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iMessage - messages arriving in wrong order

Hi, just realized that during conversations on iMessage the ordering is not correct. When I ask question and sb reply to it quickly, the answer is being displayed before my question in conversation. Anybody have the same issue and know any resolution ?

Posted on Dec 16, 2017 2:49 PM

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Question marked as Best reply

Posted on Dec 18, 2017 6:58 AM

Hi Streetspy,

Thank you for visiting Apple Support Communities.

I see that your iMessage contacts appear out of order. Let's look into this together.

First, make sure your iPhone has been updated to the latest iOS version -- Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

If the issue persists after updating, the following information may help isolate the issue further:

1. Does this happen with multiple iMessage conversations?

2. Do you have Date & Time set to Automatic under Settings > General > Date & Time?

3. Do you see a red exclamation mark or "Not Delivered" alert under any of the messages you send?

Cheers.
283 replies

Dec 29, 2017 1:42 PM in response to brenden dv

Experiencing the same since a couple days ago. Latest update installed last weekend; date and time set to Auto; no red exclamation marks.

Tried the solution of turning off Imessage, restarting and then turning Imessage back on... didn't help with the order of past messages nor has it helped with new messages that are responded to quickly.

Dec 31, 2017 3:19 PM in response to Streetspy

Has anyone reported this or worked with Apple support? I did yesterday and they claim they haven’t had anyone report this. If everyone on this thread calls and reports this then maybe they will look into it. The one fix I tried worked in the moment but now the problem is back. I have an open case with support that has been escalated to the Engineers.

Jan 2, 2018 4:18 AM in response to Streetspy

I've tried the iMessage turn off/on thing, but it didn't help for me. But, it seems I've managed to solve the problem, by another suggestion, which I found on another website, resetting the phone's settings (General/Reset/Reset All Settings). I've done this 2 or 3 days ago, and the problem didn't return, so I hope it stays this way.

Jan 3, 2018 11:55 AM in response to cmalanga

Plus 1. iPhone 6 on iOS 11.2.1. On quick conversations often the reply shows before the question I asked, this is extremely annoying. This has got to be a bug on the new(er) iOS. I imagine the phone is sorting the messages by timestamp and the times on the phones involved might be slightly off and is causing this issue. How hard is it to just put messages in the order they are sent or received?

Jan 3, 2018 6:07 PM in response to Steplander

Solution that worked for me:

We went into

Settings

General

Date and Time

and then turned SET AUTOMATICALLY to OFF and then waited a few moments and turned SET AUTOMATICALLY back to ON.

This seems to have re-synced the phone to the network's clock.

I think the iphone clock was out of sync between me and other users I was messaging with.

Hope this helps others.

Jan 4, 2018 3:58 PM in response to brenden dv

It’s not clear you understood the question. You said “I see that your iMessage contacts appear out of order.” But that’s not the issue. The problem is that messages are arriving out of order.


For example, I ask “What time is it?” You reply “7 o’clock” but the display in iMessage is:

7 o’clock

What time is it?


We see the ... display indicating a reply is being typed, but the reply appears above the question asked.

Jan 4, 2018 4:13 PM in response to chilaw2004

It is even hard to understand how there is a bug here honestly, there should be no sorting or rearranging anything of any sort here. You text something, it gets added to the end, something is received it gets added to the end, regardless if someone sent a message 2 days ago and you only received it today, just add the darn thing to the end Really how hard can this be?


I keep getting answers to my questions that show before I even asked the question, even if the date and time on my phone were set to October of 1950 this should make no difference at all, whenever you receive something add it to the end of the conversation, that is it. If anyone at Apple think this is working as designed I don't even know what to say.


This is not just cosmetics, you ask a question and keep waiting for an answer for hours because there is nothing after what you asked and then you realized the person already responded hours ago but it shows up somewhere above the question. I hope they get this fixed sometime this year, after they introduce some more cute Emojis.

iMessage - messages arriving in wrong order

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