Question: iPhone X and ImageCaptureCore error -9937 import error
Hi - I've been having this issue since upgrading to iPhone X last year. In a nutshell, all I am trying to do is use image capture to get the jpg/mov/png files from my phone to a local directory on my Mac so I can backup my files to the external HD. Photos app has no issues importing and happens within minutes however when I use image capture I get the following error popup
The operation couldn’t be completed. (com.apple.ImageCaptureCore error -9937.) (-9937).
An error occurred while importing. The item “IMG_0861” was not imported.
This seems to be happening on the mov files only, which I'm recording on the iPhone X as 4K at 30fps. The above file mentioned on the error message was 1.38GB. I've tried to reach out to phone support for Mac and iPhone as well as the genius bar and no one can tell me why it takes more than 24 hours of my phone being plugged into Mac and I still can't get all my videos out via image capture. I've tried importing one at a time for 1gb or more and I get thrown the above error. Its disappointing to see apple offering 4k recording but you cannot get the file imported.
thoughts on this?