iMessage - messages arriving in wrong order

Hi, just realized that during conversations on iMessage the ordering is not correct. When I ask question and sb reply to it quickly, the answer is being displayed before my question in conversation. Anybody have the same issue and know any resolution ?

Posted on Dec 16, 2017 2:49 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2018 1:29 PM

I contacted Apple and received following advice. Just be warned: You will lose connection and password to wifi, so be sure to be ready for that. (Although my phone found the wifi just fine after logged back in).

The order is important.

In settings, Turn off FaceTime. Turn off iMessage. Sign out of iCloud at bottom of name screen in Settings.

Go to Settings>General>Reset>Reset Network settings.

Once have reset network. Log back into iCloud. Turn on FaceTime. Turn on iMessage.

IF this is too confusing, call Apple tech at 1-800-MYAPPLE. Had to wait awhile, but got great person that walked me through. So far, this has fixed it.

283 replies

Jan 17, 2018 3:33 PM in response to Streetspy

I have tried all of the fixes in this thread and none have solved the problem for me. It continues to happen. When I contacted apple I was told they are working on a fix which will likely come out in yet another update. In addition, my newest glitch is that occasionally I know get half notifications - phone will make a noise and screen will light up but nothing appears on the screen. Happens randomly with different contacts. I know of a few other people having this issue as well. Sigh

Mar 19, 2018 11:53 AM in response to brenden dv

This has been happening to me for a while. It happens on my iPhone, iPad and my Macbook Pro. It happens in multiple conversations. It does not happen every time, but I can't detect a pattern to when it does happen. Date/Time set accurately on all devices. All devices running the latest software/updates. I've ensured all devices signed in to the same Apple ID and have all the same contact info in terms of message IDs. I've rebooted the Messages/iMessage apps in all devices. I've rebooted all devices. In the past two weeks, I've started seeing the red exclamation points in most messages (again, no pattern). If I click the exclamation point, it will tell me my message didn't send and asks if I want to try again -- but my message really did send (which I know because I've received a reply). I click the "try again" anyway, and it usually makes the exclamation point disappear (usually). As an example of the ordering problem, last night I was texting with my son (also on iPhone, in another city/state). My comments would post to the thread ABOVE his already-posted comments. I'd post something else, and it would appear above his comments, but below my most recent comment. (I got the exclamation points in that conversation.)

Mar 29, 2018 12:23 AM in response to katherine103

I also logged a support call yesterday and was told that "our engineers are actually aware of this issue where the messages in Mac OS 10.13 (or later) are coming out of order". I was also told that engineers are working on a fix but was given no indication as to when to expect it. It has only been an issue for over 3 months!

I have tried various 'fixes'. Some don't work at all, whereas others seem to work for a while but eventually the issue returns. It is very frustrating and I am now using other messaging tools instead.

Aug 6, 2018 5:33 PM in response to Streetspy

Hello,


My very first post here and I’m excited!


This issue with iMessage happens to me with all iMessage conversations between multiple contacts, regardless. It is nearly every message unless they’re long. I have the 11.2.6 and haven’t updated yet. Every time I do, my iPhone 6 Plus slows down more.


Also 3 Yes’ across the board. I believe Lee recommended this..?


Let me know if anyone comes up with anything. I guess I should go ahead and download 11.4.1.


I’ll try turning iMessage off, restarting, and then turning it back on.


Bula,

Skeeter

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessage - messages arriving in wrong order

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.