iphone x lock screen rotating to landscape and not being able to unlock

After updating my iPhone X to iOS 11.2.5 I have had problems with the orientation of the lock screen getting stuck sideways and being unable to unlock my phone because the passcode numbers are cut off and I can’t type my password in. This has happened several times and is really frustrating because my Face ID stopped working and I wasn’t able to type in my password. I tried turning on and off the phone but it was still stuck sideways. Has anyone else had this problem or is my phone just glitching?

Posted on Feb 4, 2018 9:50 PM

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hccvad

Level 1

4 points

Posted on Apr 16, 2018 8:53 PM

This happened to my iPhone X several times now, I think it since updating to iOS 11.3, and the only fix I can do is to press both the volume down and side power button at the same time, then the screen will prompt you with option to turn off the phone or cancel. I pressed cancel and the lock screen turns back to portrait mode.

Apple - please fix this bug and release a new update. This is getting annoying.

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17 replies

aivan61

Level 1

4 points

Apr 8, 2018 8:23 PM in response to Jareitan888

My phone has done the same thing I’ve been to the Apple Store and Manhattan several times they can’t figure it out they believe it’s some kind of glitch I got the phone swapped clean changed sent out the laundry and back and start all over two times with the horrible horrible Sprint telling them that I have a new phone over and over again and I’m trying to sell me on everything they could to get me out of my grand Fathered in the discount planplan still my phones x Updated and brand new still not working stuck in landscapeit in landscape After I look at the message in landscape and I go back to home screen it’s stuck and scape with no passcode or Face ID so my was $1080 phone that looks like something Incredible is worth about $ ***** 108.oo

May 14, 2018 8:33 PM in response to Gullak

I just got the iPhone X - 4 days and this is happening way too many times - it flips to landscape mode wheneve it feels like it and is unresponsive. Just now - I was unable to type my code in and Face ID doesn’t work in landscape - my phone disabled itself. I’m ready to take it back to the store for this much $$ - that shouldn’t be happening.

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iphone x lock screen rotating to landscape and not being able to unlock