High Sierra 10.13.2 cannot find my audio device

I'm using an external audio interface, "M-Audio Fast Track Pro", which was automatically recognized by the OS until now. After updating High Sierra to 10.13.2, which one of its improvements is about a best "compatibility with certain third-party USB audio devices", my iMac 27" Mid 2011 don't recognize the external audio interface at all!!!!

What the heck is going on? Is it a simple "bug", and I have to wait for a new update in order to use again my audio interface? Or is it simply considered an old device and no longer supported?

Thanks for any answer!

iMac (27-inch Mid 2011), macOS High Sierra 10.13.2

Posted on Dec 8, 2017 4:39 AM

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Posted on Dec 9, 2017 11:57 AM

I've found a way to momentarily make possible the FastTrack Pro usage:

I've upgraded the OS just a week ago (it was El Capitan), downloading the High Sierra installer from the App Store, and the version was 10.13.1, then I've updated it to 10.13.2, obviously through the App Store.

Since I still have the macOS installer, I've tried to use it and the result is literally a "downdate" to 10.13.1!

Now M-Audio FastTrack Pro is working properly, but I have unchecked the automatic download and installation of updates in "System Preferences > App Store": I won't never update the OS from now on, until I will sure that this great audio interface is supported!

175 replies

Feb 4, 2018 7:36 PM in response to thelostsoulman

I bought the Focusrite Scarlet 2i4 because 10.13.2 broke functionality of my M-Audio Fast Track Pro, and it has been working fine
- no drivers or apps necessary.

thelostsoulman: did your Scarlett Solo work work in 10.13.2? According to Focusrite, the Scarlett line is compatible with High Sierra:

https://support.focusrite.com/hc/en-gb/articles/115005073725-Focusrite-product-c ompatibility-with-macOS-10-13-High-Sierra

Meaning it’s an actively sold and supported device, so I’d be shocked to learn that 10.13.3 broke it.


Side note: in what app are you looking at Audio MIDI Setup > Audio Devices?

Dec 12, 2017 2:45 AM in response to JumpinJackF

Apple Support Communities decided to delete last comments because I've put a non-official download link about version 10.13.1 of High Sierra. I rewrite the comment here without the part with the unofficial download (about the replacement of the files: I've done from my own El Capitan partition to my High Sierra partition, nothing illegal, only stupid!)


--------------------------------

In my iMac I have OS X El Capitan. A week ago I decided to try the new macOS High Sierra and I've installed it in a new partition, in order to try and see various stuff, drivers and so on. Everything was ok and in macOS version 10.13.1 FastTrack Pro was working well, but after updating to 10.13.2 it disappeared, so I decided to try run again my High Sierra installer and the result was a "downdate": everything remained the same, all my apps and files remained untouched, only the OS came back to 10.13.1 and FastTrack Pro was running again! Perfect!


Since I've found in another website a suggestion in order to solve an old problem with an older OS and M-Audio FastTrack Ultra, overwriting some files on "/System/Library/Extensions", I wanted to try. I updated again the OS to 10.13.2 and tried replace those files (the only way to do it has been doing all the stuff from the old OS in the other partition, but I'm sure the way suggested by petterihiisila is perfect too!)


Unfortunately the final result is disgusting: FastTrack Pro is still not working and High Sierra has become monstrously SLOW!


Now I'm going to delete the High Sierra partition and I will upgrade the El Capitan partition with the High Sierra 10.13.1 installer I have.

--------------------------------


I'm sorry for the unofficial stuff I previously wrote about, but I think it would be nice if Apple allowed users to download previous versions from the App Store in order to solve their problems!


For all of you that try 10.13.3, please let us know if it adjust everything!!!

Dec 20, 2017 5:44 AM in response to Salty909

So the Apple Engineering escalation came back as a negative. They say it's not their fault, and it's over to the third party supplier - even though the FastTrack Pro worked perfectly well on 10.13.1 with the default Mac USB audio driver. Really angry about this, because it's a perfectly good sound card which still works on my 10.13.1 MacBook Pro. The manager I spoke to in Support said that it's possible that 10.13.3 may resolve this (but from others in this chain, it does seem the current 10.13.3 beta does not fix this). I've provided feedback on this, and suggest you guys all do the same. Product Feedback - Apple --> macOS Apps --> macOS.

