Please make this go away! My lock screen is considered PERSONAL DOMAIN ... The reason we were given the lock screen background was to personalize our phone, and I, for one, do NOT appreciate APPLE taking the perogative to make it part of their own. I DO NOT USE ITUNES, nor is my phone a music device. Please remove this. Thank you!
iPhone 7, iOS 11.2.1
I finally contacted Apple support and found what appears to be an actual fix (vs. just a temporary work around, like restarting the phone).
We ended up doing a complete reset --
Settings > General > Reset > Reset All Settings
BUT BEFORE YOU DO THAT - check Notifications to see if "Show on lock screen" is turned OFF
Settings > Notifications > Music app > Show on lock screen
This was only suggested to me after doing the full reset (which is tedious and requires reconfiguring all your preferences, so try the other step first, in case it's enough to fix the problem)
This change in settings still allows the music/podcast etc to show player controls if the phone goes to sleep while you're using that app, but it won't show up if you're not using that app and won't come up every time you start the car and the bluetooth connects
I hope this helps.
I have no music or sound apps playing and it still comes up - that’s crap. Make it stop.
Wow, condescending much? I’m not playing, nor have I played, music since I rebooted but the Music controller appears on my lock screen too.
Muppet
Totally agree! I just bought a car that has Bluetooth. Never had this issue before as the car is the only Bluetooth device I use. The soft reset works until I connect back to my car.
View in Locked Screen is not available. I 100% agree that this is should not happen.
First, you’re not speaking to Apple here. This is a user-to-user support forum. And if when Apple is in here, they’re not here to look at posts from a petulant child. I’m sure they just skip over this stuff laughing at your temper tantrum.
Second: The player on your lock screen is built into the iOS and is activated when audio OR video is played, through a dedicated app OR Safari. You cannot remove this feature, however it is supposed to go away once that audio is ended. You may have to actually close the app/webpage using audio or video first.
If you can’t remove the player from your lock screen, you need to troubleshoot. Force close all ope apps, restart your iPhone, and finally restore as a new device and see if the issue continues.
And finally, if you don’t like the way the phone works and it’s features, get a different one. You are not required to have it, and no one is forcing you to use it if it’s not working for your lifestyle.
Yes, I saw your comments. I’d like to fix this issue without “resetting” my phone…
Sent from Mail for Windows 10
From: Apple Support Communities Updates
Sent: Friday, January 26, 2018 2:55 PM
To: Redorchid4501
Subject: - Music App on lock screen
Apple Support Communities KON228 has posted in the Apple Music on iOS community. Music App on lock screen Did you see my comments from Jan. 12? I was have this issue for quite some time but was able to fix the glitch by working with Apple Support.
Restarting my phone or deleting the music app only fixed it temporarily but I've had no more issues since doing the following:
I did a "settings reset"
Settings > General > Reset > Reset All Settings
AND check Notifications to make sure "Show on lock screen" is turned OFF
Settings > Notifications > Music app > Show on lock screen
This change in settings still allows the music/podcast etc to show player controls if the phone goes to sleep while you're using that app, but it won't show up if you're not using that app and won't come up every time the bluetooth connects to something (which seemed to be the trigger for my issues)
I hope this helps. To post a reply, go to the discussion in Communities. You are receiving this email from Communities. You can change your email preferences in your Communities Profile. Please expect a slight delay in visibility of points awarded. TM and copyright © 2017 Apple Inc. 1 Infinite Loop, MS 96-DM. Cupertino, CA 95014. All Rights Reserved | Privacy Policy | Terms of Use | Apple Support
I don't think you have to do a Reset All Settings or Restart your iPhone. Just go to Settings > Notification pick your music app and turn off "Show on lock screen". If you have more than one music app, pick the app and do the same. Test by playing your music app then lock your screen. The music controller should be gone.
I COMPLETELY AGREE!! I am going to have to reopen my case, AGAIN, for a 3rd time. I've done all the steps provided by Apple and from what I have found online. Even if I DO get it to go away, it's only temporary and comes back after a couple of days. Now it has changed from the music app to my ibooks app. Regardless, I want to see my personal photo on my locked screen; not annoying apps! I will step into the app when it is time! I don't need Apple telling me what I need to do. Ugh!!! this is sooooooooooooooo annoying!! And no one at Apple seems to know how to fix this. They act like it's the first time they have heard of this issue. And then they have me go through BS steps, like 'resettting', etc. Been there, done that.. get this fixed Apple!!!!
Thanks. I did turn off my notification for music and thought that worked but it actually didn't. I powered off the phone and the the lock screen is back to normal.
Do a had reset. Press the home button and the power button at the same time till the phone turns off.
Worked for mine. Hope this helps.
Music App on lock screen
