My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,
the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,
can I do anything here??
iPhone X, iOS 11.2
I had an issue with a month old iPhone X. Initial discussion in an iPhone Store told me that water damage was not covered. I pointed out that it was specified as IP67 so should be good for immersion. I was then told to contact customer services which I did. Stating that the specification was on the apple website. I was asked to send in images of the device for evaluation by the engineers by a senior customer services representative. Five days later they have agreed to replace/repair the device.
Unfortunately, people do NOT get the difference between waterproof and water-resistant. They think "water-resistant" automatically means "waterproof".
sberman in his assessment, and according to Apple, is correct. Why people think it's okay to dunk their phones into the drink is beyond me.
As it's stated in the article "Liquid damage is not covered under warranty".
Water-resistant means many different things depending on the product and the user's expectations. I know watches meet another standard, but if you can swim with it indefinitely in a swimming pool (WR50 is usually enough) most people would think it's "waterproof" enough.
When people see the IP67 definition of up to 30 minutes in 1m water, that seems like it should be effectively "waterproof" at least to the point where the user shouldn't need to worry about using it in the rain or accidentally dropping it in a bathtub. But of course Apple isn't stupid and knows they haven't created the phone equivalent of a diver's watch. They attach a laundry list of caveats. "Not a permanent condition". "Tested under controlled conditions". "Liquid damage is not covered by the warranty". Certain things are nice to have, but one doesn't necessarily rely on them. I know my car has airbags and crumple zones, but I'm not planning on testing them out anytime soon. I'm going to be careful with my iPhone 7 around water, even if Apple says that it was manufactured to an IP67 standard.
My iPhone X is toast after falling into the pool. It immediately got a line running down the screen and I can see a water mark under the edge of the screen. Rice didn't help. Now it's bricked. The water resistant claim is bogus. I think it depends on how well each individual phone is assembled. I just watched a youtube where the guy put his in the ocean at 20ft and through the washing machine with no issues. So he must have a good seal! Mine didn't. Luckily I have insurance (AT&T Asurion) on the 6 month old phone and it's costing me $149 for a claim. Not sure if the warranty is helping with the fee, but whatever. They got you. I just ordered some water proof bags off Amazon to hopefully prevent this in the future.
Don't trust the water resistant claims! Treat it like your iPhone 4 because you don't know if it can survive an ocean dive or a rain drop.
Sadly there is no answer, Apple flatly refuse to accept their device might have been faulty. In the UK this is against consumer law (in my case as the phone was less than 3 months old) but do you want to take on Apple lawyers?
Before you go making libelous accusations about consumer laws and Apple's policies, perhaps you should actually try reading the warranty documentation.
The phone is NOT waterproof. It is not advertised as waterproof. Liquid damage is not covered by the warranty. It's not defective, you were careless.
See my lengthy reply about why this is not true. It's not 'bulletproof'. You can't advertise something as having a particular spec, then fault the customer when it doesn't live up to it, especially if the customer clearly used it within that spec. A purchaser should rightfully, and legally, be able to say 'I purchased product X with the understanding it met its advertised spec Y.' If in reality it doesn't, the manufacturers don't get to simply say 'Sorry! You shouldn't have believed us! That's on you!'
I agree. I’ll also add that people make reasonable decisions based on their advertising. Apple has even run tv ads showing their phone’s splash resistance with the guy diving at a pool and leaving his phone where it gets splashed.
I went sailing and stowed my phone in a place which was secure and protected, but subject to an occasional splash. I made the decision to stow it there based on Apple’s advertising that the phone is splash resistant. I wanted quick access to the phone to get some photos of my family during the trip. If Apple had not advertised the phone as being splash resistant, I would have put my phone in the dry bag with their phones as well.
My phone stopped working after the trip and I am now being asked to pay half the price of the phone to replace it because I trusted their advertising. Had I not seen their advertisement, I would have made a different decision and my phone would still be working. It sure seems fraudulent to me.
Emboldening mine:
iPhone X is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
I guess no point arguing they are not gonna do anything about it. Use the phone in the rain and it was water damaged. The best thing was internal LCI triggered but not the external. The water “miraculously” sips in triggered the internal LCI bypassing the external LCI. I just blame my ignorance of trusting too much on the brand. Well been a user for 10 years since iPhone 3. Time to move on. :)
Well no one can stop you.
But you might want to check out the warranty for similar devices; for example the Google Pixel 2 is also IP67, and look what its warranty has to say:
This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of the Phone, and this Limited Warranty does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as, but not limited to, water damage, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Phone will be uninterrupted or error free.Google Hardware Warranty Center
Also, though the Samsung Galaxy S9 is IP68 waterproof, its warranty states:
This Standard Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; …Samsung USA Phone Warranty: What is Not Covered?
You are wrong, the IPhone X is designed with an IP67 rating, same as the 7 and 8’s but was touted by Apple as being splash resistant and better than the others in that regard. The rating is for 1 Meter SUBMERGED for 30 minutes without letting moisture in.
Apple has NEVER stated that the phone is waterproof. They state that it has been tested (in ideal conditions) to resist water for up to 30 minutes at that depth and that it is not guaranteed to so so. Water damage is explicitly excluded from the warranty. The fault for your water damage lies entirely with you and not at all with Apple.
No. Not from Apple. If the device has been damaged by exposure to liquid, the only option is complete replacement of the device.
Your iPhone is water resistant as explained here.
About splash, water, and dust resistance of iPhone 7 and later - Apple Support
Water may well still damage an iPhone and void any warranty, which is sounds like is what happened to you.
Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support
mayank131 wrote:
What's the course of action now??
The course of action is exactly what is spelled out in the article I referenced in my first response of 25 January. Here it is again for you.
About splash, water, and dust resistance of iPhone 7 and later - Apple Support
iPhone x - water damage??
