AirPods won’t Reset

Someone posted in the thread (a ways down) that cleaning the connections inside the AirPod Case resolved their issue. I just tried it and it resolved mine. I never got anything but a white light.

i had this same problem, spent an hour cleaning, resetting etc. all of the suggestions in this article bar the very helpful 'dont buy them' answer.

i think its caused by a glitch in the connection. i added the battery widget to my notifcations page (swipe left from home screen) and when i scrolled down to view the battery that way, the case suddenly showed up and everything came back online. might not work for all but worked for me! both working again!

Hi,

I had the same problem. In my case I never saw an amber light, because THE AIRPODS WERE NOT ORIGINAL. Be careful with Airpods fakes. If no "pop-up" message appears at your iPhone when opening the AirPods-case, probably those AirPods are not original...

The only reason they won’t reset is because it doesn’t recognize both AirPods being inserted, let me clarify, the interface between the case and each AirPod, is two small copper leaf spring type contacts, sometimes those could have debris, or be damaged, if either is true, they could possibly not be seated correctly and stop it from trying to reset, this should help some of you, but I doubt it will solve everyone’s problem, if there is more I come to figure out, I’ll try to keep y’all informed, but as of now, this is all I definitely know that prevents/causes problems whilst trying to reset AirPods

I had this problem as well. To fix it just clean the airpods and inside their case. If this still does not work, just take the airpod out and put it back in (silly but worked for me) until the amber light comes on indicating the pod needs charging. You should do this without the working airpod in. Once the amber light turns on, plug in your case and charge the nonworking airpod for a little. The try it out.

Did you try clean both contacts at the bottom of the case with an earbud or something similar? That worked for me. We had one AirPod not working, and this fixed it as it wasn't charging like the other one. Once I cleaned the contacts on the AirPods and the case, started charging both. Then let them both charge up completely, as might be flat.

This happened to me I tried everything and kept getting mad I found out my left AirPod kept making it flash white and I kept resetting it but that wouldn’t work because it couldn’t detect the left AirPod so then I tried cleaning it and it looked like nothing was really there and it’s the AirPods Pro so the hole is bigger but I got a q tip and cleaned it very aggressively because I was very mad and it worked idk how but I also held the button for a minute but after cleaning the hole and the bottom of the AirPod it worked and connected again so I recommend trying that

Best solution i’ve read here and worked for others and me is to clean the case with a damp cotton swan down in the holes. also lightly clean the contacts of the airpods. you might notice that one of the pods isn’t charging as well. this solution will take care of everything.

Others have posted cleaning tips inside the case and the pods themselves and it seems to have resolved everyone's issues who have tried.

Personally, I wouldn't recommend clorox like another poster mentioned, I mixed a small bowl of soap and water (dish soap) and with a Q-tip, dip the q-tip into the solutions and clean the inside of the case well (damp, not wet like a bath). Allow to dry and clean again and also clean the outside of the AirPods and then dry. Put it all back together and close the lid for about 10 minutes. Now try to reset with your phone.

Keep trying. Lightly clean the AirPods around the silver lining. It might take a couple of tries. The other thing is to remove the Bluetooth device in settings and reset. Like you, i was having difficulty and then one more try and it worked. you'll get there - clean all parts, remove from bluetooth and reset.

Good luck.

Hey victoria_n!

Have you tried cleaning the tunnels of the airpods with a q-tip and alcohol?

I had the same problem a few days ago but it seemed to work perfectly fine after I cleaned the little amber prongs for the individual Airpod tunnels and also wiped the bottom of the ear pieces. After doing so, the normal operating white lights flashed and it connected to my device immediately.

Try this method out and you can possibly save your self some time to the genius bar.

i have found out that if all the normal troubleshooting methods have not worked for you, (network reset on phone, factory reset, charging, cleaning, etc.) then check out the charging connectors inside your case mine was out of place, and shoved slightly further into the connectors hole most likely from pushing them in to hard, so yours is probably out of place and needs readjustment or is broken. all i needed was a tiny screwdriver and toothpick to get it back into place and after that both Airpods synched and are playing audio again. hope this helped someone out🤔😁

I had the same problem. I got it working by cleaning the bottom tip of both pods.

mine were 2 days old. I had put stickers on them. The sticker needed to be trimmed off the AirPod chrome charging plates. Then they started working. They need good connection.

What worked for me was to connect my airpods to another charging case and reset it with theirs. Afterwards, when I put my airpods in my case, it began to work well again. All it needs is to be reset.