Can't update itunes 12.7.3

Get more help

If you still see the error message, try using the Microsoft Program Install and Uninstall Utility.

1. Make sure you have the latest Windows updates installed.
2. Visit the Microsoft Program Install and Uninstall Utility website.
3. Click Download. If the utility doesn’t open automatically, open it from your downloads folder. The utility's name will start with MicrosoftProgram_Install_and_Uninstall.
4. On the first screen of the utility, click Next.
5. When asked if you're having problems installing or uninstalling a program, select Uninstalling.
6. Select the program that you want to uninstall.
7. Click Next.
8. When asked if you want to Uninstall and cleanup, select "Yes, try uninstall."The utility tries to uninstall the program. Depending on the size of the software package the utility is trying to uninstall and the speed of the your computer, the uninstall process might take five minutes or more. If the utility is successful, you'll see a "Troubleshooting is complete" message.
9. Close the utility.
10. Repeat steps 2 through 9 for each program that you can't uninstall.

After you uninstall all Apple Software, reinstall iTunes or iCloud for Windows.

If you still experience issues, contact Apple support:

https://support.apple.com/en-us/HT201232

You can try downloading & installing iTunes 12.7.3.46 from the iTunes installers section of turingtest2's guide at:

Troubleshooting issues with iTunes for Windows updates

If you still have problems, try the steps in the Removing and reinstalling iTunes and other software components section of the same guide.

SmurfinMoo wrote:

Thanks so much for your suggestion, I really appreciate it. I tried to download & install via the website you provided, however just got an error message "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

That error is usually caused by a sticky copy of Apple Software Update.

Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

Oh wait,

I reread the error.

Appears something didn't uninstall correctly upon you trying to uninstall, reinstall, etc (if I'm reading the correct error this time).

This should help:

https://support.apple.com/en-us/HT205788

Hi there,

Those are the screens I see too.

I tried it just now and clicked on the small blue link/download button in the right hand corner but only after it pulled up download page again, and I clicked on 64 bit once again, then went to the "Thank you" page the second time, and finally I noticed the download appeared in the lower left corner. Thought I was in a loop for a second, but then I saw the download option the second time. It's like it had to make me go through a process twice...odd, but it worked.

I had just updated mine from the App however with no problems, so I ran this one to test and discarded it.

Hope you get yours through ~

There has been a longtime bug between Firefox and the iTunes download. If FF is set to ask where to download, you must VERY quickly answer it, or it will jump to the "Thank You" page. Try using Edge and see what happens.

I have this identical problem, compounded by the fact that I have a new iPhone X which will only interact with the latest version of iTunes. I've tried all/most of the solutions printed here plus I called Apple Support. Very helpful (not!). I was told to uninstall the current version of iTunes and then install the latest version. Still received the same old "There is a problem with this windows installer package..." The fellow on the support desk finally said I should speak to the iTunes for Windows department. He could not provide a contact or a handoff. So, now I had no solution plus I had no iTunes on my computer and hundreds of purchased and transferred tracks were orphans. Finally, I found the page with all versions of iTunes. Starting at the beginning I tried every version without success until I reached V 12.5.5.5 which installed without a problem. So, now I have access to my music library but still have no syncing capabilities for my new iPhone.

Disregard the last entry. I did install version 12.5.5.5 of iTunes but when I tried to open it I was told that because the library was created using a later version of iTunes it could not be opened. Back to ground zero!