Apple 4K TV Black Screen Audio Only in Netflix

I rebooted the Apple TV and it resolved the issue in the moment. I have changed the sleep option to never and will see if that corrects the fault-assuming it’s happening when going to sleep. I changed no cables and have an older plasma and older high quality hdmi(pre4k days). Not sure it’s equipment related.

Had the same problem. Restarted our tv and it worked perfectly fine.

Other discussions going on about this as well. They say having it not go to sleep helps (hasn't helped me), turning off screen saver (trying that now) and/or doing a full restore (connecting it to iTunes) helps. This only occurs for me on my Sony TV. I don't have the issue at all on my Samsung.

Like Helmet, I have now mapped a button my Harmony remote to reboot the AppleTV.

Same thing here. Black screen instead of any video. Started recently in the last two months. Netflix and direct tv now. Direct tv now is awful when this strikes.

Normally a reset of Apple TV does the trick. Super annoying. Probably my last Apple TV unless they clear this up soon.

This happened to me and totally ****** me off.

I fixed it by.

Unplug and turn off Tv and Apple TV (essential)

Reset Apple TV back to factory settings.

It will delete all apps. If you have iCloud they should reinstall automatically.

During the set up process on Apple TV it will reconfigure the tv and Apple TV to the best settings.

For me in Australia it reconfigured everything to work. After months of stuffing around this solved all problems. It seems to be an issue with Apple TV and your TV settings trying to work together.

I hope it works for you.

I seemed to have fixed the issue by switching my resolution to just 4K instead of 4K HDR. When I did a cable test the Apple TV said there was something wrong with my cable I may try to buy a better HDMI cable to see if I can use HDR then

"Resolved" is probably not what I would call it. Under Apple TV's Settings there is a System => "Restart." I must use that quite often, not just with Netflix. CBS ALL ACCESS is another App that constantly fails to launch.

A restart always corrects the issue. Once the system is off for a while, the issue returns, at least in my case.

So I brought my ATV back to Apple, the saw the same problem, and swapped out to a new ATV, works now totally fine.... I bet these are just buggy and not working more then they want to believe...

Same for me.

I have to reboot the ATV4K a few times a day because of this. Same thing with Prime Video, but Apple trailers and videos works fine.

I have tried every combo of hdr and resolution there is, and also tried switching hdmi cables (using very good ones latest standard).

Some discussions about this on the web say that disabling the ATV4K from going to sleep helps, but it hasn't for me.

I had mostly seen this about sony tv's, so am glad to see it isn't just limited to that brand.

I am using latest 11.3 OS. Have had this issue with beta and non-beta tv os.

Hopefully apple can fix this soon, it is bad that i mapped a button on my harmony remote to reboot the atv.

Same issue!! Finally I found a thread with people experiencing the same problem.

I recently bought the Sony A1 TV and the AppleTV 4k and have had so many problems with this. After it entering sleep mode it's always problems the day after with video not starting and black screen on Netflix etc. You need to do a fresh reboot of the AppleTV to get things in to normal. For me as a Sony TV owner I've experienced this problem for several months (November 2017). It seems Samsung owners has managed to get a fix.

I have this problem with several apps (from Sweden) and not only with Netflix. I've also received the same error problem as Helmet2279 with the HDCP problem. Just a reboot will make it work.

Are there any other high end Sony TV owners out there that has this problem fixed???

Thanks!

What TV model and mfg do you have?

I had to get a better HDMI cable. Once I did that it stopped.

Here's what I did:

I unplugged the HDMI cable from both my AppleTV and my TV. Then I restarted the AppleTV. This fixed the problem for me.

Same issue here.

Netflix menu and audio is there but the programme is just a black screen.

Netflix works on the same tv via the PS4.

I've tried changing hdmi cables.

The only thing that works is to reboot the ATV. It works until you put the box back to sleep, and the next day it's back to black.