When attempting reset, no amber light flashes, only white.
[Re-Titled by Moderator]
Yes! I called support and they had me reset my network setting on the iPhone, then disconnect the AirPods (forget this device process under bluetooth) and then they were able to successfully disconnect, and then reset fine. The right one still doesn't work, but I think that is another issue.
On your phone -- go to general>reset>reset network settings.
the same thing happened to my first pair...
Omg i’m having the same exact problem and it is so annoying. My friend bought me these gen2 airpods from walmart and when they arrived they worked perfectly for about 10 hours, but then my left one died, so i charged it and once i let it charge it stopped working so then i reset the airpods and that still didn’t work and now i can’t reset them or connect them to my phone. Waste of a $100. One big scam
i have found out that if all the normal troubleshooting methods have not worked for you, (network reset on phone, factory reset, charging, cleaning, etc.) then check out the charging connectors inside your case mine was out of place, and shoved slightly further into the connectors hole most likely from pushing them in to hard, so yours is probably out of place and needs readjustment or is broken. all i needed was a tiny screwdriver and toothpick to get it back into place and after that both Airpods synched and are playing audio again. hope this helped someone out🤔😁
I can't connect or reset my AirPods Pro neither. When I try to reset there is only a green steady light that goes out after 10 seconds pressing the back button. That's all. Not white light, no amber light, nothing flashing.
There aren't any admins here to reply to you. Make a Genius Bar appointment at your nearest Apple Store and have them looked at.
I had the same problem. I got it working by cleaning the bottom tip of both pods.
I have the exact same problem as original post... any answers or anyone find a solution yet? My airpods are only 2 months old!
Resetting the network settings was the only thing that fixed my issue. Everything is working fine now. Thanks for the post!!
this worked for me! thanks so much!
jfk73 your solution worked after trying many options. thanks
Glad to hear that; it was frustrating as **** and I was about to order a replacement until this procedure worked
Im getting the same issue with my leftside airpoand im very disappointing with apple service providers in locations.
I was able to return mines to store... Apparently the store had multiple defective ones.. “ bad batch “
New issue: Mine no longer flash at all. I can ONLY get the solid white light while holding the button, it never flashes at all. So they won’t pair anymore. Anyone? Thoughts?
Please tell me you’ve found a solution to this? It’s very aggravating spending $159.99 on something I can’t even use
AirPods won’t Reset
