Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage - messages arriving in wrong order

Hi, just realized that during conversations on iMessage the ordering is not correct. When I ask question and sb reply to it quickly, the answer is being displayed before my question in conversation. Anybody have the same issue and know any resolution ?

Posted on Dec 16, 2017 2:49 PM

Reply
Question marked as Best reply

Posted on Dec 18, 2017 6:58 AM

Hi Streetspy,

Thank you for visiting Apple Support Communities.

I see that your iMessage contacts appear out of order. Let's look into this together.

First, make sure your iPhone has been updated to the latest iOS version -- Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

If the issue persists after updating, the following information may help isolate the issue further:

1. Does this happen with multiple iMessage conversations?

2. Do you have Date & Time set to Automatic under Settings > General > Date & Time?

3. Do you see a red exclamation mark or "Not Delivered" alert under any of the messages you send?

Cheers.
283 replies

Jan 5, 2018 6:46 AM in response to dj3em

I appreciate you sharing the tip with everyone but this is not a fix, you are simply band-aiding the symptom and not fixing the issue. The fact that updating date and time "fixes" the problem is just a confirmation of the moronic programming involved here. Nothing should be sorting these messages, to me it is inconceivable that anyone would even attempt to sort anything, like pick a reply and place it before the question because the timestamp says so. All that needs to be done is to add whatever is sent or received to the end of the conversation, this cannot possibly be that hard to implement.

Jan 7, 2018 7:24 PM in response to alex-bu

I too am receiving my texts out of order. It can really make some conversations confusing as I don’t know which text theybare responding to. This all started after the last update to 11.2.1. I have an iPhone 6s, my time settijng is set to automatic. Can you guys fix this please before relationships business deals are messed up, or an international incident occurs due to untimely out of sync texts. I am willing to help test fixes if you need a guinea pig.

Jan 8, 2018 2:17 PM in response to brenden dv

Is there any further update from Apple on this? seems like a pretty obvious bug?

Quite frustrating and have been missing iMessages because of it.

It does seem to only happen when messages are sent very close in time to each other - then appears to alphabetically sort them... i.e. 2 messages sent at 10.24 - 1st one from me, 2nd one is reply from other person. The message that has the first letter higher in the alphabet appears first (even when it's sent second and is in answer to the first message) I have about 3 examples just from the last couple of days of this happening.

issues with the time stamp?

Jan 9, 2018 9:27 AM in response to sarjay

This is an interesting observation that indicates that this issue is most likely a coding error. Is Apple listening? It would be nice to know that someone is at least looking into this issue. I’ve been an Apple consumer for several decades now. I love their products and I have to say I’m disappointed in this kind of error in the iPhone. This is the kind of crazy programming issues I saw ion OS8 and OS9 on the Mac side.

Jan 9, 2018 1:14 PM in response to Streetspy

I found that if I reset my iPhone 6 plus (power + home button), the conversation will go back to the correct order. The downside is that eventually conversations will return to an out of order state. Simply stated, the clocks don't match (even though they should) on the sender and receiver. iMessage is doing the correct thing by inserting the message where it belongs in order of time. Resetting my device seems to align my iPhone clock to the correct time, resulting in messages in the correct order.


Apple?

Jan 11, 2018 7:20 AM in response to Computerlady529

No, Apple won't listen until the thread numbers start to get high indicating a problem.


Apple isn't the same company as when Job's was around. It'll be a name that will last a very long time, but slowly the culture is shifting.


This can be seen with product quality. Apple nickle and dime you while delivering subpar products.


There's no more ❤ at Apple. Employees no longer believe. ☹

Jan 11, 2018 1:29 PM in response to Streetspy

I posted this in another apple discussion thread, it appears to be fixing it for people.


Something that I found interesting is that my apple watch shows the iMessages in the correct order but my iPhone does not.


Following these steps worked for me, which are:

1. Turn off set automatically under date/time

2. At this point I changed the time to one minute early

3. Turn on set automatically.

4. Restart iPhone


At this point, iMessages in the past were out of order, but all future ones were coming in correctly.


Hope this helps.

iMessage - messages arriving in wrong order

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.