Home app on iPhone shows HomePod accessory as "No Response", can't change settings

UPDATE: HUBS/REMOTE ACCESS FIXED!

Hi, I have some great news that hopefully fixes people's similar HomeKit frustrations to my own. I contacted apple support today just for the **** of it, and I escalated to a senior advisor. He suggested I try something, which I did not think of at all and did not even know could affect HomeKit, but whatever. He had me go to Settings, Messages, Blocked and see if any of my email addresses were being blocked. Wouldn't you know it, all my email addresses were blocked, and I have no idea why because I would never do that and I did not do that, but whatever. I removed them from that blocked list and suddenly my hubs (Apple TV 4K and HomePod) reconnected and everything is working perfectly now for the last couple of hours. I'm stoked, finally. I'll keep an eye on all this and fingers crossed stays fixed. Good luck, let me know if that works or not for you.

Thank you! This helped me with a fix for my Philips Hue lights not cooperating with my HomePod but it worked for all of my other Apple devices. I removed both Apple TVs from HomeKit in their iCloud settings, and this allowed the HomePod to take charge again. Adding the Apple TVs back to HomeKit took priority over the HomePod and reintroduced the problem. For now, I will remove the Apple TVs from HomeKit and allow the HomePod to be the single hub of the home until Apple fixes this.

Thank you for your solution post!

See Guest accounts and wireless isolation in case anything in there resonates.

tt2

Can you tell if everything is on the same IP range and subnet? I'm not familiar with Apple's wireless hardware but a guest network could cause issues.

tt2

Same here. I unplugged and plugged back in but haven’t tried anything else. Was going to try factory reset but if it’s a persistent issue across multiple people, I doubt that would work. Probably needs an Apple fix.

Thanks for that. I also have multiple Apple TVs showing as home hubs. I wonder if the Apple TVs can or should be disabled as home hubs so that only the HomePod is the hub? Maybe they interfere with each other?

Hi, is your HomePod and HomeKit still working fine after you resolved the issue? I ask because I have the exact situation still ongoing and am at a loss what to do next. Apple support has no solution for me either and it's been 7 weeks now with this issue persisting. I've tried what you have done, and I just tried again, but still no go.

Hi, I should have mentioned that I have an AirPort Time Capsule (latest model) as my main router and AirPort Extreme (latest model) extending my network. I tried looking for anything related to what you mentioned, but could not find anything in the AirPorts’ settings. I appreciate the help.

Thanks, but I know. I’ve only ever had one Apple ID. I only created this new Apple ID to test a theory that my issue has something to do with either my Apple ID or iCloud account and after setting up the HomePod with this new Apple ID, the HomePod worked perfectly as it should be working. Something is wrong with my account and it’s nothing I can fix on my end. I’ve signed in and out of iCloud countless times on all my devices and have even restored the HomePod and Apple TV 4K several times. I’ve removed my “home” several times, and i have many HomeKit devices too. Not exactly fun. I really like the HomePod, but I’m starting to regret getting it at this point. My home was working just fine for the past 4 years and now it’s haywire. Only thing I have not tried is restoring my phone, but I should not have to do that.

I think posting on here fixed it (ha ha!). Now working normal. I have a feeling it’ll be back though.

I have the same issue, except that the message is “Unavailable”. I reset the HomePod to no avail.

I’m not sure where to find that information on airport utility. I don’t have a guest network, just my 5GHz and 2.4GHz network, but I’ve never had any problems with HomeKit on that setup before.

Yeah. We’ll see, but it has been over 2 months now, and it’s just frustrating. Thanks anyway.

I had the same issue this morning, after waking up to a message on my iPhone that for some unexplained reason I had to change my iCloud password on all my devices, including multiple times on each device just to increase the pain - in other words Apple ID ****.

I reset the password on my two iPhones, an iPad and a Mac mini. In Home, one of my two HomePods remained connected, but the other showed "No Response" in Home like yours.

I only managed to get it connected again, by deleting the accessory from the Home app, resetting the HomePod (five second finger hold on the top after cycling the power) and adding it back to Home again.

I was surprised that I wasn't asked to reset the Apple ID password of the HomePod which had remained connected to Home - perhaps that happened automatically when resetting the password on the phone.