replace battery appointment

Not certain how this newer Apple support page links work out;

because I've not had to use Apple Genius so far. They may be

able to call you back, or chat, or who knows; depending on the

region where you reside may make a greater difference.

Genius Bar Reservation and Apple Support Options - Apple

https://www.apple.com/retail/geniusbar/

The above site page shows two different links, software and hardware.

There had been an App for iOS to set Genius appointments at Apple.

However if your iOS Device or iPhone fails, that isn't an answer either.

Good luck & happy trails! 🙂

iPhone Battery and Performance

Power Mgmt for iPhone 6 through 7s batteries

A Message to Our Customers - Apple

This is an iOS 11 power management problem that will be fixed in the next release. Apple has announced a battery replacement program through Dec. 2018 to replace the battery for $29. This applies to all iPhone 6 and iPhone 7 models and later.

• "Apple is reducing the price of an out-of-warranty iPhone battery replacement from $79 to $29 - for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com.
• Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone's battery, so they can see for themselves if its condition is affecting performance."

In Brazil iPhone 6 users are being totally fooled by Apple. Even those who have the right to replace the battery for the promotional price just can't schedule a time to do it, since there's only one Apple store in 16-million-inhabitants Sao Paulo, and I've spent my afternoon today at an authorized Apple service were they told me just to show up in the official store and "be nice" to try to get scheduled cause they wouldn't replace it there. Nobody asked me how nice I was when I first bought the **** phone.

Btw - if you read the post your referring to - note user said he actually HASN’T used it to make an appt and doesnt know that it doesn’t work. You have a free hour or two try it.

Try This

1. 1. Call the local store you want to go to
2. 2. Keep saying store rep until you get menu options
3. 3. DO NOT CHOOSE OPTION FOR GENIUS APPT
4. 4. Choose Recent Purchase (Option 3)
5. 5. When you get live person, make an appt.

(Store rep said they could book 10 days out)

I’ve spent a couple hours trying to get through the maze as has many others.

For example from another - One post had 5000 me too

“It used to be easy to make a Genius Bar appointment. Now I have to jump through a bunch of hoops only to be left wondering how I get to the appointments. Still haven't found a way in.”

You have a simple link “directly” to making appt PLEASE SHARE.

lol - I know Apple is here because besides changing my ID they generally remove my posts. So read quickly.

I and many others could never get website to work.

Call the local number for the store.

Keep saying store rep and then

DO NOT SELECT GENIUS APPT OPTION. Select recent purchase. When you get a live person make the appointment. Good luck

Impossible for me to try to get an appointment for over a week now, tried at all hours. After multiple attempts to get on chat with support (which they say will be about 2 minutes wait), and waiting half hour and then getting disconnected...I finally was able to get someone to call me. Prior attempt to request calls kept saying to try later. The support person basically said he could not help me. He says appointments can only be made for next 7 days, and you just have to keep trying to see if any open up each time I try. I asked him why he cannot make me an appointment, even if three weeks from now. He said, not possible , that I could provide my suggestion to apple/feedback if I liked. I did that.

My iPhone 6+ only holds a charge for about 3 hours the last several weeks. Unbelievable poor customer service response to highly publicized issue. Very dissapointing for a long term Apple customer. Maybe time to consider Android.

1. Call the local store you want to go to

2. Keep saying store rep until you get menu options

3. DO NOT CHOOSE OPTION FOR GENIUS APPT>

4. Choose Recent Purchase (Option 3)

5. When you get live person, make an appt.

Apple only schedules appointments out 7 days for battery replacement. They seem to have removed the ability to schedule one without talking to support. I tried that last evening. I spent 15 minutes speaking to a support rep who walked me through various setting to extend battery life. (things I have already done) I kept explaining battery life is not my main issue, it is the performance slowdown. Finally I got fed up and said your wasting my time, can we please just schedule an appointment. The result was there was nothing available in the next 7 days. Total waste of time.

I was able to get four appointments for four devices using the above steps. I know it also worked for another user on the forum. But need to talk to local store not 800 support.

On the other hand, Apple may be ramping up their defensive actions instead of ramping up their support.

I also have a pending BBB complaint. If enough people file complaint - Apple may do something. Interesting to note they have already lost their “A” BBB rating.

I don’t understand why Apple would want to alienate so many users. It has to cost Apple more in labor costs fooling around, than to just swap the batteries.

Our little business/family has about 20 devices, we’re just waiting for them to die - to switch one by one.

The answer from Apple was I could try going to a store that was some 50 miles away on a Friday evening at rush hour, or keep trying to get an appointment online locally. I just kept the support page open and kept retrying to find open appointments a few times a day while I was on my computer. I was able to get an appointment a week out this past saturday at local Apple store this coming weekend. It really should not be so hard and time consuming.

Seriously?

Imagine all the people getting batteries replaced right now and you report for having to wait your turn. Oh my.

Hats off to those appreciative of the Apple staff putting in extra time with this latest development, working as fast as possible to get diagnostics ran, documenting it all, getting batteries ordered, and replacing batteries for us customers to get us taken care of as soon as they possibly can all while dealing with an array of people trying to take advantage of the situation, which only hurts those who benefit from the new batteries and pushes their wait time back. The non-stop calls in and of itself would drive me to the end....I can't imagine 😣

Thank you Applecare techs, repair techs, Apple stores, and AASP's!

It’s not that hard to make a straight forward web scheduling app that works and looks forward for months not 7 days. Imagine if you could only schedule a hotel room 7 days in advance.

In fact it use to be easier to find the link to schedule an appointment. You think it got harder by accident?

You’re right there are a lot of hard working employees. That’s a different issue than the management decisions being made.