I have several programs that crash when I attempt to import a file under High Sierra. All indicate a runtime error of some sort. Is this a High Sierra bug that needs fixed? Anyone else with this problem?
MacBook Pro with Retina display, macOS High Sierra (10.13.3)
Hi,
Check the startup disk for errors .. macOS Recovery
Startup your Mac while holding down the Command + R keys.
From there you should be able to access the built in utilities to verify and repair the disk if necessary using macOS Recovery.
EtreCheck version: 3.4.6 (460)
Report generated 2018-02-08 07:39:24
Download EtreCheck from https://etrecheck.com
Runtime: 4:36
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Apps are crashing
Description:
apps are crashing when trying to import data from previous versions
Hardware Information:ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 3.1 GHz Intel Core i7 (i7-5557U) CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1867 MHz ok
BANK 1/DIMM0
8 GB DDR3 1867 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 178
iCloud Quota: 125.29 GB available
iCloud Status: One pending file
Video Information:ⓘ
Intel Iris Graphics 6100 - VRAM: 1536 MB
Color LCD 2560 x 1600
Disk Information:ⓘ
APPLE SSD SM1024G disk0: (1 TB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 1.00 TB
USB Information:ⓘ
USB30Bus
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (559.84 GB free)
Physical disk: disk0s2 1.00 TB (559.84 GB free)
(disk1s2) <not mounted> [Preboot]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s3) <not mounted> [Recovery]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s4) /private/var/vm [VM]: 1.00 TB
Physical disk: disk0s2 1.00 TB
System Software:ⓘ
macOS High Sierra 10.13.3 (17D47) - Time since boot: about one day
Configuration files:ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper:ⓘ
Mac App Store and identified developers
Possible adware:ⓘ
Adware: /Library/LaunchAgents/com.mediageer.helper.update.plist
Adware: /Library/LaunchDaemons/com.MyUpdater.agent.plist
Unknown file: ~/Library/Safari/Extensions/KasperskyURLAdvisor.safariextz
Unknown file: ~/Library/Safari/Extensions/KasperskyVirtualKeyboard.safariextz
4 possible adware files found. [Remove/Report]
Clean up:ⓘ
/Library/LaunchDaemons/com.MyUpdater.agent.plist
/Applications/MyUpdater/MyUpdater -guid 44795790433542236 -source nwt-1641
Executable not found!
~/Library/LaunchAgents/com.leapfrog.connect.monitor.plist
~/Library/Application Support/LeapFrogConnect/LeapFrogMonitor.app/Contents/MacOS/LeapFrogMonitor
Executable not found!
~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
/usr/bin/open -F -g -n ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled
Executable not found!
3 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9) [Lookup]
[loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9) [Lookup]
[loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9) [Lookup]
[loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9) [Lookup]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Lookup]
[not loaded] com.kaspersky.kext.klif (3.3.0d1) [Lookup]
[not loaded] com.kaspersky.nke (2.1.0) [Lookup]
[not loaded] com.leapfrog.codeless.kext (2.0) [Lookup]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Lookup]
Startup Items:ⓘ
tomcat: Path: /Library/StartupItems/tomcat
Firebird: Path: /Library/StartupItems/Firebird
Startup items no longer function in OS X Yosemite or later
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 158 Apple tasks
[running] 124 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 36 Apple tasks
[loaded] 173 Apple tasks
[running] 122 Apple tasks
Launch Agents:ⓘ
[loaded] com.coupons.coupond.plist (? 86d01486 f5830c0b - installed 2015-01-14) [Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d 1fe94c58 - installed 2016-03-15) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[failed] com.mediageer.helper.update.plist (? ? ? - installed 2016-10-14) Adware! [Remove/Report]
/Library/Application Support/mediageer/mediageer.app/Contents/MacOS/installer
[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-29) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 24310d3e be93c7fb - installed 2016-11-30) [Lookup]
Launch Daemons:ⓘ
[failed] com.MyUpdater.agent.plist (? 5b022054 0 - installed 2016-10-14) Adware! [Remove/Report]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) [Lookup]
[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-01-19)
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-29) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-01-17) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-09-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 c9a07ca9 - installed 2013-10-15) [Lookup]
[running] com.amazon.music.plist (? 7c73c27a a844d76e - installed 2017-07-30) [Lookup]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-05-23) [Lookup]
[loaded] com.divx.agent.postinstall.plist (? e4878fa f8208157 - installed 2011-12-20) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2017-11-12)
[running] com.hp.devicemonitor.plist (HP Inc. - installed 2018-02-07) [Lookup]
[failed] com.leapfrog.connect.monitor.plist (? 3806ffc0 0 - installed 2014-12-03) [Lookup] - ~/Library/Application Support/LeapFrogConnect/LeapFrogMonitor.app/Contents/MacOS/LeapFrogMonitor: Executable not found!
[failed] com.macpaw.CleanMyMac3.Scheduler.plist (? 548b9de8 0 - installed 2016-03-15) [Lookup] - ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app: Executable not found!
