El Capitan 2018 001 10.11.6 Security Update caused kernel panic on reboot

Question

El Capitan 2018 001 10.11.6 Security Update caused kernel panic on reboot

I have downloaded the latest security update onto an Mid 2009 MacBook Pro.

The MacBook Pro has been regularly updated and was functioning normally until the re-boot after installation.

I managed to restore the previous version using the "Restore" function and the MacBook Pro was again working, but still showing an outstanding update available for the offending software.

In case it had been a download problem I repeated the process with 100% the same result.

I've now restored again and I am wondering how to overcome this hurdle ?

MacBook Pro (13-inch Mid 2009), updated to El Capitan 10.11.6

Posted on Jan 26, 2018 6:02 AM

Reply

Answer 1

Best reply

john david from lustar Author

Level 1

11 points

Jan 26, 2018 10:39 AM in response to Eric Root

Here's the report you requested.

Obviously this is from the pre-Update status. Thanks in advance.

I imagine the red items are pointers ?

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-26 19:17:29

Download EtreCheck from https://etrecheck.com

Runtime: 2:07

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: Other problem

Description:

kernel panic on restart after Apple Security Update

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,5

1 2.53 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 131

Video Information: ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800

Disk Information: ⓘ

Samsung SSD 850 EVO 250GB disk0: (250.06 GB) (Solid State - TRIM: No)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

[redacted] 2 (disk0s2 - Journaled HFS+) / [Startup]: 249.20 GB (159.63 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS23NR ()

USB Information: ⓘ

USBBus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

USBBus

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

Apple Card Reader

USB20Bus

Apple Inc. Built-in iSight

System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about 6 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Unknown file: ~/Library/Safari/Extensions/Trend Micro Toolbar.safariextz

One possible adware file found. [Remove/Report]

Kernel Extensions: ⓘ

/Applications/AirParrot.app

[not loaded] com.squirrels.airparrot.framebuffer (1.4 - SDK 10.8) [Lookup]

[not loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Lookup]

/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.4) [Lookup]

[not loaded] com.viscosityvpn.Viscosity.tun (1.4) [Lookup]

/System/Library/Extensions

[not loaded] com.echofx.videoglide.kext (1.5.1) [Lookup]

/System/Library/Extensions/VideoGlide.kext/Contents/PlugIns

[not loaded] com.echofx.videoglide.kext.audio (1.5.1) [Lookup]

[not loaded] com.echofx.videoglide.kext.noseize.appleusbaudio (1.5.1) [Lookup]

[not loaded] com.echofx.videoglide.kext.noseize.classic (1.5.1) [Lookup]

Startup Items: ⓘ

VideoGlide Startup: Path: /Library/StartupItems/VideoGlide Startup

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 155 Apple tasks

[running] 75 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 43 Apple tasks

[loaded] 155 Apple tasks

[running] 91 Apple tasks

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-26) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? d2c185d3 1a4bf56e - installed 2018-01-26) [Lookup]

[loaded] com.trendmicro.itis.dca.plist (? e81a9528 82d57b38 - installed 2018-01-11) [Lookup]

[running] com.trendmicro.itis.gaagent.plist (? b8bfb380 1501be7d - installed 2018-01-11) [Lookup]

[running] com.trendmicro.itis.uimgmt.agent.plist (Trend Micro, Inc. - installed 2018-01-26) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-11-30) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-15) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2016-07-09)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-26) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-12-20) [Lookup]

[running] com.trendmicro.icore.av.plist (? e93091ad 0 - installed 2016-09-08) [Lookup]

[running] com.trendmicro.icore.main.plist (? 1dd5e4c0 0 - installed 2016-09-08) [Lookup]

[running] com.trendmicro.icore.wp.plist (? de7f8a08 0 - installed 2016-09-08) [Lookup]

[running] com.trendmicro.itis.plugin.plist (? 8a6c31ab 0 - installed 2016-09-08) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (? c8cc50de 7b48b8a6 - installed 2017-11-20) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-26) [Lookup]

[loaded] com.trendmicro.itis.uninstaller.plist (Trend Micro, Inc. - installed 2017-11-14) [Lookup]

Internet Plug-ins: ⓘ

Unity Web Player: UnityPlayer version 5.3.8f1 (installed 2017-03-23) [Lookup]

Default Browser: 601 (installed 2016-07-09)

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-06-13) [Lookup]

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-04-05) [Lookup]

VLC Plugin: 1.0.5 (installed 2010-03-11) [Lookup]

AdobePDFViewerNPAPI: 11.0.23 (installed 2018-01-26) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-26) [Lookup]

Silverlight: 5.1.50901.0 (installed 2018-01-26) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2016-07-09)

Flash Player: 28.0.0.137 (installed 2018-01-26) [Lookup]

iPhotoPhotocast: 7.0 (installed 2010-04-01)

AdobePDFViewer: 11.0.23 (installed 2018-01-26) [Lookup]

GarminGpsControl: 4.1.0.0 Release (installed 2013-10-09) [Lookup]

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-26) Check version

User internet Plug-ins: ⓘ

fbplugin_1_0_1: Unknown (installed 2018-01-26) [Lookup]

