Music App on lock screen

Please make this go away! My lock screen is considered PERSONAL DOMAIN ... The reason we were given the lock screen background was to personalize our phone, and I, for one, do NOT appreciate APPLE taking the perogative to make it part of their own. I DO NOT USE ITUNES, nor is my phone a music device. Please remove this. Thank you!

iPhone 7, iOS 11.2.1

Posted on Dec 25, 2017 10:47 AM

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Posted on Jan 12, 2018 11:59 AM

I finally contacted Apple support and found what appears to be an actual fix (vs. just a temporary work around, like restarting the phone).


We ended up doing a complete reset --

Settings > General > Reset > Reset All Settings


BUT BEFORE YOU DO THAT - check Notifications to see if "Show on lock screen" is turned OFF

Settings > Notifications > Music app > Show on lock screen


This was only suggested to me after doing the full reset (which is tedious and requires reconfiguring all your preferences, so try the other step first, in case it's enough to fix the problem)


This change in settings still allows the music/podcast etc to show player controls if the phone goes to sleep while you're using that app, but it won't show up if you're not using that app and won't come up every time you start the car and the bluetooth connects


I hope this helps.

57 replies

Apr 28, 2018 9:26 AM in response to Debs

I agree. I tried all steps and none of them worked. Yes, a hard reset will get rid of it, but pops right back up when I connect to Bluetooth. I haven’t done the “reset all” step, but I don’t want to have to reset all the settings I’ve got how I want them. Funny thing is, is that this doesn’t happen with my iPad. I get the music app on the screen when I connect with Bluetooth, but when I stop using Bluetooth it goes away. Hopefully this will get fixed properly soon. Seems simple, when not connected to Bluetooth, don’t show music app.

May 15, 2018 6:45 AM in response to ffiti

I have the “Now Playing” controller on my screen and I have NOTHING PLAYING”! It will not go away no matter what I do. I am not an idiot, so please don't speak to me as one. I have closed everything on my iphone and yet this is on my lock screen. Now, any ideas on how to get rid of it? I have had iphones for many, many years and have never encountered this problem.

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Music App on lock screen

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