My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,
the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,
can I do anything here??
iPhone X, iOS 11.2
I had an issue with a month old iPhone X. Initial discussion in an iPhone Store told me that water damage was not covered. I pointed out that it was specified as IP67 so should be good for immersion. I was then told to contact customer services which I did. Stating that the specification was on the apple website. I was asked to send in images of the device for evaluation by the engineers by a senior customer services representative. Five days later they have agreed to replace/repair the device.
And yet Apple specifically advises against using the “water-resistant” iPhones in “very humid” environments.
Hello,
Unfortunately i am facing the same issue my phone got slightly wet and now is not working.
Apple is asking me to pay approximately 750$ in India.
Is there any other solution? Did you guys have to pay to get a replacement?
Any help would be much appreciated..
I think the next time this crops up we need to have the dictionary definitions of "water-resistant" and "water-proof". We've said countless times the two are very much different.
After that, I bet you any money no one will even touch this subject. Some might, but then again, there's the dictionary. Who's going to argue with Merriam-Webster? Just the same as you can't argue with Rand McNally.
I have never taken out my iPhone in rainy conditions. Any kind of rainy conditions. But then again I have my phone in an Otterbox Defender Case, with the screen protector punched out. Even then my phone does not come out.
Driver8666 wrote:
I have never taken out my iPhone in rainy conditions. Any kind of rainy conditions.
OK.
Water doesn't just magically appear on an iPhone. Something caused it to be there. It certainly does not have to have been rain. Maybe the iPhone was in a sauna. Maybe you used it in extreme humidity.
If the iPhone is water damaged, then it's water damaged. The cause may be of academic interest to the iPhone's owner, but the fact remains it's water damaged.
It's a given that everyone has had some unfortunate luck with their phones with water on this thread, would be helpful to understand how everyone individually dealt with it. We get the difference between water proof and splash proof. What's the course of action now??
Hi,isnt there any options to open up the phone and get the phone repaired at a lower cost?If the damage is minimum then is would cost less right rather than paying 750$.Would apple do a the repair in their service centres??
Well, would you agree if it's not bogus, it's inconsistent. Not only with my experience but with many other water issues in this form. We don't have robots assembling these devices. We have Foxconn employees.
Well it it makes me feel better for about 2 seconds that I am so not alone, the weasel lawyer words of Apple don’t alter the fact that many (like me) got a £1200 phone slightly damp in a bit of rain and ended up forking out £550 for a replacement. Whatever Apple says they seek to give the impression it is water resistant and boast IP67 whilst then disclaiming it in their warranty. Disgraceful....
People here are talking IP67 is advertised but not properly guaranteed. What you said is correct but does not make any sense here.
I hope people like you can learn how to make meaningful contributions instead of creating garbage online.
I have the same issue. I never even submerged my phone. It just got splashed sitting out by the pool. Thought the phone was supposed to be water resistant. Mine has an otterbox on it and I am very careful with it. Had I known it wasn't even remotely water resistant, I never would have had it near the pool. Very disappointing. All the money I've spent on their products over the years, and I basically paid 1k to have this phone for 2 months before it dies. I think Apple should back up their product if they advertise them as water resistant and they obviously aren't.
I am really disappointed about the iPhone X not being waterproof. Some people have reported that their phones worked after being submerged in water and people have reported that the phone was damaged.
My phone calls on the later category. Fortunately, I have apple and TMobile so the cost for replacement was $100. But that's $100 too much.
My next phone will be a Samsung assuming that they stand behind their "waterproof" claims. I have been in the apple ecosystem since my first G4. it's just time to revaluate my purchases. I hate the idea of going to windows but the Macs are getting too expensive in comparison. Plus the PC's run Adobe creative cloud very well now.
Emmyeditor1 wrote:
My next phone will be a Samsung assuming that they stand behind their "waterproof" claims.
There's a current class-action lawsuit against Samsung based on their water resistance claims. And I've seen their ads where they show their devices falling into a puddle. And even their European ones where they show someone using it in the shower or dropping it in a sink of dishwater.
However - like pretty much any other device marker, Samsung stands behind the fine print. Here's what you see in the Samsung Galaxy S9 US warranty terms:
Maintaining Dust and Water Resistance
This device is rated IP68 using the IngressProtection rating system. The device has
been tested in a controlled environment and shown to be water and dust resistant incertain circumstances (meets requirements of classification IP68 as described by the international standard IEC 60529 - Degrees ofProtection provided by Enclosures [IP Code]; testconditions: 15-35°C, 86-106 kPa, 5.0 feet, for 30 minutes). Despite this classification, the device is not impervious to water damage in any situation. It is important that all compartments are closed tightly.
Note: If any liquid is found to have entered device components or an internally sealed system, this condition will void your device warranty.
I think that is the perfect way for Apple to hide defects on the “water resistant” phones. Wy wife was washing the dishes and the phone was near. Suddenly stopped working and Apple said water damage to not cover the warranty. We just buy Apple because what it used to be, now is expensive and bad quality
iPhone x - water damage??
