Apparent payment issue with a previous purchase

Question

Apparent payment issue with a previous purchase

I can’t download apps due to an issue with a previous purchase. It tells me to update my payment information then when I do it says my Payment was declined ( despite money being in acct) this has happened several times over the past few months and everytime it does my act gets $1 deducted, it’s not a huge amount however it adds up over 12 mths ( it’s taken 3x $1 lots today ) and if this is happening to more than just me imagine the $$$$ Apple is making. Anyone have any suggestions on how I can fix this issue

Posted on Feb 9, 2018 9:07 PM

Reply

Answer 1

Best reply

gail from maine

Level 9

52,581 points

Feb 9, 2018 9:11 PM in response to Focusfitness75

The $1 you see on your account is a debit hold, and it should fall off after a day or two. You bank account or credit card should not be debited at all. Are you certain that there is an actual charge against your account?

Cheers,

GB

Reply

Answer 2

Feb 9, 2018 9:24 PM in response to gail from maine

There seems to be a lot of them on my statement however I will go back over it and see if they’ve been released as such. I am unsure what the issue with my card it’s the one that’s always been used it seems iTunes just doesn’t like it now lol

Reply

Answer 3

Feb 9, 2018 9:26 PM in response to Focusfitness75

OK. Also, if the issue is persistent, I would recommend that you contact iTunes Support to see if they can determine what is causing it: iTunes Support WorldWide

Cheers,

GB

Reply

Apparent payment issue with a previous purchase

Similar questions