4G LTE cannot work on iPhone in Timor Leste

Hello, I live in Dili, Timor Leste. Currently, all mobile operators here already lauched 4G LTE service, but unfortunately all iPhone users here can not enjoy such service because it can not work on iphone, with all operator’s simcard. There are 3 mobile operators here, all experience the same problem, and getting a lot of complaints from their customers who use iPhone. On the other hand, Android users can use 4G services well, no problem at all. So, so how envious we are to them :(. Hope apple team can solve this problem soon. Thanks.

iOS 11.2.5

Posted on Feb 11, 2018 5:02 PM

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Posted on Feb 11, 2018 5:21 PM

Where did the phone come from? Not all iPhones support all LTE bands. Check the model number against this list: http://www.apple.com/iphone/LTE/


Note also that a carrier data update may be required to support LTE, and your carriers may not have release one for iphones yet.

4 replies

Feb 12, 2018 7:44 AM in response to ahsan1910

ahsan1910 wrote:


All carriers here are using band of 1800MHz. Does Apple need to have request from carriers here for unlocking the LTE services on iphone?

The carrier may have to install a carrier settings update on the phone to enable LTE. Apple's carrier support department should be able to give the carrier instructions on how to do this if they don't know how, but most carriers should already know.

Feb 11, 2018 5:29 PM in response to ahsan1910

Other than the one carrier in Indonesia, Smartfren, I do not see an Apple supported carrier for your location. That could be the reason that you are seeing this error. As Lawrence said, it could have to do with a carrier file, which is what tells the iPhone what settings to use. And not knowing what LTE bands the carriers use, that can also lead to users having the wrong version of the iPhone to use. iPhones are regional, and as stated, do not support all LTE bands. Your carriers may need to make contact with Apple to see about becoming a supported carrier.

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4G LTE cannot work on iPhone in Timor Leste

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