iforgot.apple.com isn't letting me reset my security questions, it is only prompting me to reset my password (which i don't need to do).

Question

iforgot.apple.com isn't letting me reset my security questions, it is only prompting me to reset my password (which i don't need to do).

I recently got a new iphone 8+ and when i went to purchase a song from itunes, it prompted me not only for my password, but for my security questions, which i forget.

when i go into iforgot.apple.com i keep getting prompted to reset my password/recover my account. All i need is to change my questions.

Why am i able to 'manage' every other aspect of my Apple ID (name, address, billing info, password) at the website, BUT NOT THE STUPID SECURITY QUESTIONS????

Posted on Feb 9, 2018 8:56 AM

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Answer 1

Eric Root

Level 10

685,251 points

Feb 9, 2018 9:01 AM in response to anthonyfrombayville

If you change your password, will it allow you to reset the security questions?

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Or fill out and submit this form.

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iforgot.apple.com isn't letting me reset my security questions, it is only prompting me to reset my password (which i don't need to do).

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