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Question: contacts on mac says no cards

contacts on mac says no cards

MacBook Pro, macOS High Sierra (10.13.3), Contacts problem

Posted on Feb 13, 2018 2:42 PM

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Question marked as Helpful

Mar 12, 2018 5:47 AM in response to tygb In response to tygb

I have this problem as well. I am running 10.13.3 and have had this issue since upgrading to High Sierra.

The database of contacts on my Mac Mini (late 2012) appears to be intact, however, if a name is highlighted the details window displays the words "No Cards". I have checked with iCloud online and all of the data is there; contacts, and their card details. Similarly, my contacts are all working on my iPhone 6s running IOS 11.2.6. I have used the 'refresh contacts' facility whilst in 'Contacts' on iCloud online via my Chrome browser. I have also gone to 'Settings' in iCloud online and used the 'restore contacts' procedure. All of these have been to no avail. The database should all be backed up in Time Machine as well.


If I create new contacts, both online and on my phone. These new contacts duly appear as new names in my desktop version of Contacts however, no cards, or details in those cards, appear alongside them. Both Contacts in iCloud online and Contacts on my iPhone sync quickly and accurately regardless of whether the new entry is made on the phone or online.


If I create a new contact on my desktop, Contacts will successfully show both the new contact's name and their card with all details correct details, however, the new contact will not show up in either iCloud online or on my iPhone at all regardless of how many times I refresh the data. If I shut the desktop version of Contacts down and then restart it the newly created contact is still there but the detail pane now shows 'No Cards'. The data has not been retained although the name of the card has stayed in the list of contacts.


I also run 'Informant' v1.02 (50397). All newly created contact data as well as existing contact data is perfectly preserved whether created online, on my iPhone or in Contacts on my desktop. As far as I know, it is not possible to create new contacts in Informant so I have not been able to check whether data is saved back to Contacts on any platform.


Re the response from tygb above: My 'Me' card appears to be set up correctly with the silhouette icon next to my name although the words 'No Card Selected' appears in the detail pane when I highlight my name. I can see no details in my Contacts to be able to ascertain whether cards are linked or otherwise.


All of my other iCloud apps appear to be working correctly.

Mar 12, 2018 5:47 AM

Question marked as Helpful

Mar 20, 2018 11:18 AM in response to karenthegreat In response to karenthegreat

I FIXED MY PROBLEM!!!


Found this solution from another user on an old board from Mountain Lion and it worked for me.


Quit Contacts.


In System Preferences uncheck all items in iCloud. From the Finder menu click >Option Go which shows the Home Library Folder in the pull down menu. Open the Folder Application Support find the Folder Address Book and Trash it with all its content. (YES! I DID THAT!)


Return to the System Prefs re-activate Contacts, mail and anything else previously checked.

Then (after iCloud reloads) login to your iCloud account on your browser. Settings all the way down on the bottom left. Choose "Restore Contacts". After it finishes updating, I opened contacts and everything was repopulated!!


Additionally, all my iMessage names are back (just as I suspected)!


I so relieved this worked. I can get something else done now...


Hope this helps someone!


Cheers!

Mar 20, 2018 11:18 AM

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Question marked as Helpful

Mar 12, 2018 5:47 AM in response to tygb In response to tygb

I have this problem as well. I am running 10.13.3 and have had this issue since upgrading to High Sierra.

The database of contacts on my Mac Mini (late 2012) appears to be intact, however, if a name is highlighted the details window displays the words "No Cards". I have checked with iCloud online and all of the data is there; contacts, and their card details. Similarly, my contacts are all working on my iPhone 6s running IOS 11.2.6. I have used the 'refresh contacts' facility whilst in 'Contacts' on iCloud online via my Chrome browser. I have also gone to 'Settings' in iCloud online and used the 'restore contacts' procedure. All of these have been to no avail. The database should all be backed up in Time Machine as well.


If I create new contacts, both online and on my phone. These new contacts duly appear as new names in my desktop version of Contacts however, no cards, or details in those cards, appear alongside them. Both Contacts in iCloud online and Contacts on my iPhone sync quickly and accurately regardless of whether the new entry is made on the phone or online.


If I create a new contact on my desktop, Contacts will successfully show both the new contact's name and their card with all details correct details, however, the new contact will not show up in either iCloud online or on my iPhone at all regardless of how many times I refresh the data. If I shut the desktop version of Contacts down and then restart it the newly created contact is still there but the detail pane now shows 'No Cards'. The data has not been retained although the name of the card has stayed in the list of contacts.


I also run 'Informant' v1.02 (50397). All newly created contact data as well as existing contact data is perfectly preserved whether created online, on my iPhone or in Contacts on my desktop. As far as I know, it is not possible to create new contacts in Informant so I have not been able to check whether data is saved back to Contacts on any platform.


