iPhone x - water damage??

I think that is the perfect way for Apple to hide defects on the “water resistant” phones. Wy wife was washing the dishes and the phone was near. Suddenly stopped working and Apple said water damage to not cover the warranty. We just buy Apple because what it used to be, now is expensive and bad quality

Hi, Myself sachin from Pune, India,

Have you got solution on your query, i am also facing water damage issue. i don't know how its happen and apple service store people are asking Rs 47000 for replacement. even i have taken 1 year additional warranty but they are saying its not considered in to warranty.

please help if you got closer on your query.

sachin pimpurne

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[Personal Information Edited by Host]

Sadly there is no answer, Apple flatly refuse to accept their device might have been faulty. In the UK this is against consumer law (in my case as the phone was less than 3 months old) but do you want to take on Apple lawyers?

Before you go making libelous accusations about consumer laws and Apple's policies, perhaps you should actually try reading the warranty documentation.

The phone is NOT waterproof. It is not advertised as waterproof. Liquid damage is not covered by the warranty. It's not defective, you were careless.

If you think it is liabalous then take me to court, I will supply details for you. It is advertised as compliant with IP67, a light shower of rain is not sufficient for a £1200 phone advertised as such to break. In the UK within 3 months of purchase it is up to the manufacturer to prove it was not a manufacturing fault, Apple simply would not comply with this request.

jwdave.roberts wrote:

I am fed up of repeating myself so this is my last post, it was 2 months old and I took a 1 minute phone call in light rain, end of. Whatever their wording that is not acceptable.

Good luck with that. I don't always agree with how Apple handles warranty claims - especially regarding the Magnuson-Moss Act. However, their disclaimers on IP67 water/dust resistance are bulletproof. Everything they say about it makes it clear that the user gets an iPhone at their own peril.

Hey man. Same thing happened to me over the weekend and it does suck that I wound up getting water on my iphone (dropped in pool) and now my FaceID and camera is all jacked up.

FORTUNATLY I was able to add on the mobile insurance (from my carrier) and although I will have a hefty deductible, I don't have to buy a whole new iPhone.

Really wish Apple was better about this stuff but this may be the way that they can get better. Seeing more people move toward a truly water proof device.

So my recommendation would be to contact your provider and get that added on ASAP. (they allowed me to do so 5 months after purchasing the device).

Hope this helps y'all!

I have to say I completely disagree here. The fact it's rated as IP67 means Apple are claiming it adheres to a known, published industry standard. They are not allowed to make that claim if it doesn't adhere to it.

As for that rating, the 6 is for dust ingress, and is the highest rating, meaning it's completely sealed. The 7 is for liquid ingress and means it is supposed to be able to survive 'up to 1 meter (3.3 feet) of (calm/still) water for up to 30 minutes.' If it fails before reaching those limits, it either a) is a manufacturing defect, or b) shouldn't be claimed to meet those specifications in the first place.

Think about it this way. If you bought a truck that was advertised as having a towing capacity of 5,000 lbs, and you tried towing something that was only 2,500 lbs and it ripped the trailer hitch off, you could rightly claim it doesn't live up to its advertised specifications, and that as such, the manufacturer should fix it at no cost to you. This is because the damage was not caused by you misusing it. You used it within the rated specification. However, their inadequate adherence to that specification means it's on them to address, not you. The manufacturer can't say 'While we've rated it to 5,000 lbs, we will not cover any case where the hitch gets ripped off whatsoever' as then who's to stop them from saying 'It's rated to 10,000 lbs!

Simply put, they are advertising one thing and providing something else.

Specs have to mean something. People make purchasing decisions based on the advertised specifications and with the understanding they should be able to use it within those rated specs and as long as they aren't exceeded, the unit will function as designed. That's why a person purchasing a device rated to support being submerged up to a meter for 30 minutes should rightfully assume rain or splashes, or even a 1-foot dunk for 10 minutes will not be a factor.

Apple got this one wrong. I understand why they're making that claim, but the above should really be quoted to the Apple Store when they are trying to charge you for the repair.

See my lengthy reply about why this is not true. It's not 'bulletproof'. You can't advertise something as having a particular spec, then fault the customer when it doesn't live up to it, especially if the customer clearly used it within that spec. A purchaser should rightfully, and legally, be able to say 'I purchased product X with the understanding it met its advertised spec Y.' If in reality it doesn't, the manufacturers don't get to simply say 'Sorry! You shouldn't have believed us! That's on you!'

Hello,

Unfortunately i am facing the same issue my phone got slightly wet and now is not working.

Arab computers ( apple authorized distributor ) , is asking me to pay approximately 666$ in Saudi Arabia .

Is there any other solution? Did you guys have to pay to get a replacement?

Any help would be much appreciated..

Apple is responsible for its communication to the public. When we are forced to see extra large billboards showing the iPhone in a beautiful water splash, or half underwater pictures of a dog or a kid titled “shot on iPhone” ... what message is Apple sending? I don’t think the message is: “To prevent liquid damage, avoid exposing the phone to water. If you do you might have just wasted $1500” ... So, I think, if the brand has integrity needs to take responsibility for the carefully planned manipulation of the attractive billboard message before demands that the consumer reads the small boring type. I mean, just if we want to care about integrity.

Apple is responsible for its communication to the public. When we are forced to see extra large billboards showing the iPhone in a beautiful water splash, or half underwater pictures of a dog or a kid titled “shot on iPhone” ... what message is Apple sending? I don’t think the message is: “To prevent liquid damage, avoid exposing the phone to water. If you do you might have just wasted $1500” ... So, I think, if the brand has integrity needs to take responsibility for the carefully planned manipulation of the attractive billboard message before demands that the consumer reads the small boring type. I mean, just if we want to care about integrity.

Sure thing... because they didn't go out of their way to imply the phone is waterproof. Like this shot, from under the water. The point people are making is it was implied, and light exposure shouldn't cause an issue. It should be able to withstand ip67 specs, which in turn no one could actually prove they didn't break of course therefore automatically voiding there warranty:) They have defective seals, that apple is able to bypass covering through legal wording in the warranty. They will be sued one day and they will loose. Look back at the stupid antenna issue on the iphone 4s.

Ben

I agree. I’ll also add that people make reasonable decisions based on their advertising. Apple has even run tv ads showing their phone’s splash resistance with the guy diving at a pool and leaving his phone where it gets splashed.

I went sailing and stowed my phone in a place which was secure and protected, but subject to an occasional splash. I made the decision to stow it there based on Apple’s advertising that the phone is splash resistant. I wanted quick access to the phone to get some photos of my family during the trip. If Apple had not advertised the phone as being splash resistant, I would have put my phone in the dry bag with their phones as well.

My phone stopped working after the trip and I am now being asked to pay half the price of the phone to replace it because I trusted their advertising. Had I not seen their advertisement, I would have made a different decision and my phone would still be working. It sure seems fraudulent to me.

I guess no point arguing they are not gonna do anything about it. Use the phone in the rain and it was water damaged. The best thing was internal LCI triggered but not the external. The water “miraculously” sips in triggered the internal LCI bypassing the external LCI. I just blame my ignorance of trusting too much on the brand. Well been a user for 10 years since iPhone 3. Time to move on. :)