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iMessage - messages arriving in wrong order

Hi, just realized that during conversations on iMessage the ordering is not correct. When I ask question and sb reply to it quickly, the answer is being displayed before my question in conversation. Anybody have the same issue and know any resolution ?

Posted on Dec 16, 2017 2:49 PM

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Question marked as Top-ranking reply

Posted on Dec 18, 2017 6:58 AM

Hi Streetspy,

Thank you for visiting Apple Support Communities.

I see that your iMessage contacts appear out of order. Let's look into this together.

First, make sure your iPhone has been updated to the latest iOS version -- Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

If the issue persists after updating, the following information may help isolate the issue further:

1. Does this happen with multiple iMessage conversations?

2. Do you have Date & Time set to Automatic under Settings > General > Date & Time?

3. Do you see a red exclamation mark or "Not Delivered" alert under any of the messages you send?

Cheers.
283 replies

Mar 19, 2018 11:53 AM in response to brenden dv

This has been happening to me for a while. It happens on my iPhone, iPad and my Macbook Pro. It happens in multiple conversations. It does not happen every time, but I can't detect a pattern to when it does happen. Date/Time set accurately on all devices. All devices running the latest software/updates. I've ensured all devices signed in to the same Apple ID and have all the same contact info in terms of message IDs. I've rebooted the Messages/iMessage apps in all devices. I've rebooted all devices. In the past two weeks, I've started seeing the red exclamation points in most messages (again, no pattern). If I click the exclamation point, it will tell me my message didn't send and asks if I want to try again -- but my message really did send (which I know because I've received a reply). I click the "try again" anyway, and it usually makes the exclamation point disappear (usually). As an example of the ordering problem, last night I was texting with my son (also on iPhone, in another city/state). My comments would post to the thread ABOVE his already-posted comments. I'd post something else, and it would appear above his comments, but below my most recent comment. (I got the exclamation points in that conversation.)

Mar 25, 2018 8:06 PM in response to graclarkey

I have tried every suggestion as well: The auto time and timezone settings were already set on my phone as well. Regardless, even if it worked, if someone needs to enable or disable certain features on a device to “fix” a bug, it’s not a fix. That’s a bit like someone saying, “if your horn honks when you turn on your turn signal, stop using your turn signal and the horn won’t honk”.


Apple needs to pay attention, stop ignoring the issue and fit it. It’s not like we don’t have other options out there.

Mar 26, 2018 5:33 PM in response to amos.devicehelp

Easier said than done, Amos. There have been at least a handful of times that I was waiting for a reply from someone, but the message previews in my message list showed my message as the most recent message. I naturally assumed that they had not replied. It is an inconvenience to have to open each message and scroll back to see if somone replied.


As was stated earlier, we pay a lot of money for these devices. The most heavily used feature of these devices is text messaging, and it’s not working properly.

Mar 29, 2018 12:23 AM in response to katherine103

I also logged a support call yesterday and was told that "our engineers are actually aware of this issue where the messages in Mac OS 10.13 (or later) are coming out of order". I was also told that engineers are working on a fix but was given no indication as to when to expect it. It has only been an issue for over 3 months!

I have tried various 'fixes'. Some don't work at all, whereas others seem to work for a while but eventually the issue returns. It is very frustrating and I am now using other messaging tools instead.

iMessage - messages arriving in wrong order

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