Re the response from tygb above: My 'Me' card appears to be set up correctly with the silhouette icon next to my name although the words 'No Card Selected' appears in the detail pane when I highlight my name. I can see no details in my Contacts to be able to ascertain whether cards are linked or otherwise.


All of my other iCloud apps appear to be working correctly.

Mar 12, 2018 5:47 AM

Reply Helpful (10)

Mar 12, 2018 12:09 PM in response to tygb In response to tygb

Here are the etrecheck results as requested:

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-12 19:04:51


Runtime: 12:41

Performance: Poor


Problem: Other problem

Description:

Contacts on OSX is not syncing with iCloud or Contacts on iPhone


Major Issues:

Anything that appears on this list needs immediate attention.


Adware - Adware detected.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

Mac mini (Late 2012)

Mac mini Model: Macmini6,2

1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core

16 GB RAM At maximum

BANK 0/DIMM0

8 GB DDR3 1600 ok

BANK 1/DIMM0

8 GB DDR3 1600 ok


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

SyncMaster 1920 x 1080 @ 60 Hz


Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - F***************D (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk1 - Seagate Backup+ Desk 4.00 TB

External USB 5 Gbit/s

disk1s1 - EFI [EFI] 315 MB

disk1s2 - S*****s (Journaled HFS+) 2.00 TB

disk1s3 - D*******r (Journaled HFS+) 2.00 TB


disk2 - USB Flash DISK 8.10 GB

External USB 480 Mbit/s

disk2s1 - P********S (MS-DOS FAT32) 8.09 GB


disk3 - Apple Inc. MacBook Air SuperDrive 424 MB

External USB 480 Mbit/s

disk3s1 - H******************N 41 MB

disk3s2 - H******************N 37 MB

disk3s3 - H******************N 33 MB

disk3s4 - H******************N 30 MB

disk3s5 - H******************N 73 MB

disk3s6 - H******************N 23 MB

disk3s7 - H******************N 26 MB

disk3s8 - H******************N 42 MB

disk3s9 - H******************N 26 MB

disk3s10 - H******************N 30 MB

disk3s11 - H******************N 28 MB

disk3s12 - H******************N 36 MB


Mounted Volumes:

disk0s2 - F***************D 999.35 GB (313.36 GB free)

Journaled HFS+

Mount point: /


disk1s2 - S*****s 2.00 TB (1.21 TB free)

Journaled HFS+

Mount point: /Volumes/S*****s


disk1s3 - D*******r 2.00 TB (1.50 TB free)

Journaled HFS+

Mount point: /Volumes/D*******r


disk2s1 - P********S 8.09 GB (6.71 GB free)

MS-DOS FAT32

Mount point: /Volumes/P********S


disk4s2 - T******************s 1.96 TB (143.32 GB free)

Case-sensitive Journaled HFS+

Mount point: /Volumes/T******************s


Network:

Interface en0: Ethernet

One IPv4 address

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 168.16 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 2.49 (1 min ago) 1.98 (5 min ago) 1.19 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Adware:

Launchd: ~/Library/LaunchAgents/com.pcv.hlpramcn.plist

Reason: Adware name match

Executable: ~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.amazon.music.startup.plist

Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.amazon.music.plist

Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/tv.plex.player-helper.plist

Executable: /Applications/Plex Media Player.app/Contents/MacOS/../Resources/PMP Helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/startup.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.UltraSearchApp.plist

Executable: ~/Library/Application Support/com.UltraSearchApp/UltraSearchApp r

Details: Domain name invalid - possibly adware


32-bit Applications:

NameVersion
Open in Preview1.0
Open PDF in Preview1.0
LCC Connection Utility3.9.5
Microsoft Outlook15.13.3
Wondershare Data Recovery3.7.1
Open PDF Files in Preview1.0
Save PDF Files in Documents Folder1.0
Add to iPhoto Library1.0
Open Image Files in Preview1.0
djay4.2.3
Save in Pictures1.0
Save PDF in Documents1.0
CitrixOnlineLauncher1.0.449
Email PDF1.0
Microsoft OneNote15.13.3
Add Image Files to iPhoto Library1.0
LCC Pilot1.0.0
Amazing Slow Downer3.6.0
Adobe Flash Player Install Manager28.0.0.161
Kindle1.21.1
quicklookd325.0
DVD Player5.8
LCC Uninstaller3.9.5
Save Image Files in Pictures Folder1.0
Email Image1.0
Email PDF Files1.0
Email Image Files1.0
Open HP Scan1.0
InkServer10.9


Kernel Extensions:

/Library/Extensions

[Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.5 - SDK 10.8)

[Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.5 - SDK 10.8)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 169 Apple tasks
[Running] 114 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 177 Apple tasks
[Running] 117 Apple tasks


