My Apple wallet not showing transaction records immediately

Question

My Apple wallet not showing transaction records immediately

Hi,

My Apple wallet used to show me transactions (in notifications) immediately after I made a purchase at the shops. Howeve, since two months ago (I think), it stopped giving me notifications. I now don’t have any records of transactions until my credit card providers show it on the cards record (could be 7-14 days later).

Is the anything that that I may have inadvertently changed in my setup that cause this?

FYI:

WatchOS 4.2.2

iOS 11.2.5

notifications for Wallet are set to on.

Thanks.

WATCH SERIES 3 NIKE (GPS + CELL) 38MM, iOS 11.2.5

Posted on Jan 27, 2018 12:44 PM

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Answer 1

Best reply

Jonathan UK

Level 10

163,781 points

Jan 28, 2018 4:57 AM in response to Thomas.Sydney

Hi

It may help to check that the setting for Transaction History is enabled:

On your iPhone, go to: Settings > Wallet & Apple Pay > tap on a card > tap on the Transactions tab > turn on Transaction History.

Keep in mind that, depending on your card issuer, transaction history on your iPhone may only show transactions for which you used your iPhone when paying.

Also check your Notification settings, both for Wallet and, if installed, for any app offered by your card issuer:

On your iPhone, go to: Settings > Notifications > Wallet.

If the issue persists, then I suggest that you contact your card issuer (who provide the information to Wallet) for assistance.

More information:

About Apple Pay - Apple Support

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Answer 2

Jan 28, 2018 1:30 PM in response to Jonathan UK

Thanks Jonathan.

All my settings are on.

My card providers App (goMoney ANZ), however, doesn’t have an option for Notifications (that’s strange!).

I have contacted my card issuer as you suggested. I will post an update once I receive a response.

Thanks.

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Answer 3

Feb 28, 2018 1:06 PM in response to Thomas.Sydney

Hi Jonathan

Just an update. I contacted my card issuer, ANZ VISA, who in turn contacted Apple support.

They told me that it is an expected behaviour thats I don’t get notifications when I use my Apple Watch for Apple Pay.

It seems a strange answer as I was getting notifications up to sometime in December 2017.

I also get notifications when using my Amex card on Apple Watch. However I was told that Apple support told my card issuer that Amex app uses some special non standard feature that’s not available to other app developers. Sounds strange!!

Would you be able to shed some light or verify this??

thanks.

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My Apple wallet not showing transaction records immediately

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