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JumpinJackF Author

Level 1

43 points

High Sierra 10.13.2 cannot find my audio device

I'm using an external audio interface, "M-Audio Fast Track Pro", which was automatically recognized by the OS until now. After updating High Sierra to 10.13.2, which one of its improvements is about a best "compatibility with certain third-party USB audio devices", my iMac 27" Mid 2011 don't recognize the external audio interface at all!!!!

What the heck is going on? Is it a simple "bug", and I have to wait for a new update in order to use again my audio interface? Or is it simply considered an old device and no longer supported?

Thanks for any answer!

iMac (27-inch Mid 2011), macOS High Sierra 10.13.2

Posted on Dec 8, 2017 4:39 AM

Top-ranking reply

JumpinJackF Author

Level 1

43 points

Posted on Dec 9, 2017 11:57 AM

If you don't have a previous High Sierra installer, try this update I've found in Apple support, it's an older one they posted one month ago, it should probably "downdate" your macOS to 10.13 or 10.13.1, but I'm not perfectly sure!

macOS 10.13 Supplemental

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175 replies

JumpinJackF Author

Level 1

43 points

Aug 9, 2018 2:14 AM in response to JumpinJackF

I've read last answers that some of you wrote a few months ago. Somebody wrote that update 10.13.4 has solved the problem and some audio devices have started to work again (I hope they were referring to the M-Audio Fast Track Pro), but somebody wrote about new problems in the 10.13.5 version of macOS.

I'm still on 10.13.1 and now the official version of High Sierra on the App Store is 10.13.6

Has anyone updated to this version? Is Fast Track Pro working or not? If not, is there the possibility to solve someway like "boddened" has done with M-Track 2x2?

Last but not least, has anyone tried some beta version of macOS 10.14 Mojave?

JumpinJackF Author

Level 1

43 points

Sep 8, 2018 9:47 AM in response to exilebob

System Report looks exactly the same on my iMac, so it means that the M-Audio Fast Track Pro is recognized by your OS.

The big difference, instead, is that I don't use the Fast Track Pro Driver!

I always used those official drivers in the past, downloaded from http://avid.force.com/pkb/articles/en_US/Download/Fast-Track-Pro-Drivers, but I've started having troubles since updating to Mac OS El Capitan. Those days, however, I've discovered that the official driver isn't necessary at all! In fact everything worked fine, even better, after uninstalling it! It's a Mac, not a PC after all!!! 😎 😁

So try tu uninstall the Fast Track Pro Driver (and reboot) and see what happens. Fast Track Pro should be recognized by applications, and everything should be ok!

exilebob

Level 1

19 points

Sep 8, 2018 10:10 AM in response to JumpinJackF

Many thanks for such a prompt response.

Yes, the system report shows same info: it's just I was jealous of the nicer way it appears on your iMac than on mine.

Before finding your response I wasted time on the Avid site looking for info about drivers for a Fast Track Pro ...

extra thanks for explaining we don't need them!

(I feel I should say in passing that up to the first High Sierra version, we had no incompatibility problems.)

I am now about to try the uninstall manoeuvre you suggest.

(P.S. An extra complication might be that we [= my wife and I] have been using Garageband, because we're involved in music teaching in a middle school (where all the students have MacBooks with Garageband), so have deliberately chosen to confine ourselves to that level.)

exilebob

Level 1

19 points

Sep 8, 2018 11:23 AM in response to JumpinJackF

Sharing again for the sake of other people that might be plodding through the same problems and potential solutions.

I think that your right hand screen shot is not from the systems report but rather from UTILITIES > Audio MIDI Set up.

There I found that Fast Track Pro was greyed-out, so I highlighted the icon, hit the minus sign at the bottom to delete it,

disconnected the unit from the iMac, then reconnected it, and the iMac immediately restored a live icon.It is now working (under High Sierra 10.13.6).

In the update, the link between the unit and audio midi setup simply got "lost", it would seem.

So your principle was right; let the iMac build/restore the link ... but the I think the easier way to do it (rather than looking for drivers in God knows which library and uninstalling them) is via UTILITIES > Audio MIDI Set up.

JumpinJackF Author

Level 1

43 points

Sep 8, 2018 11:55 AM in response to exilebob

Yes, you're right, the screenshot on the right is from Utilities > Audio MIDI Set up.

I'm really sorry, I thought it was pretty obvious but it isn't at all, I'm realizing it now!

I'm glad you finally understood the problem and managed to solve it, and so everything went well!

Dec 8, 2017 12:23 PM in response to JumpinJackF

Having exactly the same issue on my MacBook Pro 15" Late 2013. My M-Audio Fast Track Pro is not recognized anymore since updating High Sierra to 10.13.2. Great USB audio compatibility improvement!