You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone x - water damage??

My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,

the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,


can I do anything here??

iPhone X, iOS 11.2

Posted on Jan 25, 2018 8:28 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2018 7:21 PM

I have the same issue too.

I took it in a 3 ft pool to take pictures, and never submerged it.

My phone stopped working.

Now I'm told I have to pay half the value of the phone to get it replaced. It's an iphone X which is around 2 months old.


You would think an IP67 rating would mean something to Apple. I'm an Apple user since first gen and this is the first time they've been disappointing. A phone that costs so much can have such poor quality. Older Samsungs have a similar rating and have no issues being submerged.

125 replies

iPhone x - water damage??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.