My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,
the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,
can I do anything here??
iPhone X, iOS 11.2
I had an issue with a month old iPhone X. Initial discussion in an iPhone Store told me that water damage was not covered. I pointed out that it was specified as IP67 so should be good for immersion. I was then told to contact customer services which I did. Stating that the specification was on the apple website. I was asked to send in images of the device for evaluation by the engineers by a senior customer services representative. Five days later they have agreed to replace/repair the device.
I had an issue with a month old iPhone X. Initial discussion in an iPhone Store told me that water damage was not covered. I pointed out that it was specified as IP67 so should be good for immersion. I was then told to contact customer services which I did. Stating that the specification was on the apple website. I was asked to send in images of the device for evaluation by the engineers by a senior customer services representative. Five days later they have agreed to replace/repair the device.
I have to say I completely disagree here. The fact it's rated as IP67 means Apple are claiming it adheres to a known, published industry standard. They are not allowed to make that claim if it doesn't adhere to it.
As for that rating, the 6 is for dust ingress, and is the highest rating, meaning it's completely sealed. The 7 is for liquid ingress and means it is supposed to be able to survive 'up to 1 meter (3.3 feet) of (calm/still) water for up to 30 minutes.' If it fails before reaching those limits, it either a) is a manufacturing defect, or b) shouldn't be claimed to meet those specifications in the first place.
Think about it this way. If you bought a truck that was advertised as having a towing capacity of 5,000 lbs, and you tried towing something that was only 2,500 lbs and it ripped the trailer hitch off, you could rightly claim it doesn't live up to its advertised specifications, and that as such, the manufacturer should fix it at no cost to you. This is because the damage was not caused by you misusing it. You used it within the rated specification. However, their inadequate adherence to that specification means it's on them to address, not you. The manufacturer can't say 'While we've rated it to 5,000 lbs, we will not cover any case where the hitch gets ripped off whatsoever' as then who's to stop them from saying 'It's rated to 10,000 lbs!
Simply put, they are advertising one thing and providing something else.
Specs have to mean something. People make purchasing decisions based on the advertised specifications and with the understanding they should be able to use it within those rated specs and as long as they aren't exceeded, the unit will function as designed. That's why a person purchasing a device rated to support being submerged up to a meter for 30 minutes should rightfully assume rain or splashes, or even a 1-foot dunk for 10 minutes will not be a factor.
Apple got this one wrong. I understand why they're making that claim, but the above should really be quoted to the Apple Store when they are trying to charge you for the repair.
If you think it is liabalous then take me to court, I will supply details for you. It is advertised as compliant with IP67, a light shower of rain is not sufficient for a £1200 phone advertised as such to break. In the UK within 3 months of purchase it is up to the manufacturer to prove it was not a manufacturing fault, Apple simply would not comply with this request.
Pathar07 wrote:
Am I wrong that Apple claimed ip67 in keynote? Ip67 is not a worry about moisture in from humidity, ip67 is a submerged equipment.
There is nothing in the warranty that guarantees water resistance, and Apple specifically disavows it.
About splash, water, and dust resistance of iPhone 7 and later - Apple Support
Your iPhone is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty.
To prevent liquid damage, avoid these:
- Swimming or bathing with your iPhone
- Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
- Using your iPhone in a sauna or steam room
- Intentionally submerging your iPhone in water
- Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
- Dropping your iPhone or subjecting it to other impacts
- Disassembling your iPhone, including removing screws
jwdave.roberts wrote:
If you think it is liabalous then take me to court, I will supply details for you. It is advertised as compliant with IP67, a light shower of rain is not sufficient for a £1200 phone advertised as such to break. In the UK within 3 months of purchase it is up to the manufacturer to prove it was not a manufacturing fault, Apple simply would not comply with this request.
Advertised as meeting IP67 standards at the time of manufacture. It's clearly in the warranty that liquid contact damage is not covered under warranty.
Apple One (1) Year Limited Warranty – (UK and Ireland)
This warranty does not apply:
(d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;
The advertising for the iPhone X (and other iPhone models built to IP67 specifications) have sufficient fine print. Apple clearly states that it requires controlled laboratory conditions and isn't permanent.
2. iPhone X is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
Pathar07 wrote:
The advertising was ip67. That is not resistance, that is an actual test that it can be submerged up to one meter. That is not sprinkled with water. That would be ip64 or 65
It's not guaranteed and Apple specifically warns against getting one wet or even using in a wet environment like a sauna. The water resistance is reliant on an adhesive that isn't guaranteed in real world conditions. They don't really even advertise it unless you've got an overly enthusiastic sales guy. It's mentioned almost as an aside.
First thing is DO NOT DO ANYTHING that is in those commercials. I covered what happens during a shoot in another thread on here. If you believed the commercial, then I think we might have other issues.
Apple Service Centre is right to deny your claim. Liquid Damage is not covered under the warranty. Especially if the sensors have been tripped. Look at my other post in this thread.
Using rice is an old wives tale so far. Unless I'm wrong.
Only hope is to get an out of warranty replacement.
For everyone else, I think it's high time we get the dictionary definitions of "water-resistant" and "water-proof" up on here to end this nonsense once and for all. If we have people believing the commercials or anything that is posted on YouTube regarding this, then that's another problem.
abhi_abishek wrote:
Hi,isnt there any options to open up the phone and get the phone repaired at a lower cost?If the damage is minimum then is would cost less right rather than paying 750$.Would apple do a the repair in their service centres??
Water damage can't be reliably repaired and Apple doesn't perform board level repair anyways. Even if the liquid contact indicators are triggered and there's no visible damage, Apple will decline to service an iPhone, but will offer a complete replacement.
Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support
Well yes. I'll always point out that Apple says that normal wear can result in reduction in water resistance and that water damage isn't covered by warranty. Also - the testing conditions don't specify salt water or pool water, which are considerably harder on the seals than the pure water specified for testing.
Good luck with your replacement. However, I've read the Asurion terms, and they may replace a device with a refurbished phone. They don't guarantee that it's an OEM-performed refurb either, so you may not have access to Apple's hardware service if that's the case.
I think the problem is not wether apple cover warranty on phones with liquid damage, wich is ok if its stated like that, but the real problem is wether they are actually IP67 or not, since a IP67 water resistant mark, should RESIST at least these kind of accidents described in the thread, if not, it is not IP67, wich is a misleading communication and wrong specs, or is a problem in the assembly, which in both cases is manufacturer fault... therefor they should responde. Theres a clear glitch and identified problem on the iPhone X and they should address it, and compensate those who has been forced to pay for their problem (again, or wrong specs and not really IP67, or problem in the assembly)
Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty.
About splash, water, and dust resistance of iPhone 7 and later - Apple Support
Hi
Make an appointment at Apple store they may offer you An out of warranty replacement but you will need to pay part of the cost.
Cheers
Brian 🇬-1F1E7;
The advertising was ip67. That is not resistance, that is an actual test that it can be submerged up to one meter. That is not sprinkled with water. That would be ip64 or 65
Apple clearly state in the specification it is IP67 Complient. I have the same issue. UK trading standards will be contacted regarding this issue and we will have to see what they have to say.
I have the same issue too.
I took it in a 3 ft pool to take pictures, and never submerged it.
My phone stopped working.
Now I'm told I have to pay half the value of the phone to get it replaced. It's an iphone X which is around 2 months old.
You would think an IP67 rating would mean something to Apple. I'm an Apple user since first gen and this is the first time they've been disappointing. A phone that costs so much can have such poor quality. Older Samsungs have a similar rating and have no issues being submerged.
iPhone x - water damage??