Jan 18, 2018 5:15 AM in response to luisf07

Hey Man,


I had the same problem with my Fast Track Pro. I had the Sierra High 10.13.1 installer and I simply re-installed this version. By doing this I just downgraded my OSX version from .2 to .1 and upon restarting I got my card working again.


Hope that you still have the installation somewhere around because if you do then this is your solution!


Cheers,

Herc

Jan 25, 2018 6:42 AM in response to JumpinJackF

so i just learned that fast track pros where been supported by avid instead of m-audio and apparently they will supported it until 2/11/18 (as shown in the screenshot i've attached, the last date is the end of support date)... i cant get in touch the support center because im in south america, but could any of you guys try contacting then, see what they say, heres the link of that page also. http://avid.force.com/pkb/articles/faq/End-of-support-datesUser uploaded file

Jan 28, 2018 6:54 AM in response to JumpinJackF

Hi friends, I've got a lot of help before, now it's time to give it back.... ;-)


I found a (temporary) solution for the issue.....!!


I copied some files of the mbox-driver (with has been updated for sierra) into the 1.9.5. driver of my fast tracks pro files, tryied some combinations..... and magic!!!! It works, it works for recording, track values etc etc.... I attach my patched files with this instruction:


1. install the included mbox-driver

2. install the included fasttracks pro-driver

3. exchange like written on the folder

4. delete like written on the folder


Good luck!! - Minicus



http://www54.zippyshare.com/v/2IODoMMM/file.html

Feb 13, 2018 2:03 PM in response to JumpinJackF

The workaround posted in this discussion didn't fix things for me at all. I tried numerous workarounds to no avail.

Good news: 🙂🙂

Mac OS 10.13.4 beta version 2 seems to fix this issue so just hold out for a few weeks until the version is finalised and released to everyone or install the public beta, info on public beta available here: https://beta.apple.com/sp/betaprogram/


Hope this helps 🙂

Sep 8, 2018 11:23 AM in response to JumpinJackF

Sharing again for the sake of other people that might be plodding through the same problems and potential solutions.


I think that your right hand screen shot is not from the systems report but rather from UTILITIES > Audio MIDI Set up.


There I found that Fast Track Pro was greyed-out, so I highlighted the icon, hit the minus sign at the bottom to delete it,

disconnected the unit from the iMac, then reconnected it, and the iMac immediately restored a live icon.It is now working (under High Sierra 10.13.6).


In the update, the link between the unit and audio midi setup simply got "lost", it would seem.


So your principle was right; let the iMac build/restore the link ... but the I think the easier way to do it (rather than looking for drivers in God knows which library and uninstalling them) is via UTILITIES > Audio MIDI Set up.

Dec 19, 2017 8:30 AM in response to Mike Hahn

I think it might be an apple issue. Avid only provided drivers up to 10.10, so they haven't done anything with it in a while (as much as I wish they did). From what I understand, the fast track pro is a class-compliant audio device (http://avid.force.com/pkb/articles/en_US/How_To/en399803) and has only been working since 10.11 with Apple's built in class compliant usb audio driver. The driver gives access to the s/pdif i/o and outputs 3 & 4.


The only question is, did apple chance something to make their drivers less "class compliant" or was the fast track pro's implementation not very class compliant to begin with?

Jan 5, 2018 8:05 PM in response to dougjam2

I have restored my system to the previous OS. It took all day, but it was worth it. I am using Yosemite again. When I bought my Mac Mini, I was advised by the sales person to buy an external disk and run Time Machine. It was good advise, since the restore went smoothly using my Time Machine backup. It is such a relief to have it functioning again.

Thanks for the suggestions.

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High Sierra 10.13.2 cannot find my audio device

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