Slow macbook

Question

Level 1

8 points

Slow macbook

My macbook (late 2011) is very slow. Two years ago the Macbook every time shut down by itself. Extra memory 4GB was added and the battery has been replaced. And it was upgraded from i5 tot i7.

Since 6 months the speed became slower by the day.

These are the specifications.

Hardwareoverzicht:

Modelnaam: MacBook Pro

Modelaanduiding: MacBookPro8,2

Processornaam: Intel Core i7

Processorsnelheid: 2,2 GHz

Aantal processors: 1

Totale aantal cores: 4

L2-cache (per core): 256 KB

L3-cache: 6 MB

Geheugen: 8 GB

Opstart-ROM-versie: MBP81.004D.B00

SMC-versie (systeem): 1.69f4

Serienummer (systeem): XXXXX

Hardware-UUID: XXXXXX

Sudden Motion Sensor:

Status: Ingeschakeld

I have run Etrecheck, here is the report. Could someone tell me what the problem is? And, even better, how to solve it? Thanks!

EtreCheck version: 3.4.7 (461)

Report generated 2018-02-12 20:40:09

Download EtreCheck fromhttps://etrecheck.com

Runtime: 14:27

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem:Computer is too slow

Hardware Information: ⓘ

MacBook Pro (15-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,2

1 2,2 GHz Intel Core i7 (i7-2675QM) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 408

iCloud Quota: 4.69 GB available

Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6750M - VRAM: 512 MB

Color LCD 1440 x 900

Disk Information: ⓘ

ST9500325ASG disk0: (500,11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) /private/var/tmp/MPJYJR9S [EFI]: 210 MB (182 MB free)

(disk0s2) <not mounted> [CoreStorage Container]: 499.11 GB

Recovery HD (disk0s3 - HFS+) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898 ()

USB Information: ⓘ

USB20Bus

Apple Inc. Built-in iSight

hub_device

Generic Mass Storage

Flash Disk disk2: (8,05 GB)

MARGARET (disk2s1 - MS-DOS FAT32) <not mounted> : 8.05 GB

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.74 GB (290.17 GB free)

Physical disk: disk0s2 499.11 GB Online

System Software: ⓘ

macOS High Sierra 10.13.3 (17D47) - Time since boot: about one day

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.8.1 - SDK 10.9) [Lookup]

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.1.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.1.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.1.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.1.18) [Lookup]

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded]160 Apple tasks

[running]121 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded]176 Apple tasks

[running]117 Apple tasks

Launch Agents: ⓘ

[loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-31) [Lookup]

[loaded]com.citrix.AuthManager_Mac.plist (? b095ca60 9db56088 - installed 2018-01-27) [Lookup]

[running]com.citrix.ReceiverHelper.plist (? bbfad3f1 c282346c - installed 2018-01-27) [Lookup]

[running]com.citrix.ServiceRecords.plist (? 8e6543d 3d69aba9 - installed 2018-01-27) [Lookup]

[loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-02-05) [Lookup]

[loaded]com.oracle.java.Java-Updater.plist (? 65a84c6e 72ac4dde - installed 2017-11-22) [Lookup]

[not loaded] net.culater.SIMBL.Agent.plist (? 850e6250 e66ff2a9 - installed 2017-07-16) [Lookup]

Launch Daemons: ⓘ

[loaded]com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-27) [Lookup]

[running]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-31) [Lookup]

[loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02) [Lookup]

[loaded]com.citrix.ctxusbd.plist (? 44dc9c9f f5698c0d - installed 2018-01-11) [Lookup]

[loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-02-05) [Lookup]

[loaded]com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-09-28) [Lookup]

[loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-01-17) [Lookup]

[loaded]com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-03-28) [Lookup]

User Launch Agents: ⓘ

[loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-05) [Lookup]

[loaded]com.bittorrent.BitTorrent.plist (BitTorrent, Inc - installed 2017-09-03) [Lookup]

[loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running]com.spotify.webhelper.plist (Spotify - installed 2018-02-08) [Lookup]

