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Question: iPhone x - water damage??

My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,

the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,


can I do anything here??

iPhone X, iOS 11.2

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I have the same issue too.

I took it in a 3 ft pool to take pictures, and never submerged it.

My phone stopped working.

Now I'm told I have to pay half the value of the phone to get it replaced. It's an iphone X which is around 2 months old.


You would think an IP67 rating would mean something to Apple. I'm an Apple user since first gen and this is the first time they've been disappointing. A phone that costs so much can have such poor quality. Older Samsungs have a similar rating and have no issues being submerged.

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Jan 25, 2018 9:49 PM in response to SamuelNY In response to SamuelNY

Your iPhone is water resistant as explained here.

About splash, water, and dust resistance of iPhone 7 and later - Apple Support


Water may well still damage an iPhone and void any warranty, which is sounds like is what happened to you.


Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

Jan 25, 2018 9:49 PM

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Feb 7, 2018 7:21 PM in response to SamuelNY In response to SamuelNY

I have the same issue too.

I took it in a 3 ft pool to take pictures, and never submerged it.

My phone stopped working.

Now I'm told I have to pay half the value of the phone to get it replaced. It's an iphone X which is around 2 months old.


You would think an IP67 rating would mean something to Apple. I'm an Apple user since first gen and this is the first time they've been disappointing. A phone that costs so much can have such poor quality. Older Samsungs have a similar rating and have no issues being submerged.

Feb 7, 2018 7:21 PM

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Feb 7, 2018 7:24 PM in response to dineshfromsingapore In response to dineshfromsingapore

I agree with you 100%, specific in my case that I only spoke ont he phone when it was raining, my guess is that IP67 - rating does not include even rain.


very disappointing, poor quality....

Feb 7, 2018 7:24 PM

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Mar 10, 2018 1:48 PM in response to Pathar07 In response to Pathar07

Pathar07 wrote:


The advertising was ip67. That is not resistance, that is an actual test that it can be submerged up to one meter. That is not sprinkled with water. That would be ip64 or 65


It's not guaranteed and Apple specifically warns against getting one wet or even using in a wet environment like a sauna. The water resistance is reliant on an adhesive that isn't guaranteed in real world conditions. They don't really even advertise it unless you've got an overly enthusiastic sales guy. It's mentioned almost as an aside.

Mar 10, 2018 1:48 PM

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Mar 10, 2018 2:33 PM in response to Pathar07 In response to Pathar07

Pathar07 wrote:


Am I wrong that Apple claimed ip67 in keynote? Ip67 is not a worry about moisture in from humidity, ip67 is a submerged equipment.


There is nothing in the warranty that guarantees water resistance, and Apple specifically disavows it.


About splash, water, and dust resistance of iPhone 7 and later - Apple Support

Your iPhone is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty.

To prevent liquid damage, avoid these:

  • Swimming or bathing with your iPhone
  • Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
  • Using your iPhone in a sauna or steam room
  • Intentionally submerging your iPhone in water
  • Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
  • Dropping your iPhone or subjecting it to other impacts
  • Disassembling your iPhone, including removing screws

Mar 10, 2018 2:33 PM

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Mar 31, 2018 10:29 PM in response to SamuelNY In response to SamuelNY

Hello,

Unfortunately i am facing the same issue my phone got slightly wet and now is not working.

Apple is asking me to pay approximately 750$ in India.

Is there any other solution? Did you guys have to pay to get a replacement?

Any help would be much appreciated..

Mar 31, 2018 10:29 PM

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Apr 1, 2018 3:58 AM in response to y_p_w In response to y_p_w

I think the next time this crops up we need to have the dictionary definitions of "water-resistant" and "water-proof". We've said countless times the two are very much different.


After that, I bet you any money no one will even touch this subject. Some might, but then again, there's the dictionary. Who's going to argue with Merriam-Webster? Just the same as you can't argue with Rand McNally.

Apr 1, 2018 3:58 AM

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Apr 1, 2018 12:21 PM in response to Driver8666 In response to Driver8666

Driver8666 wrote:


I have never taken out my iPhone in rainy conditions. Any kind of rainy conditions.

OK.


Water doesn't just magically appear on an iPhone. Something caused it to be there. It certainly does not have to have been rain. Maybe the iPhone was in a sauna. Maybe you used it in extreme humidity.


If the iPhone is water damaged, then it's water damaged. The cause may be of academic interest to the iPhone's owner, but the fact remains it's water damaged.

Apr 1, 2018 12:21 PM

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Apr 1, 2018 8:48 PM in response to SamuelNY In response to SamuelNY

It's a given that everyone has had some unfortunate luck with their phones with water on this thread, would be helpful to understand how everyone individually dealt with it. We get the difference between water proof and splash proof. What's the course of action now??

Apr 1, 2018 8:48 PM

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Question: iPhone x - water damage??