Launch Agents:

[Running] com.Logitech.Control Center.Daemon.plist (? 209c949 - installed 2016-10-05)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Loaded] com.privateinternetaccess.osx.PIA-VPN.plist (? 87063a21 - installed 2018-02-06)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2016-12-14)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Running] com.backblaze.bzserv.plist (Backblaze - installed 2018-02-01)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15)


User Launch Agents:

[Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2018-02-23)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Running] tv.plex.player-helper.plist (? 0 - installed 2018-03-10)
[Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-03-18)
[Running] com.amazon.music.plist (? 0 - installed 2018-02-23)
[Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2018-02-01)
[Loaded] com.UltraSearchApp.plist (? 0 - installed 2018-03-12)
[Not Loaded] com.pcv.hlpramcn.plist (Techyutils Software Private Limited - installed 2018-02-08)


User Login Items:

Plex Media Server Application (Plex Inc.

(/Applications/Plex Media Server.app)

Backup and sync from Google Application (Google, Inc.

(/Applications/Backup and Sync.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

iTunes Application (Apple, Inc.

(/Applications/iTunes.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

ShazamHelper SMLoginItem (Mac App Store - installed 2017-12-19)

(/Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app)

WZC4362K6S.com.fanaticsoftware.informant.helper SMLoginItem (Web Information Solutions, Inc. - installed 2018-03-07)

(/Applications/Informant.app/Contents/Library/LoginItems/Informant Helper.app)

2Do Helper SMLoginItem (Mac App Store - installed 2018-01-30)

(/Applications/2Do.app/Contents/Library/LoginItems/EKT6323JY3.com.guidedways.To doMac.Helper.app)

DashlaneAutoStartHelper SMLoginItem (Dashlane - installed 2018-03-11)

(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper .app)

DashlaneAgent SMLoginItem (installed 2018-03-11)

(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-03-04)

QuickTime Plugin: 7.7.3 (installed 2018-01-24)

AdobePDFViewer: 18.011.20038 (installed 2018-02-25)

Flash Player: 28.0.0.161 (installed 2018-03-04)

JavaAppletPlugin: 15.0.1 (installed 2017-09-11)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)


Safari Extensions:

Dashlane.safariextz - Dashlane Inc. - http://www.dashlane.com (installed 2018-02-16)
Open Service.safariextz - - (installed 2018-02-17)
PlaySearchNow.safariextz - Play Search Now - (installed 2018-02-17)


3rd Party Preference Panes:

Backblaze Backup (installed 2018-02-01)

Flash Player (installed 2018-02-01)

Logitech Control Center (installed 2016-11-27)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

F***************D: Disk size: 999.35 GB - Disk used: 685.99 GB

Destinations:

T*****************r [Network] (Last used)

Total size: 1.96 TB

Total number of backups: 78

Oldest backup: 2017-03-12 01:20:23

Last backup: 2018-03-12 11:56:33


Top Processes by CPU:

Process (count)Source% of CPU
bztransmitBackblaze22
kernel_taskApple2
Google Chrome Helper (7)Google, Inc.2
sandboxdApple1
WindowServerApple1


Top Processes by Memory:

Process (count)SourceRAM usage
Google Chrome Helper (8)Google, Inc.1.60 GB
kernel_taskApple1.21 GB
bztransmitBackblaze829 MB
iTunesApple, Inc.289 MB
mds_storesApple286 MB


Top Processes by Network Use:

ProcessSourceInputOutput
kernel_taskApple81 MB847 KB
mDNSResponderApple306 KB83 KB
DropboxDropbox, Inc.80 KB228 KB
MailApple169 KB15 KB
apsdApple40 KB56 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
Google Chrome Helper (8)Google, Inc.17
WindowServerApple6
Google ChromeGoogle, Inc.6
mdworker (8)Apple2
QtWebEngineProcessPlex Inc.1


Virtual Memory Information:

Available RAM8.83 GB
Free RAM252 MB
Used RAM7.17 GB
Cached files8.58 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Speedtest1.32018-02-19
Bear1.4.32018-03-03


Clean up:

com.fanaticsoftware.informant.helper -


Diagnostics Information (past 7 days):

2018-03-12 18:41:12 Last Shutdown Cause: 0 - Power loss (once)

2018-03-11 22:53:00 quicklookd.app Crash (once)

quicklookd seems struck trying to quit, crashing

abort() called

2018-03-10 14:32:36 Ableton Live 10 Trial.app CPU (once)

2018-03-09 13:06:49 Plex Media Server.app Hang (once)


End of report

Mar 12, 2018 12:09 PM

Reply Helpful

Mar 12, 2018 1:04 PM in response to herb_l In response to herb_l

Have you tried turning off Contacts under iCloud System Preferences (untick box), it should ask if you wish to save data on your machine, say no. Wait a minute then open the Contacts App and check if it's empty, if not, delete manually, then close. Lastly go back and turn on iCloud Contacts (re tick the box) so your data can sync back down again from the cloud, wait a minute then open Contacts and see if your data is back again.

