Youtube videos not loading

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Level 1

13 points

Youtube videos not loading

I have an iPhone7plus. Videos on youtube app stopdownloafing after a few secons or don’t download at all. When I select a video to play the playing bar shows a red segment near the beginning. I have tried all the solutions available on the web - restarting the device, restarting wifi setting, resetting internet setting and deleting and redownloading the youtube app but nothing works. Has anyone encountered such a problem. It’s really frustrating having such an advanced phone but not be able to use it with such a common and basic app.

Posted on Feb 13, 2018 2:12 PM

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Answer 1

devon44

Level 1

8 points

Apr 2, 2018 7:42 PM in response to Spacedocs

Found a resolution that worked for me. I swapped to my guest wi-fi network (requires a password, but there's no encryption) and it worked fine. This tells me there is a problem with either iOS and / or the YouTube app. Since I have some devices that are running an old version of the app but are current on iOS, the problem is with iOS.

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Answer 2

Apr 1, 2018 7:57 PM in response to Spacedocs

After trying everything else I could think of, I backed up my phone and then did a factory reset. It's a hassle getting all the settings back to where I was, but seems to have worked. For now, at least.

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Answer 3

Apr 1, 2018 9:09 AM in response to Spacedocs

I've been having the same problem for a week now. YouTube app (version 13.11.6) plays 5 seconds, then freezes and just spins as if loading (but doesn't load or play video). Only having this problem on iPhone 7 with iOS 11.3. Desktop iMac can stream YouTube without issues. Getting 65 Mbps download speed on my network. Power cycling Modem/Router doesn't help. Power cycling iPhone doesn't help. Deleting and re-installing YouTube app doesn't help (also cleared browsing history). My ISP (Charter/Spectrum) disavows responsibility. YouTube app support hasn't responded to query about the issue.

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Answer 4

Spacedocs Author

Level 1

13 points

Feb 14, 2018 11:29 AM in response to panchososa694

It’s not an issue of a non-responding app. The youtube app opens and respods well but every time i choose a video to play it doesn’t load or stops loading after a few secons.

I’ve already tried all these suggestions of restarting the device and reinstalling the app.

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Answer 5

Feb 13, 2018 5:13 PM in response to Spacedocs

https://support.apple.com/en-us/HT201398

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Answer 6

devon44

Level 1

8 points

Mar 31, 2018 8:47 PM in response to Spacedocs

Any resolution yet? I've got 5 Apple devices and ALL are having the exact same issue.

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Youtube videos not loading

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