User Login Items: ⓘ

Android File Transfer Agent Programma

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-27) [Lookup]

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2018-02-05)

Flash Player: 28.0.0.161 (installed 2018-02-06) [Lookup]

CitrixICAClientPlugIn: 12.8.1 (installed 2018-01-27) [Lookup]

PepperFlashPlayer: 28.0.0.161 (installed 2018-02-06) [Lookup]

SharePointBrowserPlugin: 14.1.0 (installed 2016-12-28) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-04-14) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-22) Check version

Safari Extensions: ⓘ

[enabled]Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-10-12)

[enabled]Custom Quest - Alex Gheorghe - http://www.customquestweb.com (installed 2017-11-25)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2018-02-02) [Lookup]

Java (installed 2017-11-22) [Lookup]

MusicManager (installed 2015-11-18) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.74 GB Disk used: 208.57 GB

Destinations:

Data [Network]

Total size: 997.71 GB

Total number of backups: 67

Oldest backup: 11-12-16 12:16

Last backup: 12-02-18 18:49

Size of backup disk: Adequate

Backup size 997.71 GB > (Disk used 208.57 GB X 3)

Top Processes by CPU: ⓘ

11% Microsoft Outlook

7% kernel_task

7% WindowServer

3% Google Chrome Helper

2% Google Chrome Helper

Top Processes by Memory: ⓘ

818 MB kernel_task

377 MB Microsoft Outlook

284 MB Google Chrome Helper

261 MB Google Chrome

235 MB Google Chrome Helper

Top Processes by Network Use: ⓘ

Input Output Process name

8.18 GB 1 MB kernel_task

2 MB 511 KB mDNSResponder

570 KB 274 KB Mail

169 KB 16 KB netbiosd

5 KB 5 KB apsd

Top Processes by Energy Use: ⓘ

15.02 Microsoft Outlook

7.56 WindowServer

3.00 Google Chrome Helper

1.04 Google Chrome Helper

Virtual Memory Information: ⓘ

1.77 GB Available RAM

67 MB Free RAM

6.23 GB Used RAM

1.70 GB Cached files

72 MB Swap Used

Software installs (last 30 days): ⓘ

Microsoft PowerPoint for Mac: (installed 2018-01-19)

Microsoft Outlook for Mac: (installed 2018-01-19)

Microsoft Excel for Mac: (installed 2018-01-19)

Microsoft OneNote for Mac: (installed 2018-01-19)

Microsoft Word for Mac: (installed 2018-01-19)

Microsoft AutoUpdate: (installed 2018-01-26)

Citrix Receiver: 12.8.1 (installed 2018-01-27)

Microsoft Word for Mac: (installed 2018-01-28)

Microsoft PowerPoint for Mac: (installed 2018-01-28)

Microsoft Office 2016 voor Mac: (installed 2018-02-05)

Adobe Flash Player: (installed 2018-02-06)

Adobe Pepper Flash Player: (installed 2018-02-06)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-02-11 17:03:46 SIMBL Agent.app Crash [Open]

Cause: dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

2018-02-11 17:00:32 Last shutdown cause: -60 - Corrupt filesystem

2018-02-10 01:09:38 Mail.app Crash [Open]

Cause: BUG IN CLIENT OF LIBDISPATCH: Use-after-free of dispatch_semaphore_t or dispatch_group_t

Files deleted by EtreCheck: ⓘ

2018-02-12 20:19:53 - ~/Library/LaunchAgents/com.appbox.AppBox.plist - Unknown

2018-02-12 20:19:53 - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist - Unknown

2018-02-12 20:20:45 - ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist - Unknown

2018-02-12 20:20:45 - ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist - Unknown

2018-02-12 20:21:05 - /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist - Unknown

2018-02-12 20:21:05 - /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist - Unknown

MacBook Pro, macOS High Sierra (10.13.3)

Posted on Feb 12, 2018 12:21 PM

Reply

Answer 1

BobHarris

Level 9

56,819 points

Feb 13, 2018 6:17 AM in response to Marjorijn

2018-02-11 17:00:32 Last shutdown cause: -60 - Corrupt filesystem

I'm wondering if your disk is starting to fail. Now it is always possible to have your file system get corrupted from other means (sudden power loss, force power off, broken software, etc...). And it is possible to have a corrupted file system if something is failing on the motherboard. But it is also possible for the disk to be failing.

