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My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,
the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,
can I do anything here??
iPhone X, iOS 11.2
I have the same issue too.
I took it in a 3 ft pool to take pictures, and never submerged it.
My phone stopped working.
Now I'm told I have to pay half the value of the phone to get it replaced. It's an iphone X which is around 2 months old.
You would think an IP67 rating would mean something to Apple. I'm an Apple user since first gen and this is the first time they've been disappointing. A phone that costs so much can have such poor quality. Older Samsungs have a similar rating and have no issues being submerged.
Driver8666 wrote:
I have never taken out my iPhone in rainy conditions. Any kind of rainy conditions.
OK.
Water doesn't just magically appear on an iPhone. Something caused it to be there. It certainly does not have to have been rain. Maybe the iPhone was in a sauna. Maybe you used it in extreme humidity.
If the iPhone is water damaged, then it's water damaged. The cause may be of academic interest to the iPhone's owner, but the fact remains it's water damaged.
It's a given that everyone has had some unfortunate luck with their phones with water on this thread, would be helpful to understand how everyone individually dealt with it. We get the difference between water proof and splash proof. What's the course of action now??
Unfortunately, people do NOT get the difference between waterproof and water-resistant. They think "water-resistant" automatically means "waterproof".
sberman in his assessment, and according to Apple, is correct. Why people think it's okay to dunk their phones into the drink is beyond me.
As it's stated in the article "Liquid damage is not covered under warranty".
Water-resistant means many different things depending on the product and the user's expectations. I know watches meet another standard, but if you can swim with it indefinitely in a swimming pool (WR50 is usually enough) most people would think it's "waterproof" enough.
When people see the IP67 definition of up to 30 minutes in 1m water, that seems like it should be effectively "waterproof" at least to the point where the user shouldn't need to worry about using it in the rain or accidentally dropping it in a bathtub. But of course Apple isn't stupid and knows they haven't created the phone equivalent of a diver's watch. They attach a laundry list of caveats. "Not a permanent condition". "Tested under controlled conditions". "Liquid damage is not covered by the warranty". Certain things are nice to have, but one doesn't necessarily rely on them. I know my car has airbags and crumple zones, but I'm not planning on testing them out anytime soon. I'm going to be careful with my iPhone 7 around water, even if Apple says that it was manufactured to an IP67 standard.
First thing is DO NOT DO ANYTHING that is in those commercials. I covered what happens during a shoot in another thread on here. If you believed the commercial, then I think we might have other issues.
Apple Service Centre is right to deny your claim. Liquid Damage is not covered under the warranty. Especially if the sensors have been tripped. Look at my other post in this thread.
Using rice is an old wives tale so far. Unless I'm wrong.
Only hope is to get an out of warranty replacement.
For everyone else, I think it's high time we get the dictionary definitions of "water-resistant" and "water-proof" up on here to end this nonsense once and for all. If we have people believing the commercials or anything that is posted on YouTube regarding this, then that's another problem.
Hi,isnt there any options to open up the phone and get the phone repaired at a lower cost?If the damage is minimum then is would cost less right rather than paying 750$.Would apple do a the repair in their service centres??
My iPhone X is toast after falling into the pool. It immediately got a line running down the screen and I can see a water mark under the edge of the screen. Rice didn't help. Now it's bricked. The water resistant claim is bogus. I think it depends on how well each individual phone is assembled. I just watched a youtube where the guy put his in the ocean at 20ft and through the washing machine with no issues. So he must have a good seal! Mine didn't. Luckily I have insurance (AT&T Asurion) on the 6 month old phone and it's costing me $149 for a claim. Not sure if the warranty is helping with the fee, but whatever. They got you. I just ordered some water proof bags off Amazon to hopefully prevent this in the future.
Don't trust the water resistant claims! Treat it like your iPhone 4 because you don't know if it can survive an ocean dive or a rain drop.
