Why are text messages disappearing

I’ve been having the exact same problem but it only started recently (that I’m aware of) I’m on an iPhone 6 and Verizon and usually update my software as soon as I get an update notice, so now I’m on the latest and it just happened again this morning....I lost 3 more! I’ll turn the phone on in the morning and see that there are texts but as soon as I enter my password they are gone (and no, they are not in the app). This is critical in that I run a home care business and the texts are frequently from clients or caregivers....the other day I missed one from a caregiver saying they couldn’t go to work and I didn’t know it until I got an irate call from the client that no one was there.....this is literally a matter of life and death! I guess for now I’ll just stop turning my phone off, but there has to be a better answer....anyone? APPLE? Please help!

There are tons of people on this thread that have this same problem.

Unfortunately, it looks like Apple already 'recommended' an answer to the original post, but that post was not an actual answer and misunderstood the original post.

It's possible that this thread is not going to show on Apple's radar because they may think it's already been answered, even though this is a REAL PROBLEM.

Just spent 52 minutes on the phone & the rep is going to get back to me on Friday. He was very patient & seemed to be trying his best as I had been in the store this week for 2 hours & on the phone w/ them 3 other times. We have tried a number of things & I already did a restore & he did say we may have to do it again but maybe don't follow that up w/ a back up from iCloud...I will keep folks posted. I might add that more folks should sched a time w/ support ( they are very good about calling right on time ..maybe just a few minutes after sched time) & then they will be more aware of the issue...( I sched on line thru Apple.com)

I tried some more testing with this with a friend that is on Android.

1. Turned off my iPhone.

2. Had my Android friend text me.

3. Wait 10 minutes.

4. Turn on my iPhone.

I tried this twice and each time, the text message from Android came through correctly. It showed up as a notification and then showed up in Messages app just like it should.

I was thinking that the issue was fixed.

Unfortunately, I was wrong, and the original issue happened AGAIN today with another text message after I turned on my phone :--(

Maybe it has to do with how long your phone is off for.

I did exactly what you suggested and it worked this time. I noticed that my daily bank balance text had not been coming in. This morning it did, and I see the previous text about that was 5 days ago. So thank you for the hint.

Not helpful at all. Are you implying that someone might not know where text messages are?

C’mon, now, anyone who knows how to post a problem in this forum knows that. It is a cheap, “go away with your little problems” type answer. Do not suggest to get it from backup either, just read everything and then fix the problem.

Eickemeier wrote:

Not helpful at all. Are you implying that someone might not know where text messages are?

C’mon, now, anyone who knows how to post a problem in this forum knows that. It is a cheap, “go away with your little problems” type answer. Do not suggest to get it from backup either, just read everything and then fix the problem.

The person to whom you are replying is a user, just like you. They can do their best making suggestions but they have no power to fix your phone.

Eickemeier wrote:

I realize that it is a regular user, is that where the “Apple recommended” comes from also?

Apple's hosts will frequently review threads that have not been marked Solved and will pick the best response to move it to the top of the page.

I have the same issue. The only saving grace is that the texts will still appear in iMessage on my laptop, even if it has been off. I’d really like to be able to turn my phone off at night, just so it doesn’t tempt me at all, but I guess that might not be an option if I want to avoid this problem.

Keeping this thread active by replying. I am having the same issue with my phone. It doesn't matter which type of phone is sending the message, but what is consistent that it always occurs when messages arrive to the phone when it is off. The notification screen shows the number only, not the name of the contact, the red badge will show momentarily once I use the pass-code for the phone; however, within a second the red badge disappears and upon loading the imessage app the text is not there.

I would like to bump this as I first noticed it months ago. I have this exact same issue. After powering back on, I see a notification and preview of the message. After unlocking the phone, the message is no where to be found in any message apps. I have tried backing up and restoring, as well as soft and hard resetting. I have also ensured I am updated. I confirmed the notifications I saw are real by speaking to the people who sent the messages.

Why are the messages disappearing and how do we fix this issue. Between this and known battery issues, there are countless text messages I could have lost over the last few months.

When I open my messages, it says "iMessage is Signed Out

An error occurred and your account is signed out of iMessage. You may miss messages as a result. Please go to settings to address..." and I can't see the rest. I tried settings to try to sign in, and get nowhere. The message locks down and doesn't move. I recently updated to iOS 11.4. Is that the problem??

I'm having the same issues (iPhone6+). When I turn on the phone, I see the notification. I go to Messages and there's nothing there. Or if I click on Open from the notification screen it takes me to Messages--which is completely blank for a few seconds before opening--and there's nothing there. I have to take a mental note of the phone number in the notifications so I can then text the person who sent me the message and ask them to resend (in case notifications didn't display the whole message). I just turned iMessage to "persistent", will see if that helps.

My carrier is Koodo. Same issue. For a while I was getting some messages on iPad and not my phone, while others just on my phone. Annoying. I'd get home and find half a dozen messages on my iPad that should have come to my phone. I adjusted settings so the iPad doesn't get messages and they all go to my phone. Shortly after that though I noticed the glitch discussed here (notifications shows message, but nothing in the message: iPhone6+).

? I'm having the same problem and my messages are Not in my message app. That IS the problem. There is a 'notification', but the messages are not in the messenger app. The messages disappear. This just started happening last night for my phone (that i am aware of). When I unlocked my phone ALL my notification texts were gone. They were from 2 different people and I have no idea as to what they were or who they were from because I did not pay close attention because I expected them to be in my messenger.

I just googled the issue and i see this is a 'major' problem. Not sure why mine just started. (my phone went dead last night - that usually never happens so wondering if that did something?)