My new iPhone x got black screen. the phone is working, but screen doesn't, I went to Apple and they told me that my phone got a water damage because you can see water inside the back camera lens,
the sad thing is - I didn't even use the phone in water, a day before it's stop working it was a raining day and the phone got few water drops, I thought the new iPhone x is water resistant, now they want to charge me for new phone,
can I do anything here??
iPhone X, iOS 11.2
I had an issue with a month old iPhone X. Initial discussion in an iPhone Store told me that water damage was not covered. I pointed out that it was specified as IP67 so should be good for immersion. I was then told to contact customer services which I did. Stating that the specification was on the apple website. I was asked to send in images of the device for evaluation by the engineers by a senior customer services representative. Five days later they have agreed to replace/repair the device.
Hi, Myself sachin from Pune, India,
Have you got solution on your query, i am also facing water damage issue. i don't know how its happen and apple service store people are asking Rs 47000 for replacement. even i have taken 1 year additional warranty but they are saying its not considered in to warranty.
please help if you got closer on your query.
sachin pimpurne
****
[Personal Information Edited by Host]
Hello,
Unfortunately i am facing the same issue my phone got slightly wet and now is not working.
Arab computers ( apple authorized distributor ) , is asking me to pay approximately 666$ in Saudi Arabia .
Is there any other solution? Did you guys have to pay to get a replacement?
Any help would be much appreciated..
Apple is responsible for its communication to the public. When we are forced to see extra large billboards showing the iPhone in a beautiful water splash, or half underwater pictures of a dog or a kid titled “shot on iPhone” ... what message is Apple sending? I don’t think the message is: “To prevent liquid damage, avoid exposing the phone to water. If you do you might have just wasted $1500” ... So, I think, if the brand has integrity needs to take responsibility for the carefully planned manipulation of the attractive billboard message before demands that the consumer reads the small boring type. I mean, just if we want to care about integrity.
blameitonben wrote:
Here's the deal though... The Galaxy actually functions after being submerged (deeper, for a much longer period of time). I've tested it on both, the iPhone failed.
Your iPhone failed.
Others have not; things can happen with every device.
What to do if Galaxy S9 Plus is water damaged, shows black screen and won’t turn on
I have the same problem!!! My iphone X was only used for 2 week I got wet while was raining 🌧 the cell phone was in my packet and when I get home it turned the screen black and the charging spot doework neither wireless charger!
Thanks apple! I spent 1 thousand dollars 💵 for it! And it’s can’t resist a little water’s rain inside my jean’s packet! I’ll never buy an iPhone 📱 again!
I have this issue with a 3month old X. Fire sprinklers came on in a club and now it won’t switch on . Apple say all 3 indicators have been triggered. Surely there is a problem with these phones. It was hardly 1 metre of water pressure for 30 minutes which is what IP67 means. The IP67 rating is a joke!
What’s funny is when you read or hear “water resistant” you think of a watch that can be submerged into water with no issues. I’m a machinist and my digital mitutoyo calipers are ip67 and can be submerged into a tank of coolant with no issues of the encoder giving me an accurate reading. So when apple says “IP67” they should stand by it....
Was my comment deleted?
Ok. You can delete my comments here. Everything I said was not news or even something that happened 5000 years ago. Anyone can clearly see what you are doing.
Deleting my comments is only going to make me look for other ways to make the truth known. Try to shut me down. I’ll be your next Alex Jones. Lol.
Exactly.....I think Apple's statement that the iPhoneX is "water resistant up to 1 meter for 30 minutes" is ridiculous.....it is very misleading. There is no such thing as "water resistant up to 1 meter for 30 minutes"....this would mean waterproof (otherwise submerged up to 1 meter for 30 minutes) for most unknowing customers....especially when you see further claims and photos of people taking selfie photos underwater! Really?! Waiting for a class action suite here.
Super mad today I went to the apple store same issue water damage and I had to pay 99 dollars to get a replacement even though I have the apple care plan. Very disappointed with my new phone. This water resistant is NO TRUE! And no accountability from apple. This is not the Apple I knew.....
I have the same problem, my wife’s iPhone 8+ purchased in february got the screen black and I took it to an authorized dealer. She never took it to the Pool whatsoever.
Apple water resistance is fake.
In my case, I just ran with the I phone in my pocket. In the description it just says to not make water sport. But during the run time, the equipment got hot and stopped working. Now, I will have to replace the equipment because it was diagnosed as water problem. I am really disappointed.
Nope.
Dineshfromsingapore,
Please see my response above.
This has absolutely nothing to do with quality. Your iPhone is behaving exactly as it was publicized that it would.
No. Again, you don't seem to understand what the water resistance rating actually means or how it works. I suggest you look it up.
iPhone x - water damage??
