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iMessage - messages arriving in wrong order

Hi, just realized that during conversations on iMessage the ordering is not correct. When I ask question and sb reply to it quickly, the answer is being displayed before my question in conversation. Anybody have the same issue and know any resolution ?

Posted on Dec 16, 2017 2:49 PM

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Question marked as Best reply

Posted on Dec 18, 2017 6:58 AM

Hi Streetspy,

Thank you for visiting Apple Support Communities.

I see that your iMessage contacts appear out of order. Let's look into this together.

First, make sure your iPhone has been updated to the latest iOS version -- Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

If the issue persists after updating, the following information may help isolate the issue further:

1. Does this happen with multiple iMessage conversations?

2. Do you have Date & Time set to Automatic under Settings > General > Date & Time?

3. Do you see a red exclamation mark or "Not Delivered" alert under any of the messages you send?

Cheers.
283 replies

Jan 13, 2018 1:29 PM in response to Streetspy

I contacted Apple and received following advice. Just be warned: You will lose connection and password to wifi, so be sure to be ready for that. (Although my phone found the wifi just fine after logged back in).

The order is important.

In settings, Turn off FaceTime. Turn off iMessage. Sign out of iCloud at bottom of name screen in Settings.

Go to Settings>General>Reset>Reset Network settings.

Once have reset network. Log back into iCloud. Turn on FaceTime. Turn on iMessage.

IF this is too confusing, call Apple tech at 1-800-MYAPPLE. Had to wait awhile, but got great person that walked me through. So far, this has fixed it.

Jan 13, 2018 6:42 PM in response to katherine103

katherine103 wrote:


I wish Apple would fix it.

katherine103 wrote:


For me the problem only appears on my Macbook running OS 10.13.2.

I wish the people would post relevant comments.


katherine103 wrote:


Almost 2500 people have this question on the forum now...

How did you arrive at the number?


katherine103 wrote:


Almost 2500 people have this question...

Even if your number was valid (it's not), 2500 is insignificant compared with the several BILLION iPhones in the world.

Jan 13, 2018 8:03 PM in response to Philly_Phan

What the ****, dude. If you'd ready through all these posts, you'd know that several people had the problem on both iPhone and Mac OS. Mine was just Mac OS. Also, when I posted that, the " I have this problem too" count on the initial post was 2,411. Bear in mind that most of the people who have this problem will not come to this specific question and check that box.

Jan 13, 2018 8:09 PM in response to katherine103

katherine103 wrote:


Also, when I posted that, the " I have this problem too" count on the initial post was 2,411.

Please read more carefully. The wording is "I have this question too." Having a question does not equate to having a problem.


Even if your figure is valid, that number is insignificant compared to the billions of iPhones in the world.


There is ZERO relationship between IOS and MacOS internals.

Jan 13, 2018 8:28 PM in response to Philly_Phan

"The wording is "I have this

question too." Having a question does not equate to having a problem."


Come on man, that's absurd. You think a couple of thousand people who were NOT having this question took the time to read through this and think "gosh that's an interesting question, although I myself do not currently have any problem like that. " that's just silly.

Jan 13, 2018 8:31 PM in response to katherine103

katherine103 wrote:


"The wording is "I have this

question too." Having a question does not equate to having a problem."


Come on man, that's absurd. You think a couple of thousand people who were NOT having this question took the time to read through this and think "gosh that's an interesting question, although I myself do not currently have any problem like that. " that's just silly.

I have no clue how many persons thought that this question is interesting but don't have the problem. I'm not a mind-reader. Perhaps you are.


Again, even if you wish to believe what you do, 2500 is minuscule compared to the quantity of iPhones in the field.

Jan 17, 2018 2:29 PM in response to cougarwoman

Sorry but this is not a fix, this is a band-aid. Messages should not be sorted by time which is exactly what is happening here, messages should be store by the order in which they are received. Until someone changes this Mickey Mouse algorithm in the code this issue is not fixed, it is simply inconceivable that a reply can show up before the question in a conversation, trying to justify that this is working as designed by denying they have an issue or simply blaming on someone or something else is just poor programing.

Jan 17, 2018 3:33 PM in response to Streetspy

I have tried all of the fixes in this thread and none have solved the problem for me. It continues to happen. When I contacted apple I was told they are working on a fix which will likely come out in yet another update. In addition, my newest glitch is that occasionally I know get half notifications - phone will make a noise and screen will light up but nothing appears on the screen. Happens randomly with different contacts. I know of a few other people having this issue as well. Sigh

Jan 22, 2018 1:16 PM in response to Streetspy

Me too! First someone told me it was happening to them and I thought they were nuts. Now I see it suddenly happening to me as well. I am on iOS 11.2.2.


There are a number of articles on different sites suggesting everything from closing the app to a hard shut down of the phone. None seem to work for me.


This bug makes conversations really confusing!

iMessage - messages arriving in wrong order

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