Well yes. I'll always point out that Apple says that normal wear can result in reduction in water resistance and that water damage isn't covered by warranty. Also - the testing conditions don't specify salt water or pool water, which are considerably harder on the seals than the pure water specified for testing.
Good luck with your replacement. However, I've read the Asurion terms, and they may replace a device with a refurbished phone. They don't guarantee that it's an OEM-performed refurb either, so you may not have access to Apple's hardware service if that's the case.
Well, would you agree if it's not bogus, it's inconsistent. Not only with my experience but with many other water issues in this form. We don't have robots assembling these devices. We have Foxconn employees.
Well it it makes me feel better for about 2 seconds that I am so not alone, the weasel lawyer words of Apple don’t alter the fact that many (like me) got a £1200 phone slightly damp in a bit of rain and ended up forking out £550 for a replacement. Whatever Apple says they seek to give the impression it is water resistant and boast IP67 whilst then disclaiming it in their warranty. Disgraceful....
People here are talking IP67 is advertised but not properly guaranteed. What you said is correct but does not make any sense here.
I hope people like you can learn how to make meaningful contributions instead of creating garbage online.
elfhoobos wrote:
People here are talking IP67 is advertised but not properly guaranteed. What you said is correct but does not make any sense here.
I hope people like you can learn how to make meaningful contributions instead of creating garbage online.
I take it as marketing speak. You can see SUV commercials where you see a vehicle going over rocky terrain or driving through a slalom course. Maybe that Mustang commercial where the inspector was a NASCAR driver instructing the driver to slide into a parking space like a stunt driver. There's always that fine print saying that's a closed course under controlled conditions, with a professional driver. What they don't tell you about the SUV commercial is that they had a dozen SUVs on the set and each and every one had to be towed away after something broke.
At least Apple has terms that say even with IP67, try not to get it wet.
I have the same issue. I never even submerged my phone. It just got splashed sitting out by the pool. Thought the phone was supposed to be water resistant. Mine has an otterbox on it and I am very careful with it. Had I known it wasn't even remotely water resistant, I never would have had it near the pool. Very disappointing. All the money I've spent on their products over the years, and I basically paid 1k to have this phone for 2 months before it dies. I think Apple should back up their product if they advertise them as water resistant and they obviously aren't.
I am really disappointed about the iPhone X not being waterproof. Some people have reported that their phones worked after being submerged in water and people have reported that the phone was damaged.
My phone calls on the later category. Fortunately, I have apple and TMobile so the cost for replacement was $100. But that's $100 too much.
My next phone will be a Samsung assuming that they stand behind their "waterproof" claims. I have been in the apple ecosystem since my first G4. it's just time to revaluate my purchases. I hate the idea of going to windows but the Macs are getting too expensive in comparison. Plus the PC's run Adobe creative cloud very well now.
Emmyeditor1 wrote:
My next phone will be a Samsung assuming that they stand behind their "waterproof" claims.
There's a current class-action lawsuit against Samsung based on their water resistance claims. And I've seen their ads where they show their devices falling into a puddle. And even their European ones where they show someone using it in the shower or dropping it in a sink of dishwater.
However - like pretty much any other device marker, Samsung stands behind the fine print. Here's what you see in the Samsung Galaxy S9 US warranty terms:
Maintaining Dust and Water Resistance
This device is rated IP68 using the IngressProtection rating system. The device has
been tested in a controlled environment and shown to be water and dust resistant incertain circumstances (meets requirements of classification IP68 as described by the international standard IEC 60529 - Degrees ofProtection provided by Enclosures [IP Code]; testconditions: 15-35°C, 86-106 kPa, 5.0 feet, for 30 minutes). Despite this classification, the device is not impervious to water damage in any situation. It is important that all compartments are closed tightly.
Note: If any liquid is found to have entered device components or an internally sealed system, this condition will void your device warranty.
iPhone x - water damage??