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 5fe0fad6 acf28c1c - installed 2012-05-16) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
SpeechSynthesisServer Application
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Dropbox Application
(/Applications/Dropbox.app)
HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-25)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
OneDrive Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2018-02-06)
(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)
Internet Plug-ins:ⓘ
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
OVSHelper: 1.1 (installed 2011-12-14) [Lookup]
Unity Web Player: UnityPlayer version 5.3.6f1 (installed 2016-07-14) [Lookup]
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-11-27) [Lookup]
NP_2020Player_WEB: 5.0.**.0 (installed 2011-08-02) [Lookup]
AdobePDFViewerNPAPI: 11.0.04 (installed 2016-03-15) [Lookup]
DivXBrowserPlugin: 2.2 (installed 2011-12-14) [Lookup]
Silverlight: 5.1.50428.0 (installed 2016-09-05) [Lookup]
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-02-01)
Flash Player: 28.0.0.161 (installed 2018-02-06) [Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
NP_2020Player_IKEA: 5.0.7.0 (installed 2011-04-02) [Lookup]
AdobePDFViewer: 11.0.04 (installed 2016-03-15) [Lookup]
SharePointBrowserPlugin: 14.2.2 (installed 2012-05-16) [Lookup]
CouponPrinter-FireFox_v2: 5.0.7 (installed 2015-01-14) [Lookup]
PepperFlashPlayer: 28.0.0.161 (installed 2018-02-07) [Lookup]
JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2016-11-30) Check version
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2014-04-01) [Lookup]
WebEx64: 1.0 (installed 2014-12-25) [Lookup]
Safari Extensions:ⓘ
[not loaded] Search Tech - Search Tech (installed 2016-10-14)
[not loaded] KasperskyURLAdvisor
[disabled] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2013-04-16)
[not loaded] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2016-03-18)
[not loaded] KasperskyVirtualKeyboard
[disabled] DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (installed 2011-12-20)
3rd Party Preference Panes:ⓘ
DivX (installed 2011-12-14) [Lookup]
Flash Player (installed 2018-02-01) [Lookup]
Flip4Mac WMV (installed 2013-03-29) [Lookup]
Java (installed 2016-11-30) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB Disk used: 440.51 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 47
Oldest backup: 9/16/16, 7:37 AM
Last backup: 1/29/18, 2:34 PM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 440.51 GB X 3)
Top Processes by CPU:ⓘ
2% WindowServer
2% HP Device Monitor
1% kernel_task
1% launchservicesd
1% com.apple.WebKit.WebContent
Top Processes by Memory:ⓘ
1.23 GB kernel_task
676 MB softwareupdated
430 MB com.apple.WebKit.WebContent
334 MB com.apple.WebKit.WebContent
288 MB mds_stores
Top Processes by Network Use:ⓘ
Input Output Process name
11 MB 2 MB mDNSResponder
7 MB 269 KB netbiosd
3 MB 759 KB com.apple.WebKit.Networking
7 KB 11 KB apsd
11 KB 3 KB OneDrive
Top Processes by Energy Use:ⓘ
2.48 HP Device Monitor
2.08 WindowServer
0.54 launchservicesd
0.48 EEventManager
Virtual Memory Information:ⓘ
8.09 GB Available RAM
2.04 GB Free RAM
7.91 GB Used RAM
6.05 GB Cached files
0 B Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2018-01-10)
Adobe Pepper Flash Player: (installed 2018-01-10)
Microsoft Office 2016 for Mac: (installed 2018-01-29)
OneDrive: 17.3.7294 (installed 2018-02-06)
Adobe Flash Player: (installed 2018-02-06)
Adobe Pepper Flash Player: (installed 2018-02-07)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2018-02-07 09:22:04 Tier2Submit2017.app Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSURL fp_scopeDescription]: unrecognized selector sent to instance 0x836d1850'
2018-02-07 09:19:29 Last shutdown cause: 3 - Hard shutdown
That Mac has been affected by adware—a scam that generates revenue simply by using your Mac. You don't get the income. In return you get a Mac that won't work.
Adware doesn't get installed on its own. To learn how to recognize adware that you don't install it to begin with, please read How to install adware. It's getting a bit dated but the principles remain the same: don't install junk. I have yet to encounter a single example of adware that doesn't do exactly what it says it's going to do.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Do that.
Get rid of "Kaspersky" and don't install "cleaning" products. Those things are scams too.
Several suggestions: If the crash report appears on a "Send to Apple" window, you can copy the text of the report and paste it in a reply to this discussion. Otherwise, you can launch the Console app (it's in your Mac's Utilities folder) and find crash reports in its Sidebar. Or, you can download and run EtreCheck which generates a summary of your system including crash reports: https://etrecheck.com/
The effects of using "cleaning" scams generally require erasing the affected Mac and restoring its content from unaffected sources. There are a number of steps to take before resorting to that solution, but that is what I do with any Mac that has been so affected.
Back up the Mac and post an updated Etrecheck report to confirm the absence of dubious files. The next step would be to reinstall macOS. If that doesn't work you will need to erase it, so be sure your backups (plural) are intact. Just one backup isn't sufficient for my requirements.
> I have several programs that crash when I attempt to import a file under High Sierra.
This crash is due to a problem with iCloud Drive and High Sierra. The crash log always reports the crash on the 'com.apple.NSXPCConnection.m-user.com.apple.bird' thread with a reason of "-[NSURL fp_scopeDescription]: unrecognized selector..."
This has been reported to Apple via their Bug Reporter and I have also opened a Developer Technical Support incident for this.
Currently the only known solution is to turn off iCloud Drive and then turn it back on. Understandably, this can be an arduous task if you have a lot of files stored on the iCloud Drive. Steps to fix this problem have been posted here...
http://www.leisterpro.com/doc/v12/questions/answers/macosbug.php
I hope that Apple soon releases a fix for this problem. While it does not affect many people -- it is quite the imposition for the ones who have been affected.
Which programs are crashing for you?
If they generate a crash report, post the contents of a representative one.
How do I post the crash report?
Did those things and restarted the machine. Problem still exists.
Problems with programs crashing
