using the same Fast Track Pro sound card. I updated from 10.13.1 to 10.13.2 and the sound card no longer shows up. Just to make sure, I tried the sound card on another system running Sierra and the sound card showed up right away. I may take your advice and downgrade my system from 10.13.2 to 10.13.1 as well. Come on, Apple. Really?

Since 10.13.3 Public Beta does not support FastTrack Pro as mentioned by marsneedsmars, I already bought a new audio interface, plus Cubase -- the DAW on Windows, not on Mac.

Thanks for the "compatibility improvement", Apple.

I got the same problem, I confirmed that it really is the High Sierra 10.13.2 update that's at fault because I plugged another macbook running 10.13.1 and it works just fine. So much for "improves compatibility with certain third-party USB audio devices", thanks for breaking my audio recording setup Apple. I've tried reinstalling the drivers, plugging into different USB ports, nothing works. It doesnt look like Avid is going to release any new drivers either since 1.9.5 is the last driver for the Fast Track Pro. If anyone has a solution please share it, it would be greatly appreciated!

APPLE PLEASE FIX THIS IN AN UPCOMING UPDATE!!!!

I got the reply from Avid.

Thank you for contacting Avid.

Apologies for the late response as we're getting a volume of cases lately.

Here's a link regarding the Fast Track Pro and its latest drivers:

http://avid.force.com/pkb/articles/en_US/Download/Fast-Track-Pro-Drivers

Based on the link, the latest driver made for this hardware is only compatible until Mac OS X 10.10.1

Since you have updated your OS version to High Sierra, unfortunately, there are no drivers available for this OS version anymore.

Regards,

So I guess Avid will no longer support FastTrack Pro if you have macOS > 10.10.1.

Apple told me to downgrade to 10.13.1. Avid told me to downgrade to 10.10.1.

Xuebs wrote:

I got the same problem, I confirmed that it really is the High Sierra 10.13.2 update that's at fault because I plugged another macbook running 10.13.1 and it works just fine. So much for "improves compatibility with certain third-party USB audio devices", thanks for breaking my audio recording setup Apple. I've tried reinstalling the drivers, plugging into different USB ports, nothing works. It doesnt look like Avid is going to release any new drivers either since 1.9.5 is the last driver for the Fast Track Pro. If anyone has a solution please share it, it would be greatly appreciated!

APPLE PLEASE FIX THIS IN AN UPCOMING UPDATE!!!!

This is exactly what I did, and I spoke to Apple about this. I uploaded screenshots confirming the same thing, and the manager I spoke to raised an escalation to Engineering (especially because it was supposed to improve 3rd party USB devices, and has done the opposite). Let's see what happens, but my patience is running out. Currently using internal speakers instead of my Mackie monitors, and need to produce music again soon! Really don't think I should have to buy a new sound card in this situation. (Also still annoyed that High Sierra killed my Logic Pro 9! Shame I don't have recent time machine backups...)

Well, downgrade is the result. Actually, it contains formatting the hard drive and reinstalling macOS.

Since I don't have any backups before 10.13.2, so I need to copy out all my important files and do the reinstall thing.

In this case, I just bought a new audio interface.

I remember upgrading to El Capt. fast track pro wasn't supported. Someone figured out all that needed to be done was move a couple files to a new directory. That hack worked all the way up to 10.13.1.

I would hope that making the driver work for 10.13.2 would be a easy task for someone who knows audio drivers. If anyone remembers where to find the old hack maybe we could contact that guy.

Is there an Apple support e-mail where we can all send them this issue - maybe this way they'll work on a Fix. How can I be sure if I buy a new audio device, that will work next year?! It's frustrating! ://

This is not a Apple issue, other then the fact that they changed something in there USBaudio driver. M-Audio would be the one that should update the drivers but they stopped supporting older devices. Unless someone figures out the changes necessary then I'm going to be forced to buy a new device, but I cant find anything out there I like.

I think it might be an apple issue. Avid only provided drivers up to 10.10, so they haven't done anything with it in a while (as much as I wish they did). From what I understand, the fast track pro is a class-compliant audio device (http://avid.force.com/pkb/articles/en_US/How_To/en399803) and has only been working since 10.11 with Apple's built in class compliant usb audio driver. The driver gives access to the s/pdif i/o and outputs 3 & 4.

The only question is, did apple chance something to make their drivers less "class compliant" or was the fast track pro's implementation not very class compliant to begin with?

any chance you can send me the same installer you have 10.13.1 please? If so, send it to *** or ***. Im stuck otherwise cause I cant buy a new device until after the holiday. 3 kids, 4 grandkids:-)

MICHAEL ***