My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,
the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,
can I do anything here??
iPhone X, iOS 11.2
I had an issue with a month old iPhone X. Initial discussion in an iPhone Store told me that water damage was not covered. I pointed out that it was specified as IP67 so should be good for immersion. I was then told to contact customer services which I did. Stating that the specification was on the apple website. I was asked to send in images of the device for evaluation by the engineers by a senior customer services representative. Five days later they have agreed to replace/repair the device.
But really though? “Bulletproof” or “bullet-resistant”???
Uncooked rice, that is. :)
Though that method has been thoroughly debunked by testing.
Yep. They dry it out, but the damage is done. Bottom line: even a small amount of water can damage the water-resistant phone, and if it does, the warranty does not cover it. Period. End of story.
Yes, while the damage may be done, the consumer should still take steps in order to prevent any further damage and issues with their device.
Why?
iPhone x - water damage??
