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i can't access hotmail from my mac but I know I am using the right password

I can't access my hotmail account on my Mac but I know it is the right password I am putting in, and if I go to the hotmail / outlook website I can log in there.

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.5)

Posted on Feb 2, 2018 1:07 PM

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Question marked as Best reply

Posted on Feb 3, 2018 7:22 AM

Hi there, janefromburntwood.


I see that you're unable to access email in your Hotmail account on your MacBook Pro. I'm happy to help.

If Mail on your Mac keeps asking for your password -- Follow the steps in this article.

If you can’t send or receive email on your Mac -- If the issue persists, follow the steps in this article.

If the issue remains, please answer the following questions:

  1. Which macOS is your MacBook Pro currently on?
  2. Are you receiving a request to verify your identity?
  3. Are you receiving any alerts? If so, what is/are the message(s)?


Let me know how that goes.


Take care!

1 reply
Question marked as Best reply

Feb 3, 2018 7:22 AM in response to janefromburntwood

Hi there, janefromburntwood.


I see that you're unable to access email in your Hotmail account on your MacBook Pro. I'm happy to help.

If Mail on your Mac keeps asking for your password -- Follow the steps in this article.

If you can’t send or receive email on your Mac -- If the issue persists, follow the steps in this article.

If the issue remains, please answer the following questions:

  1. Which macOS is your MacBook Pro currently on?
  2. Are you receiving a request to verify your identity?
  3. Are you receiving any alerts? If so, what is/are the message(s)?


Let me know how that goes.


Take care!

i can't access hotmail from my mac but I know I am using the right password

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