Also your system is running slow, and I'm not seeing the typical software installed on your system that is associated with slow Macs. So I am speculating that maybe your disk is failing.

It would be nice to look at your disk's SMART report.

Disk Information:ⓘ

ST9500325ASG disk0: (500,11 GB) (Rotational)

[Show SMART report] <<<<<<<<<<<<<<<<<<<<--------------------- click here

Rerun EtreCheck and click on [Show SMART report] while EtreCheck is running.

Please post the SMART report.

Reply

Answer 2

y_p_w

Level 6

17,762 points

Feb 14, 2018 7:09 PM in response to BobHarris

BobHarris wrote:

I think I will replace the disk with an SSD. Hopefully I can enjoy this Mac for another few years.

<http://MacSales.com>

Not sure they sell to Europe, judging by the the OP's configuration in Dutch. But it should be pretty easy to find someone who sells commodity SSDs wherever the OP is.

Reply

Answer 3

BobHarris

Level 9

56,819 points

Feb 14, 2018 4:45 PM in response to Marjorijn

I think I will replace the disk with an SSD. Hopefully I can enjoy this Mac for another few years.

<http://MacSales.com>

Reply

Answer 4

Marjorijn Author

Level 1

8 points

Feb 13, 2018 12:10 PM in response to BobHarris

Hi BobHarris,

Thank you for your reply.
Here are the results of the SMART report:

smartctl 6.5 2016-05-07 r4318 [Darwin 17.4.0 x86_64] (local build)

=== START OF INFORMATION SECTION ===

Model Family: Seagate Momentus 5400.6

Device Model: ST9500325ASG

Serial Number: XXX

LU WWN Device Id: 5 000c50 021a6d179

Firmware Version: 0006APM2

User Capacity: 500,107,862,016 bytes [500 GB]

Sector Size: 512 bytes logical/physical

Rotation Rate: 5400 rpm

Device is: In smartctl database [for details use: -P show]

ATA Version is: ATA8-ACS T13/1699-D revision 4

SATA Version is: SATA 2.6, 1.5 Gb/s

Local Time is: Tue Feb 13 21:01:56 2018 CET

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

General SMART Values:

Offline data collection status: (0x00) Offline data collection activity

was never started.

Auto Offline Data Collection: Disabled.

Self-test execution status: ( 0) The previous self-test routine completed

without error or no self-test has ever

been run.

Total time to complete Offline

data collection: ( 0) seconds.

Offline data collection

capabilities: (0x73) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

No Offline surface scan supported.

Self-test supported.

Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities: (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability: (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: ( 1) minutes.

Extended self-test routine

recommended polling time: ( 142) minutes.

Conveyance self-test routine

recommended polling time: ( 2) minutes.

SCT capabilities: (0x103f) SCT Status supported.

SCT Error Recovery Control supported.

SCT Feature Control supported.

SCT Data Table supported.

