Home app on iPhone shows HomePod accessory as "No Response", can't change settings

Thanks, but I’ve already removed and re-added my HomePod at least 8 times. I’m pretty sure I have some issue with iCloud Keychain, iCloud or my Apple ID itself, because I’ve gotten it to work 100% perfect with a new Apple ID I created just to tat that theory.

From Set up and use HomePod - Apple Support.

On the iOS device that you use to set up HomePod, make sure that you signed in to iCloud with your Apple ID and turned on iCloud Keychain. You also need to have two-factor authentication set up for your Apple ID.

Someone else has noted that if you normally use separate IDs for iCloud and iTunes then the requirements for iCloud Keychain and two-factor authentication have to be met by both accounts.

tt2

Not sure whether folks are still having this problem but thought I'd add my experience in case it benefits others. I have several HomeKit devices in addition to a HomePod. The other devices often show up as unresponsive in the Home app. Turning wifi off and on on my iPhone can sometimes solve the problem. Not always, but something to try. I suspect the problem is wifi-based, rather than iCloud-based.

I have not tried that yet, but will give it a go later. I’m pretty sure it has something to do with either iCloud, Apple ID or iCloud Keychain though. Currently working with allle the last 2 months to find a resolution.

I was doing a little more experimentation last night with my devices and I came across something interesting. I’d like for you to pass along to the engineering team please. First, I borrowed my mom’s iPhone 7 Plus on iOS 11.3 and created a Home for her on my wifi at my house. I removed the HomePod from my primary Apple ID and set it up using my mom’s iPhone 7 Plus then invited my own Apple ID as a guest to her home and the HomePod was working perfectly as it should on both wifi and. LTE. I was able to alter the settings, press play pause and have remote functionality on LTE. I wanted to test some other theories and rule out as many scenarios as possible. So I removed the HomePod from her account. I signed out of my iCloud on my iPhone X and signed back in my iPhone using my “dummy Apple ID” and created a new Home using that Apple ID, then added my mom’s iPhone 7 Plus and again everything was working perfectly fine on both iPhones and both wifi and LTE. I also made a new family iCloud sharing account using the Apple ID and invited my mom’s iPhone 7 Plus, and still everything was working perfectly, so I think it’s safe to assume that it is not related to family sharing or any of the devices themselves, as I was able to clearly operate everything using different Apple ID’s. I tried one last thing where I signed back into my regular Apple ID, recreated my Home and set up the HomePod on my “good” Apple ID. Back to square one, the HomePod is No Response and Hubs Disconnected. I decided to add my mom’s Apple ID as a guest, and this is where it got very strange and interesting. I was still not able to alter the HomePod’s settings, press play/pause or set alarms in the Home app under the HomePod’s settings, but my mom’s iPhone 7 Plus WAS able to do all that and even was able to have remote functionality on LTE for the HomePod and my other HomeKit devices. On her Home app, my Home as a guest, everything was working perfectly and looked fine. Hubs showed as connected and she was able to alter the HomePod’s settings, press play/pause, set alarms, etc. I tried adding my brother back as a guest to my home, but he was having my same issue, so after seeing this, I disbanded my iCloud family sharing account and re-added him as a guest to my Home and viola he was also able to now control my HomePod and HomeKit devices on wifi and LTE. Something is clearly very strange with my account, specifically.

I guess all you can do at this stage is to pass the observation back to Apple Support and see what they can come up with. 😟

tt2