Mar 12, 2018 1:04 PM

Reply Helpful (3)

Mar 12, 2018 1:24 PM in response to SiHancox In response to SiHancox

Wait a minute then open the Contacts App and check if it's empty, if not, delete manually,”


Can I check please? Do you mean check if Contacts has any data in it - in this case meaning contact names as cards are not present anyway. When you say ‘delete manually’ do you mean remove all names, groups etc so that Contacts has no data in it?


Sorry to be specific.


Cheers


Pete

Mar 12, 2018 1:24 PM

Reply Helpful (1)

Mar 12, 2018 11:23 PM in response to SiHancox In response to SiHancox

"Have you tried turning off Contacts under iCloud System Preferences (untick box), it should ask if you wish to save data on your machine, say no. Wait a minute then open the Contacts App and check if it's empty, if not, delete manually, then close. Lastly go back and turn on iCloud Contacts (re tick the box) so your data can sync back down again from the cloud, wait a minute then open Contacts and see if your data is back again."


Have tried this:

  • After un-checking the Contacts box in iCloud System preferences pane I received no request to save any data.
  • Upon opening Contacts I found that all contacts had been removed except those from a linked GMail account - they still had "No Cards" in the details pane.
  • It was not possible to delete this data manually - I presume I would have to unlink the GMail account from Contacts.
  • I quit Contacts and re-checked (ticked) the Contacts box in iCloud System preferences pane. There was a short delay wth a note about 'setting up'.
  • I re-opened Contacts. All of the contacts were back in place but again, when highlighted, each one showed "No Cards" in the details pane.

Mar 12, 2018 11:23 PM

Reply Helpful (3)

Mar 13, 2018 1:53 AM in response to Pete Marchant In response to Pete Marchant

With respect to your first question, yes, I did mean delete all so no data exists (I usually ctrl-click the name and select "Delete card") and from your last post it appears you did just that (with the exception of Gmail which I'm not sure about because I do not use).


What's confusing is that you are only seeing the "names" and no associated information, even after re-syncing, you could try same on one of your iDevices (say iPad) and see what happens!


I would think your issue is one of two possibilities, corruption of the contact data or problem with Contacts App itself on the Mac, if the re-sync on the iPad works then I would say that proves the data is ok leaving only the App on the Mac, but that's just my guess.


This link talks of a similar issue which was resolved by using Time Machine (see bottom of first page by xoxosage), you could try and see what happens. contacts disappeared in Sierra upgrade


Failing that it's down to messing about with the Contacts App itself by deleting key data files from ~/Library/Application Support/AddressBook to try and rebuild it's database, but that comes with a risk so you need to be sure of what you are doing, again, the link does go through some of this as well as talking about permissions and how to reset.


From what I've read your best option if possible is to try and Restore from TM as per xoxosage, best of luck.

Mar 13, 2018 1:53 AM

Reply Helpful

Mar 13, 2018 2:52 AM in response to SiHancox In response to SiHancox

Yep, all Contacts are fine across iCloud, iPhone and iPad. As I detailed, entries can be made on any of these platforms and sync will happen fine including on OS X except that in the OS X database only the card’s name will show, none of the details will be available.


Will follow the TM suggestion


Many thanks.

Mar 13, 2018 2:52 AM

Reply Helpful

Mar 13, 2018 3:26 AM in response to Pete Marchant In response to Pete Marchant

You have installed advanced Mac cleaner , BackBlaze , Loigitec control cleaner , lot of stuff is in login items and unsigned files .

You must uninstall all third party apps and in safari extensions keep it as off .

Use Malwarebytes | Malwarebytes for Mac

And scan the system .

Mar 13, 2018 3:26 AM

Reply Helpful

Mar 13, 2018 4:11 AM in response to Pete Marchant In response to Pete Marchant

TM could be you best option from what was discussed in the other post, but tygb comment on removing certain third party apps is a good idea as well.


This issue didn’t start after installing or running one of those apps by any chance, some can really mess with your system.


As a general rule it’s best not to use any “cleaners”, I do occasionally use iTrash but always check which files it’s going to remove first and only allow if they are definitely associated with the app I’m trying to delete, otherwise I untick and leave them on my system.


I believe because your iDevices and Cloud all show the data complete the issue does probably exist with in your Mac itself, but tracking it down specifically could be hard and time consuming, hopefully TM will make it easier by restoring a previous state before all this started to happen.

Mar 13, 2018 4:11 AM

Reply Helpful
User profile for user: herb_l

Question: contacts on mac says no cards