i can't access hotmail from my mac but I know I am using the right password

Hi there, janefromburntwood.

I see that you're unable to access email in your Hotmail account on your MacBook Pro. I'm happy to help.

If Mail on your Mac keeps asking for your password -- Follow the steps in this article.

If you can’t send or receive email on your Mac -- If the issue persists, follow the steps in this article.

If the issue remains, please answer the following questions:

1. Which macOS is your MacBook Pro currently on?
2. Are you receiving a request to verify your identity?
3. Are you receiving any alerts? If so, what is/are the message(s)?

Let me know how that goes.

Take care!