Iphone 8 plus microphone issues

The microphone on my iphone 8 plus is constantly fading in and out. I may have a perfectly fine conversation over the phone for 10 minutes or so, but in the end I always end up having to switch to the speaker because the people on the other end can’t hear me.

Anyone else experience this? What can I do?

Posted on Jan 13, 2018 12:12 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2019 3:35 PM

Thanks that worked! Going into cellular settings and changing LTE to “data only” fixed the problem for me. Everyone should try this first to see if that helps them too. Now I’m guessing it’s a data / connection problem, and not the microphones.


I also turned off noise cancelling and enabled WiFi calling, in case these setting changes help too.


I’ve had my iPhone 8 for over a year, and only started having this problem since the day I recently moved to a new place. I didn’t change the sim, reset the phone or settings, do any updates, or do a factory install.

122 replies

Mar 21, 2018 6:12 PM in response to anabellausa

So, we have all decided this is maddening and Apple is either stalling or avoiding this trouble symptom. How can we get this to become a public embarrassment to Apple such that they will throw together a focused engineering team to resolve this. If it is being avoided because of the high costs of replacements, then that is not acceptable. If it is being avoided because it would be a major black eye on Apples public face, then it is unacceptable. I suspect the latter. Can someone with some tech savvy or media connection please create a public outcry via social platforms with the ultimate attempt to embarrass Apple into action. On this forum alone, the complaint numbers are high enough to establish the existence of the problem. How can we garner CNET’s or MAC 9 to 5 support on exposing this? Any ideas fellow complainers?

Mar 25, 2018 2:11 AM in response to babette71

Multiple calls to EE and Apple have not resolved this. Latest is I’ve been sent a profile to load on the phone by Apple Customer Services. This will log more data for 24 hours which will be uploaded by Apple and looked at by engineering. Very frustrating as every call, of which there have been many, results in no progress and the same questions every time.

Apr 7, 2018 6:25 PM in response to babette71

I’m having the same mic problem with my second iPhone 8s plus in a month. it was tested by an Authorized dealer and it was told the mic works fine. No, it doesn’t. Im told by everyone that I’m fading in and out. I switch to speaker and it’s fine, but that’s not an acceptable solution. Luckily I purchase my phones from Costco with a 90 day return policy. Then I have to argue with my carrier to remove the replacevent activation fee. What a pain. I am about to try a iPhone 6 because aside from the battery problem owners I know recommend them, but I’m losing my faith in Apple.

Jan 13, 2019 1:55 AM in response to babette71

I am facing the exact same issue with my iphone 8, which i bought 1 year and 1 month ago from the US. All of a sudden the speaker started mulfactioning (i.e. no sound when receiving calls, no alarm, unable to play videos,etc). Also, at times the screens blacks out and the device restarts on its own. I sent the phone to the local apple service office, and they called me back today just to tell me that the device can't be fixed and I need to pay 400euro for a replacement (half the money I paid last year to buy it). I concider this to be unacceptable really given that I have this phone for only 1 year and the damage wasn't caused from my side ( did not drop it, no contact with water, always in an original apple case and a screen protector).

I hope your problem is fixable!

Nov 28, 2018 8:55 AM in response to babette71

I have same problem on my iPhone 8

cant make calls on speaker or send voice notes.... video and all works fine, send it in Monday today they send me bil for new phone, mic can not be "cleaned" i have debris in my mic, Think its quick answer not to pay for replacement,,,,,,I asked How does it get in if water can not...…. cant give answer but other tec guy said I must bring see if he can clean it

im done with iPhone this was my last one, my 7 also did itUser uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 8 plus microphone issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.