WebEx64: 1.0 (installed 2015-08-12) [Lookup]

Safari Extensions: ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-05-29)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-02-12)

[enabled] Trend Micro Toolbar for Mac - Trend Micro (installed 2017-12-15)

[not loaded] Trend Micro Toolbar (installed 2018-01-11)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-12-15) [Lookup]

Flip4Mac WMV (installed 2013-06-13) [Lookup]

Java (installed 2018-01-26) [Lookup]

Trusteer Endpoint Protection (installed 2018-01-26) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

[redacted] 2: Disk size: 249.20 GB Disk used: 89.57 GB

Destinations:

John [redacted]'s Time Capsule [Network]

Total size: 997.71 GB

Total number of backups: 140

Oldest backup: 16/09/2015, 21:25

Last backup: 26/01/2018, 09:34

Size of backup disk: Excellent

Backup size 997.71 GB > (Disk size 249.20 GB X 3)

Top Processes by CPU: ⓘ

5% WindowServer

1% kernel_task

0% fontd

0% iCoreService_av

0% kextd

Top Processes by Memory: ⓘ

687 MB kernel_task

593 MB softwareupdated

321 MB cfprefsd

207 MB mds_stores

109 MB iconservicesagent

Top Processes by Energy Use: ⓘ

20.38 iCoreService_av

6.74 WindowServer

0.56 iCoreService_wp

0.18 iCoreService

Virtual Memory Information: ⓘ

4.34 GB Available RAM

1.52 GB Free RAM

3.66 GB Used RAM

2.82 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2018-01-09)

tmccToolbar: (installed 2018-01-11)

Java 8 Update 161: (installed 2018-01-24)

Microsoft AutoUpdate: (installed 2018-01-25)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-26 18:43:59 Scothosts VPN Manager Tool.app Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull countByEnumeratingWithState:objects:count:]: unrecognized selector sent to instance 0x7fff78d86780'

terminating with uncaught exception of type NSException

abort() called

2018-01-26 18:32:01 gutenprint.5.2 Crash [Open]

Cause: dyld: launch, loading dependent libraries

Reply

Answer 2

Eric Root

Level 10

684,057 points

Jan 26, 2018 10:47 AM in response to john david from lustar

Possible adware: ⓘ

Unknown file: ~/Library/Safari/Extensions/Trend Micro Toolbar.safariextz

One possible adware file found. [Remove/Report]

Run the report again and click [Remove/Report].

Try uninstalling the VPN program using the Developer's uninstall instructions. It is crashing. You also might consider uninstalling the Trend Micro product as a test.

Most posters recommend not using cleaning programs. They can destroy normal computer operations.

CleanMyMac3 Uninstall

Check for associated parts and pieces using these programs.

EasyFind – Spotlight Replacement

Find Any File

Get rid of Trusteer. It doesn’t work well under Mac OS.

Trusteer Rapport Uninstall

Reply

Answer 3

Jan 26, 2018 12:24 PM in response to Eric Root

Hi Eric,

I removed TrendMicro Toolbar, CleanMyMac3, resolved the now working VPN (inadvertently changed password caused crash).

I disabled the Trend Micro AntiVirus before attempting the 2nd download, but it made no difference.

I need Trusteer to gain access to a work site I visit, Client insists.

Ran the Report again - anything look out of place now ?

Thanks in advance,

John

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-26 21:08:07

Download EtreCheck from https://etrecheck.com

Runtime: 2:09

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Kernel panic caused after updating El Capitan Apple Security Update 2018 001

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,5

1 2.53 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 131

Video Information: ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800

Disk Information: ⓘ

Samsung SSD 850 EVO 250GB disk0: (250.06 GB) (Solid State - TRIM: No)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

[redacted] 2 (disk0s2 - Journaled HFS+) / [Startup]: 249.20 GB (159.14 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS23NR ()

USB Information: ⓘ

USBBus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

USBBus

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

Apple Card Reader

USB20Bus

Apple Inc. Built-in iSight

Virtual disks: ⓘ

Time Machine Backups (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 997.71 GB (119.80 GB free)

Physical disk: Disk Image 997.71 GB (119.80 GB free)

System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about 7 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/AirParrot.app

[not loaded] com.squirrels.airparrot.framebuffer (1.4 - SDK 10.8) [Lookup]

[not loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Lookup]

/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.4) [Lookup]

[not loaded] com.viscosityvpn.Viscosity.tun (1.4) [Lookup]

/System/Library/Extensions

[not loaded] com.echofx.videoglide.kext (1.5.1) [Lookup]

/System/Library/Extensions/VideoGlide.kext/Contents/PlugIns

[not loaded] com.echofx.videoglide.kext.audio (1.5.1) [Lookup]

[not loaded] com.echofx.videoglide.kext.noseize.appleusbaudio (1.5.1) [Lookup]

[not loaded] com.echofx.videoglide.kext.noseize.classic (1.5.1) [Lookup]

Startup Items: ⓘ

VideoGlide Startup: Path: /Library/StartupItems/VideoGlide Startup

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 154 Apple tasks

[running] 76 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 43 Apple tasks

[loaded] 151 Apple tasks

[running] 95 Apple tasks