iPhone X lens cracked

On EVERY iPhone 10 is a small indented circle next to the flash, which is exactly what you're describing. This is not a crack in the lens, nor is it a defect. It's there on purpose and will be found on every iPhone X you can find. Is this what you're describing?

If it is, you don't have an issue with the lens on your iPhone X.

I posted previously this also happened to myself as well, but I very much doubt cold weather has anything to do with it since I'm in FL and this thing has never seen freezing temperatures. The crack when I noticed it was right by the mic hole, same as everyone else. It seems to me that the issue is the mic hole being in the middle of the glass has created a stress point for the glass to easily break. With my phone it's always been in a case, it's never been dropped, it's never been in a pocket with keys, the rest of the phone looks 100% brand new with no minor scratches or anything. You figure only a small percentage of a small percentage actually take the time to post something, so enough people are saying the same thing that these are not isolated incidents.

Please take the time to do a follow-up and let us know how Apple treats you. I've had every phone since the 3G and never had an issue with any of them, but my girlfriend had a iPhone 4S that she dropped and broke the screen, I took it to Apple expecting to pay the $200 or whatever it was at the time and instead they just handed me another phone without charging anything, they were great about it. In this case I'd expect if you go to an Apple Store, you're polite and explain the issue and have a history with them they'll probably take care of the issue without any hassle, at least I'd hope so since this isn't an user created problem, it's a defect.

I had my iPhone X a couple of weeks and the glass surrounding the microphone within the camera has cracked. It's an obvious weakness around the microphone as I have not dropped the phone or had it in a pocket with anything. I took it to an Apple store and they classed it as accidental damage. I have had every iPhone since the start and never dropped or damaged any. Hugely disappointing and a potential £400 repair bill.

Same problem here. Crack developed on rear camera lens starting at the LED flash and extending up to the top camera.

I do not have AppleCare so paid Apple 588 dollars (with tax) for a replacement phone. This is absurd. It is obviously a design flaw with the X. There is no way to just fix the lens, so it is either live with it or replace the phone.

My Visa will cover the cost of “repair”, but I am losing faith in Apple.

If as part of your credit card agreement you have purchase insurance the CC carrier will replace items purchased on that care with certain limitations. You would need to talk to Visa for more information.

AlexCosta wrote:

I have exactly the same issue around the mic - apple wanted £500+ to replace the phone as they can't fix this glass.

It's not actually a lens. It's the camera cover. It's made of synthetic sapphire crystal and is physically fused to the case. It's a design choice made by Apple. Unfortunately that means it can't be repaired separately by Apple. Anything that damages the case is only "repaired" as a complete replacement by Apple.

Your only option then is to schedule an appointment at your Apple Store Genius Bar and show it to them. Be beyond sweet. Don't mention you've read others have said their's have cracked. Kindness at the Genius Bar can reap rewards.

I have been a customer EE phone network & Apple for at least 10 years now & in the past 5 months of having the IPhone X I have had enough! I noticed there was a crack on the camera lense a month after getting the phone it had not been dropped & has had a cover on it since day 1. EE

stated as not noticed or reported 72 hours after receiving the phone it’s nothing to do with them I have to speak to Apple. Apple told me to keep an eye on it it’s been noted with a certain batch it will be nothing to worry about, it won’t get worse. There is now a complete hole around the lens. I rang EE & Apple again both blaming each other. I have been into Apple tonight at Trafford centre Store (UK) after being advised over the phone to take it in and my warranty will cover replacement & fix! WRONG it doesn’t cover cosmetic damage & expected to pay £500 to fix this fault with your product! EE advised there insurance doesn’t cover IPhone X. There is a thread on Apple support proving this is a common fault so as I don’t have £500 to fix this and it’s not my fault! I’m beyond annoyed and personally don’t have £500 which is more then my rent to fix this and looking at this thread it’s clearly a fault with the product

Exactly what happened to my ipone x... 4 weeks old never dropped and one morning I saw a crack at the micrpohome hole.

I sent it to apple and they want to have 611€..... I am really ****** and I will go to an apple store with the phone and also show them this thread.

There is an issuenwith the glass....

Same here. No drop, always in a case, iPhone X 3 months old. Lense cover cracked. Told by Western Computers Preston they cannot just replace the glass. £570 to repair.

I am insulted that they wouldn’t get a technician to look at it to see if it was a defect. ASIC consumer rights.

I am insulted to have paid £1000 for a phone that has an inherent design flaw.

I am insulted a £1000 phone could have such a poor maintence concept where by damage to a protruding glass surface requires the replacement of the whole camera! Bad engineering.

Finally I am insulted that Apple care plus cannot be purchased because phone is over 60 days old. I wasn’t informed of apple care plus on purchase or the 60 day period.

Western computers Preston should be ashamed. Told me to bring it back when it stops the camera working because repair will be very expensive. Customer care at its finest.....

Walk over to the closest wall to you and yell "Apple, CAN YOU HEAR US?"

That will work just as well as posting this. Go here: Feedback - iPhone - Apple

Bought iPhone X right before Christmas, and found a crack on the rear camera glass last night. The phone has been used with cover all the time and no drop or accident. Went to Apple Store this morning and was told to pay 50% of the retail price to have it fixed. Are you kidding me Apple??? This obviously is a design/material flaw! We are so very disappointed. Currently all family members are using iPhone but with such a bad experience we will switch.

Is anyone from Apple actively monitoring this discussion board?

KeRim HadzicFeb 9, 2018 8:52 AM in response to Crel640

Level 1 (4 points)

Feb 9, 2018 8:52 AM Re: iPhone X lens crackedin response to Crel640

Same issue here, never dropped, been in a case. Only thing I can think of is that the cold made the glass crack. Have an appointment on Monday with Apple to see what they can do.

Tell us what they said and show them also this thread.

same problem here. suddenly noticed this damage around microphone. did not drop the phone. i use apple silicone case. it looks like a manufacturing issue with the kind of glass used at that place. hopefully apple realizes and has a recall

My wife and both bought iPhone X’s. Both have experienced pock marks on the cover of the rear facing phone near the led flash. My wife’s is larger with a small flair running up to the top lense. Mine is about the size of then point of a sharp Pencil point. Took to apple store and was told my phone has a flaw yet my wife’s phone was damaged and is not covered. Apple care will cover her phone but replacements is 99.00