Messages app badge icon not showing up.

I have an iPad mini 4 running iOS 11.2.1. Since 11.2 I have noticed that when I receive a new text message/iMessage I don’t get the little red circle on the messages icon showing the number of unread messages. I do get notifications just not the red badge on the icon.


Now or this problem was fixed for about a day after updating to 11.2.1 but then came back. I then erased and restored my iPad from backup, which also fixed for a day then broken again. I then did a complete restore and set iPad up as new, and still have the same problem...


Is anyone else experiencing this?

iPad Mini Wi-Fi + Cellular, iOS 11.2.1, 4th Generation

Posted on Dec 18, 2017 1:00 PM

Reply
170 replies

Jan 6, 2018 8:31 AM in response to cjswanson

It basically Resets all the custom settings you did when you first got your iPad. Not your app settings, but the iOS settings. So everything in the sections below. He didn’t really look at any of my other programs, he just verified some settings for iMessage. The big thing was he noticed that the reset all didn’t reset my home screen picture (which it should have) so he had me do it again. But I spent a lot of time customizing again, bc I turn a lot of stuff off (like background app refresh). So I suggest you go through each of these tabs one by one and review the settings. (It took me over an hour to redo mine).


In Settings:

Notifications

Contol Center

Do Not Disturb

General

Display & Brightness

Wallpaper

Sounds

Siri & Search

Touch ID & Passcode

Battery

Privacy

iTunes & App Store

Wallet & Apple Pay

Jan 6, 2018 6:47 PM in response to ras5280

I don’t mean this in a rude way, but I wouldn’t hold my breath... if they haven’t even acknowledged the bug, then it isn’t on any fix list. The system development lifecycle for this stuff is months once the bug has been verified and prioritized for a fix. I worked in IT for a fortune 7 technology company for 20 years and I can say something like this wouldn’t make it to the top of the list very fast. It's only partially broken and there is a work around to fix it. Sorry to be a downer, but you might want to consider the reset when you have time. And I would do it twice. reset all, reboot, reset all again.

Jan 6, 2018 6:34 PM in response to dormeas

Fwiw ... I personally won't be performing an unpredictable reset of my iPad in an attempt to fix this. Instead, I intend to wait until Apple fixes the problem that was clearly introduced in a recent iOS update (11.2.1?). Just an acknowledgement from Apple that the problem exists would be a step in the right direction. Missed 3-4 more messages today because of this. 😠

Jan 13, 2018 2:55 PM in response to ras5280

ras5280 wrote:x


Fyi ... still working here, 4 days after installing iOS 11.2.2 🙂

Well, I take that back. Count me among those who've reported that 11.2.2 corrected the problem, only to have it reappear a few days later. As of this morning, the red badge icon is once again not showing up and I'm missing messages again. As I've reported already, the banner alert and audio chime haven't been affected, just the badge. Hey Apple ... tons of free troubleshooting by your customers here and there's a definitive pattern. Aren't there any employees in Cupertino who own iPads? If so, would you kindly send TC a link to this thread? Thanks. 😠

Jan 14, 2018 2:23 PM in response to dormeas

So I was on vacation last week and just got back. And just as I suspected, my app badges have stopped working again. Looks like the latest update fixed it for a few days and then right back to the same. I’m hoping that Apple will actually fix this soon.


I have left feedback multiple times. Everyone else should do the same. We need to bring some attention to this small but very annoying bug.


Heres the feedback link: Product Feedback - Apple

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Messages app badge icon not showing up.

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