Level 1

32 points

Apple 4K TV Black Screen Audio Only in Netflix

I have recently installed the 4K Apple TV. It was working fine until the latest update on January 23rd 2018.

Now Netflix videos play but the screen goes black. You can hear the audio and you can bring up the red control bar but the video is a black screen. I can navigate the menus just fine but as soon as I play any video it goes black. Itunes content works fine. I am not sure about other apps as I only use itunes and Netflix.

I have it connected to a 75" Samsung QLED 4K TV with a certified 4.4.4 SnapAV Binary HDMI 4K cable.

The latest update doesn't give you the option to pick a resolution or "match content"

I have 4 of the new 4K Apple TV's and I turned off automatic updates on the other ones and they are working fine.

Apple TV 4K, iOS 11.2.5

Posted on Feb 7, 2018 12:52 PM

Top-ranking reply

Helmet2279

Level 1

63 points

Posted on Feb 10, 2018 5:15 AM

Saw a message this morning when ATV wasn't outputting video in netflix saying my HDMI cable doesn't support HDCP, which obviously it does. Rebooted and everything went back to normal.

Somehow the ATV4K loses its ability to output HDCP content after some period of time. I'm sure a bug like that should be resolvable if acknowledged and worked on.

View in context

83 replies

Mar 23, 2018 1:14 AM in response to MarcusSkuL

I’m having the same issue. No video but audio works. I’m running a Sony x800D. I’ve tried everything including factory reset and swapping HDMI cables. No fix so far

Mar 31, 2018 10:36 AM in response to MarcusSkuL

11.3, it was fine for a couple months and until a week ago, this started happened. If I let it play long enough it will say something about hdcp on the screen. Please help!

May 19, 2018 8:36 PM in response to MarcusSkuL

I still have this problem in May.

**** it

Why still not fix it?

May 19, 2018 8:44 PM in response to MarcusSkuL

I want to refund but they reject it. They say it was not their matter.

**** you apple

Xsistor

Level 1

4 points

May 21, 2018 5:34 PM in response to dopef1sh

I have an A1e as well i am running an Audioquest Cinnamon and currently having the same issue. Did you ever get it resolved i am about to return the apple tv and go back to the 1080p one

Xsistor

Level 1

4 points

May 22, 2018 4:25 AM in response to pduncan1963

Thanks for the help i will try that, i was tempted to just return the apple tv and wait for a fix. I was bypassing my receiver since its not a 4k receiver.

scirica

Level 1

4 points

May 22, 2018 12:04 PM in response to pdLLuALUocjNaS8

Not the same issue.

May 22, 2018 12:15 PM in response to scirica

If your talking about the Black Screen Audio only problem, that is exactly the same issue. I was having the issue, I came with a solution (for me), the issue is gone. How's that not the same issue?

scirica

Level 1

4 points

May 22, 2018 5:31 PM in response to pduncan1963

Our issue in this thread is no video at all with Netflix. The post you referred to was intermittent. Similar, but different. Not motion related.

AWDO

Level 1

4 points

May 23, 2018 1:50 PM in response to wilson292

Jun 14, 2018 4:29 AM in response to marshall fromhuntsville

I'm using the HDMI cable recommended by Apple.

freakapp

Level 1

8 points

Jun 15, 2018 10:50 PM in response to ayeitsjeff

Running latest beta and problem still persists. TV OS 11.4.3

Jonfinpa

Level 1

4 points

Jul 2, 2018 2:01 AM in response to Caseypurcell

I have also diitched my Apple tv’s both of them, Apple products are no longer what they useed to be, and the company is not either

lesliek

Level 1

4 points

Jul 13, 2018 5:52 PM in response to MarcusSkuL

Same problem, Samsung TV, Hulu. Resetting everything did not help. Annoying.

Jonfinpa

Level 1

4 points

Jul 17, 2018 3:26 AM in response to ayeitsjeff

Nope, seems to be every upgrade makes the device run slower and seems to benefit the company more then myself, I replaced it with a stand alone unit running on android os

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Apple 4K TV Black Screen Audio Only in Netflix