Apple 4K TV Black Screen Audio Only in Netflix

same issue here but with nextflix. audio and subtitles are working but no video. youtube is working fine with video quality so. this is so frustrating. i litterally got this piece of **** 3 days ago. it was working fine till today! im running a high quality hdmi on a hisense 4k

Great that you found a solution but that shouldn't be necessary....! It means that the Marantz doesn't loose the connection between the Apple TV as it seems to do now with the Sony A1. If I'm not interested of buying any additional surround system I'm paying a lot of money to just get my Apple TV to work as it actually should 😁...

In Europe Sony still haven't released tge Dolby Vision update for the A1 which also ***** by the way *haha...

I agree - what a fantastic TV and picture.

Have you heard anything else or have other good information about this problem that you could share? All the best

Thanks Alex

I'm on my third Apple TV and still having this problem with the Sony A1 TV. When I set it up - the only change I make except making the Apple TV config the video settings is to change the cable to 4:2:2 from 4:2:0. Since I use a high speed cable it should work. Of course I let the Apple TV check first and "calibrate" with the new cable setting and the picture is clear and nice so I suppose it should work....

Man this *****.. 4000 EUR TV and the best Apple Tv on the market and it feels like an old PC computer from the 90s....LOL

Hi all, having the same problem with my brand new Sony KD9005 TV and Apple tv 4k bought the same day, all new hdmi cables, high bandwith enabled on both ends and working fine, BUT. When i leave my apple tv(as it turns itself off) i come back finding it eather still on after quite some time or in best case off as it is supposed to... i have set it to turn itself off after 30 mins of inactivity, but this almost never happens. but those few times the apple tv turns itself off as it is supposed to, i enter eather GET(norwegian tv app) or netflix og amazon prime, and video doesnt come on, only audio with subtitles or just subtitles...

I'm abviously seing a trend going on here between Sony tv's and apple tv... seems to me they have come up with two updates since these problems started coming up and samsung and other tv brands have a fix, but not sonys... why? i am about to sell my apple tv and use my built in netflix app on my sony tv and... chromecast is just better 🙂 good luck guys!

I have non 4k tv and I have the same proble with my Apple 4K with my infocus hd tv.

The moment I click into a tv show or movie, Netflix red loading circle will spin then followed by Apple‘s grey loading circle. Top left corner will display rating and viewer discretionary info, sound would come on but with a black screen. Please help!

I have this problem too after the Apple TV 4K update. It's connected to B&O Horizon. Upgraded from a pervious generation Apple TV which worked fine for the last year. Disappointed Apple haven't come up with a fix as it's 3months now.

Same problem with a Sony Bravia x850E and netflix. Tried several cables and messed with the settings 20 different ways from ****. Basically my 4k Apple TV *****. I am getting sick of products getting crappier. My Roku stick works better and it was $39

My AppleTV 4K does not go completely black in Netflix, but it does constantly appear to drop frames resulting in a brief but extremely annoying black screen. A lot. Dozens of times per hour.

I'm using the latest full release of Apple TV software on a Sony XBR 65 A1E OLED TV, with recently purchased, quality HDMI cables, relayed through a Denon AVR-X4300H 4K receiver with Dolby Atmos support.

The TV is running the latest Sony firmware that supports Dolby Vision and other HDR codecs. The Apple TV has frame matching and HDR turned on

Killing and restarting the Netflix app on the Apple TV does not improve the situation.

Restarting the Apple TV, unplugging HDMI and plugging it back in does not help.

Connecting the Apple TV directly to the TV 4K HDMI input does not help.

Power cycling the TV does not help.

Basically I've tried everything mentioned in all of these forums, to no avail.

The much-reviled Amazon Prime app does not exhibit this occasional dropped frame problem; only the Netflix app does this. 4K iTunes movies work fine. This all argues (I think pretty convincingly) that the Netflix app is the source of the problem.

I’ve been getting this as a week now. Apple TV 4K with Yamaha receiver and LG OLED. Replaced all the cables. Everything’s firmware is up to date. My wife refuses to use the Apple TV now. We need a fix.

Was the update for the appletv software or the Netflix app?

I bought an Apple4kTV in Sept 2018 and constantly having the black screen since I bought it. I spend more time trying to resolve the “Problem” than I get to actually watch it. I have tried all so-called solutions with no luck. I have also paused a show for 2 minutes then resumed it only to get the black screen again, then spent over an hour switching box off, tv off numerous times before it decides to work. SO FRUSTRATING.

Well this thread, while informative, is disheartening as well. I have a brand new Sony XBR 65X900F TV that has experienced the same issue. I will try the restart option people have mentioned but what a pain. Really stinks Apple doesn't seem to be even acknowledge it. My Apple TV worked just fine for a year on my Samsung Plasma bought in early 2014. It wasn't 4K though.

Well.... What is wrong with Apple these days? Hello Mr. Jobs - please send someone a kick in the a** - PLEASE.

Short of taking my AppleTV4K out in the road and running over it multiple times, there seems to be nothing to fix this issue.

Netflix will play but without video while the banners, menu etc. are showing and audio is there. Amazon Prime gives me the HDMI HDCP error.... This was working until a recent upgrade. And how interesting is it that anything I bought on iTunes plays just fine?

I have a new Anthem AVM60, new LG OLED 65, ALL NEW 4K HDMI CABLES.

I've tried everything in this thread, reinstalled apps, stood on my head.... Without a single piece of info from Apple, I'm just going to have to say that they have lost all engineering excellence. I am sorely disappointed.

Please respond if you have a solution.

Thanks, Players1xx - I'll give it a try and let ya know.

I'm also going to check the Netflix and Amazon forums - the Apple update may now require that other apps "catch up" to their recent changes.

I think if you have a product offering - like ATV4K - it should be your responsibility to ensure all the pieces are well integrated and functioning properly.

It’s a Samsung The Frame TV.

Its really sad how Apple wont fix this issue. Its been months with this software bug. I spoke with Netflix and seems like its not their problem.