SMART Attributes Data Structure revision number: 10

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE

1 Raw_Read_Error_Rate 0x000e 112 099 006 Old_age Always - 43027593

3 Spin_Up_Time 0x0003 100 099 000 Pre-fail Always - 0

4 Start_Stop_Count 0x0032 087 087 020 Old_age Always - 13746

5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0

7 Seek_Error_Rate 0x000f 087 060 030 Pre-fail Always - 527724322

9 Power_On_Hours 0x0032 083 083 000 Old_age Always - 15324

10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0

12 Power_Cycle_Count 0x0032 088 088 020 Old_age Always - 13130

184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0

187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0

188 Command_Timeout 0x0032 100 099 000 Old_age Always - 4296605961

189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0

190 Airflow_Temperature_Cel 0x0022 059 053 045 Old_age Always - 41 (Min/Max 30/41)

191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 1156

192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 4292

193 Load_Cycle_Count 0x0032 001 001 000 Old_age Always - 612054

194 Temperature_Celsius 0x0022 041 047 000 Old_age Always - 41 (243 52 0 0 0)

195 Hardware_ECC_Recovered 0x001a 052 043 000 Old_age Always - 43027593

197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0

198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0

199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0

254 Free_Fall_Sensor 0x0032 001 001 000 Old_age Always - 1602

SMART Error Log Version: 1

No Errors Logged

SMART Self-test log structure revision number 1

No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1

SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS

1 0 0 Not_testing

2 0 0 Not_testing

3 0 0 Not_testing

4 0 0 Not_testing

5 0 0 Not_testing

Selective self-test flags (0x0):

After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

Reply

Answer 5

BobHarris

Level 9

56,819 points

Feb 14, 2018 11:14 AM in response to Marjorijn

You disk is "Toast". backup, Backup, BACKUP!!!

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000e   112   099   006    Old_age   Always       -      43027593
  7 Seek_Error_Rate         0x000f   087   060   030    Pre-fail  Always       -      527724322
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -      4296605961
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -      1156
195 Hardware_ECC_Recovered  0x001a   052   043   000    Old_age   Always       -      43027593

Your disk is throwing errors.

If you want to keep this MacBook Pro in service, then you need to replace the disk.

I used to have this MacBook Pro, and before I retired it, I had replaced the disk with an SSD and upgraded the RAM to 16GB. With these upgrades, it was very responsive, where the SSD did the most for performance. It was a good Mac and I would still be using it, except the keyboard started to fail, and I decide to get a new Mac rather than spend the money to get a new keyboard. Besides, I was also starting to see issues with the discrete GPU chip.

So you need to decide if you are going to put more money into this Mac, or put that money towards a new Mac.

Reply

Answer 6

Marjorijn Author

Level 1

8 points

Feb 14, 2018 11:15 AM in response to BobHarris

Hi Bob,

Thanks for your diagnose, although it is bad news, unfortunately.

I think I will replace the disk with an SSD. Hopefully I can enjoy this Mac for another few years.

Reply

Answer 7

Kappy

Level 10

362,007 points

Feb 12, 2018 12:28 PM in response to Marjorijn

A Troubleshooting Protocol to Identify Problems or Fix macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

Shutdown the computer, wait 30 seconds, restart the computer.
Disconnect all third-party peripherals and remove any support software like drivers and plug-ins.
Resetting your Mac’s PRAM and NVRAM
Reset the System Management Controller (SMC)
Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.3 Combo Update as needed.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:

Select Disk Utility from the Utility Menu and click on Continue button.

When Disk Utility loads select the drive (out-dented entry) from the Device list.

Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

Set the Format type to Mac OS Extended (Journaled.)

Click on the Apply button, then wait for the Done button to activate and click on it.

Quit Disk Utility and return to the Utility Menu.

Select Reinstall OS X and click on the Continue button.

Reply

Answer 8

Marjorijn Author

Level 1

8 points

Feb 15, 2018 11:36 AM in response to y_p_w

Hi Bob,

I have found this one: https://www.samsung.com/us/computing/memory-storage/solid-state-drives/ssd-850-e vo-2-5-sata-iii-500gb-mz-75e500b-am/

or this one: https://eshop.macsales.com/item/OWC/S3D7E6G500/

Is one better than the other?

Reply

Answer 9

BobHarris

Level 9

56,819 points

Feb 15, 2018 12:33 PM in response to Marjorijn

In general OWC (MacSales.com) specialized in Mac products, so their stuff is qualified for the Mac, and they have a very good reputation standing behind their products.

Having said that, I got a 1TB Samsung 840 SSD via Newegg.com, and it is inside my iMac. But I was willing to take the risks and eat any repair costs, etc... I also got the Samsung 840 SSD AFTER having successfully used an OWC (MacSales.com) 480GB SSD for more than a year, and I had a good feel for what I was getting into.

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