Level 1

32 points

Apple 4K TV Black Screen Audio Only in Netflix

I have recently installed the 4K Apple TV. It was working fine until the latest update on January 23rd 2018.

Now Netflix videos play but the screen goes black. You can hear the audio and you can bring up the red control bar but the video is a black screen. I can navigate the menus just fine but as soon as I play any video it goes black. Itunes content works fine. I am not sure about other apps as I only use itunes and Netflix.

I have it connected to a 75" Samsung QLED 4K TV with a certified 4.4.4 SnapAV Binary HDMI 4K cable.

The latest update doesn't give you the option to pick a resolution or "match content"

I have 4 of the new 4K Apple TV's and I turned off automatic updates on the other ones and they are working fine.

Apple TV 4K, iOS 11.2.5

Posted on Feb 7, 2018 12:52 PM

Top-ranking reply

Helmet2279

Level 1

63 points

Posted on Feb 10, 2018 5:15 AM

Saw a message this morning when ATV wasn't outputting video in netflix saying my HDMI cable doesn't support HDCP, which obviously it does. Rebooted and everything went back to normal.

Somehow the ATV4K loses its ability to output HDCP content after some period of time. I'm sure a bug like that should be resolvable if acknowledged and worked on.

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83 replies

Ffogboy

Level 1

13 points

Sep 2, 2018 9:22 AM in response to daboneyard

Is anyone using TvOS 12 beta? Does it still do it in that? I have just bought this and want to know whether to just return it for a refund. This makes the product unusable.

Dec 23, 2018 2:29 PM in response to GregM1515

The reset doesn’t even work for me.... And it’s on a brand new 84” Sony...

Mar 22, 2018 1:19 PM in response to MarcusSkuL

Same problem here with my AppleTV 4K. Happens mostly in Netflix on my Sony 75" X900E. Just have to force a restart to fix it. Whyyyyy?

I upgraded from the 3rd gun AppleTV to the 4K thinking newer means better. I just have more problems now. LOL

Oooooh, Apple. What the heck is going on?

dopef1sh

Level 1

4 points

Mar 22, 2018 11:30 PM in response to FingerFlavor

It's so annoying that no one seems to recognice the problem when you talk to the Support. I'm also on my third AppleTV and obv the problem with a new console isn't a fix. Probably it has something to do with how the Sony processer communicates with the AppleTV.

I've also an ongoing support with Sony about this issue but as usually both Apple and Sony suggest that the problem lies on the other part

Apr 12, 2018 1:59 PM in response to MarcusSkuL

Same problem here. Apple TV, Netflix 4K, on a brand new LG OLED 65. Restart of Apple TV fixes the problem, but Netflix seems to have no resume feature for this reset. A nuisance trying to find the same program again. Are others really sure that this is Apple's problem? Netflix went off the cliff by introducing auto-play (while browsing) forcing me to mute the TV. 😠

May 30, 2018 12:02 PM in response to domtak

Hello all!

Had same problem with black screen.

Found solution!!! Is below.

In mu case it was black screen, with sound and actually apple tv was working just black screen.

Problem appeared after update of firmware on my android based tv.

Restart of tv and restart of apple tv was jot helping.

Changing of source display, and back to apple tv was also not helping.

Solution: enter tv settings. In my case point called: picture style, it was as personal setup after update of tv, and i just put standard, and black screen dissapeared.

Let me know if worked with you,

Hope my post will be helpful.

Jul 17, 2018 7:29 PM in response to TalonFlyer

Did not catch this. You are correct, it was a sleep issue. I have been so busy with work/life i haven’t gotten to watch much TV. Thanks for pointing it out. I would still rather use a little extra power than have to restart the darn thing every time i use it. Hopefully a real fix will be discovered.

Dec 22, 2018 11:28 AM in response to MarcusSkuL

It’s December 2018, and I’m still having the same issue. Sony TV, everything works fine, except YouTubeTV VIDEO and other streaming things. Apple movies play just fine... APPLE- Please send a patch to fix. Ur device is useless, and I just bought 6 of these for my house thinking Apple was the best solution for cutting the cord.... $1k+ wasted.

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Apple 4K TV Black Screen Audio Only in Netflix