IMessage/Text Messages Out Of Order

Ever Since I updated to iOS 11.2.1 my messages do not show in correct order Ive tried restart manually setting time and 24hr time. Nothing seems to fix this issue driving me nuts constantly missing text because overlooking. They are showing as if they were received before other messages. Common Apple your killing me how can I keep speaking so highly of you when lately you've been letting me down.

iPhone 6s, iOS 11.2.1

Posted on Dec 21, 2017 7:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2018 8:42 AM

I just got off the phone with Advanced Support from Apple and Now have mine working.


If you go into Settings > General > Date & Time > Turn off Set Automatically for about 10-15 seconds and turn it back on.


I did this and have now tested it with a new message thread as well as an exiting message thread with two people that I have had the problem with and it is now working correctly.

276 replies

Jan 6, 2018 4:36 PM in response to MagnusAReid

Okay. I did the "turn the set automatically off for 15 + seconds and then turn the 6S off then back on again" and if fixed the problem. However, when I did that my wife's iPad started doing the same thing (which wasn't happening previously to my fixing the problem). Now, when she did the same fix it fixed the problem on her iPad and did NOT re-introduce the problem on my 6S. So I'm happy now.

Feb 6, 2018 2:15 PM in response to MagnusAReid

So I just swiped to the left a message that I just sent to a friend, to reveal the time of the sent message. To my surprise the timestamp of the message (4:02pm) was actually a minute ahead of the time being displayed at the top of my phone (4:01pm). When my friend immediately replied to my message, the timestamp on his message was 4:01pm, and hence his message was inserted before/above mine in the thread. Test it out for yourself.

I just tried toggling the auto time zone in settings and restarted imessages, this rearranged the messages but the problem continued as soon as I started chatting with my friend again.

Very frustrating! I also have an Apple watch, messages in the correct order on that device

C'mon Apple, please fix this.

Feb 8, 2018 9:22 AM in response to julianafromchicago

Found it. The messages are displayed based on the clock of the sender. If my sending clock is off by -10 seconds the recipient will see them 10 seconds earlier in the conversation even though they just received them. I was able to duplicate the issue and place imessages anywhere in the timeline of the converstation by simply switching my clock to manual and changing the time and then send. Apparently the IPhone does not use a universal time sync (NTP) like most networking devices but gets if from your local tower which may be off by several seconds in any direction. Basically the imessage app *****!!! Time to go back to SMS so the messages are displayed as they are received, not based on the the timestamp of the message on the clock of the sending phone which may be off by god knows how much! I'm sure there is a reason for the stupidity, maybe so you can say "I sent that 20 minutes ago, you just didn't read it..." and then you can spoof the time of the message and it will appear that it truly did come in 20 minutes ago and they will be dumbfounded as to how they missed it!

Feb 23, 2018 3:39 AM in response to ekoh17

I already have read receipt off and so do most of the people I text and we have the problem. The only fix is for Apple to fix it as they broke it with one of their updates. Seems to me like their last update to try to fix it helped a little but it’s still broke. Meaning, since the update I now notice that if the text is longer than a minute old and their is then a response it show properly. Any text that is answered within the same minute the order gets messed up. So many texts are answered right away so their fix is not really working.

Jan 6, 2018 3:42 PM in response to panchososa694

Because the carrier sends the messages to the phone over the network. Then a setting or some other hiccup in the phone displays them improperly. All the carrier does is deliver the message to the phone. How the phone then displays the message in its software is the problem. Its obviously some sort of glitch in the iOS software.


And if you don't believe that, then the simple fact that people who use different carriers are having the same problem. I have AT&T and my wife has Verizon, and we both have experienced this same issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IMessage/Text Messages Out Of Order

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.