contacts on mac says no cards

“Sorry if this obvious, but is there some text in the search box?“

Thanks. No, there is no text in the search box. But good q nonetheless.

“Wait a minute then open the Contacts App and check if it's empty, if not, delete manually,”

Can I check please? Do you mean check if Contacts has any data in it - in this case meaning contact names as cards are not present anyway. When you say ‘delete manually’ do you mean remove all names, groups etc so that Contacts has no data in it?

Sorry to be specific.

Cheers

Pete

Yep, all Contacts are fine across iCloud, iPhone and iPad. As I detailed, entries can be made on any of these platforms and sync will happen fine including on OS X except that in the OS X database only the card’s name will show, none of the details will be available.

Will follow the TM suggestion

Many thanks.

You are using advanced Mac cleaner in your Mac see this manual method to remove each file of it , I suggested malware bytes anti malware for Mac because it removes the files of the app in moments and both manual method or using malware bytes deletes it .

Method to remove Advanced Mac Cleaner App .

Enter in System library .

Click on finder > Take the cursor on top menu bar > Go > computer > Macintosh HD

Search the app in following folder .

( a ) Applications - Advanced Mac cleaner

Enter in User library , click on finder > Go > hold option key > click on library .

( a ) Folder Advanced Mac cleaner - click on it , the followings .plist are found .

msets.plist

rlist.plist

( b) In Application Support folder of Mac , there is a subfolder Advanced Mac cleaner

params.plist

Settings.plist

( c) Folder amc

amcuninstall

com.pcv.amcuuninstall.plist

com.pcv.hlpramcn.plist

helperamc

Inf.Adit

( d ) Folder Caches of Mac these are two remnants of the app .

com.Pcv.hlpramc

com.pcv.hlpramc

( e ) Cookies folder of Mac

com.pcv.hlpramc.binarycookies

com.pcv.rlistupdater.binarycookies

com.techyutils.cleaner.binarycookies

( f ) Folder hlpramc

Web settings.plist

( g ) Folder Launch Agents of Mac

com.pcv.hlpramcn.plist

( h ) Folder logs of Mac there are two log files .

helperamc.log

Advanced Mac Cleaner.log

( I ) Preferences folder of Mac

com.pcvhlpramc.plist

com.techyutils.cleaner.plist

( j ) Click on download folder , right click on the advancer cleaner file and delete .

amc_amc apstm.pkg

( k) Users and groups - open the pad lock by entering admin password .

Click on Login items - Advanced Mac Cleaner select the box , the app will be highlighted and click on subtract sign .

These are the files of Advanced Mac cleaner found in system library and user library folders , the individual advanced Mac cleaner folder and .plists found in subfolders are to be deleted .

Open finder > in applications folder right click on Advanced Cleaner app a prompt appears .

Advanced Mac Cleaner helper requires permission to complete the uninstallation .

Please provide the admin password to the next screen continue .

( a ) cancel

( b ) ok

Click on ok .

Again a prompt will appear enter user password .

You have to enter it correctly the app is removed permanently with its remnants also .

If you have installed the older version the remnants of it could be different .

Macs are not compatible with third party applications , softwares, even App Store apps ( outsourced ) or any kind of anti virus .

In case they are installed these issues will always occur .

Creating a new user account is very easy ( yes the first user account can get corrupted or glitches will start ) and if the data is stored in iCloud server the user is not be worried for its mails , notes , contacts , etc they get download once again , the only condition is open the application for some time say an hour or two if the data is huge and connectivity to wifi is essential .

The old user account can be deleted once you are sure that each and every thing is saved in your new user account .

Generally Apple ID is kept same as web mail address ( gmail services work fine but some prefer other services ) and the user must be signed in with Apple ID in iCloud account .

The contacts will take time to download if they are large in number and the user must keep the application opened .

The login items is always kept as empty not a single app is to be saved here and what is PIA , there is need to save iTunes here , you can use spotlight to open iTunes , good Mac users keep safari extensions as off .

I understand that you wish me to remove Advanced Mac Cleaner amongst other items. I haven't actually used AMC since installing it but I do understand that these types of softwares sometimes come with attendant issues. By the same logic, why should malwarebytes be any more trustworthy?

Yes, interesting that one of the main culprits identified here (Advanced Mac Cleaner) hadn’t spread itself around in the new account and was virtually absent in Application Support, Logs, Cache etc., Following the manual removal instructions for AMC in my old account it was certainly everywhere.

I certainly see your point about careful vetting of new apps but not using Adobe products could be a big ask for some people I know!

I’m going to have to upgrade my computer in the near future - I’m starting to wonder if moving to Windows wouldn’t be more cost effective. If the Apple ecology is just as sensitive to incursion what’s the point of spending all the extra cash?

I don’t think there is a hard or fast rule on what you should do with respect to loading Apps, because each wants something different from there machines, I just believe a little common sense can go a long way towards limiting issues.

I used Adobe only as an example of a programme that from prior experience seemed to be somewhat “free” on how much of itself it spread around, that in itself probably doesn’t result in any problems because it’s more than likely well coded, neither the less it can still be trouble some to remove if you later want to do so because of that fact.

Another is Toast which I admit is still on my system because years ago I produced dvd’s of home videos, but now it’s all streaming so the App is largely redundant, should I try and remove it, not sure, because again it appears to be all over the place. I’ve left things alone at the moment because all performs well and also from the fear that in trying to get rid of it I could do more harm than good.

I don’t believe macOS is any more sensitive to this issue than say Windows, in fact I’ve not had to reinstall my system for well over 5 years now, which can’t be said for my nephew’s Windows machine which seems as though he has to do something every 12 months!

But systems are getting more complicated and as such may be more prone to these sort of conflicts arising when pushed, lets face it, you don’t have to have any third party software installed and issues can still exist just because it’s so involved by being connected to “everything”, just compare what was going on under the hood of Snow Leopard to that of High Sierra now, it really is caulk and cheese.

I have the same problem but here is a little something interesting... I can share a contact/vCard via mail and all the vCard information is there!. Additionally, my iMessage has no contact info displayed but has "Maybe:" then a contact name displayed.

I have tried restoring contacts from iCloud, updating software, restarting. I have all my contacts on my MacBook, iPad and iPhone. I also don't have any information displayed in my "Me" card.

I also did an etrecheck.

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-19 14:43:54

Download EtreCheck from https://etrecheck.com

Runtime: 6:41

Performance: Below Average

Problem: Other problem

Description:

Contacts has names listed but no information displayed. Syncing with iCloud. iCloud has correct data as well as iPhone. iPad and MacBook.

Major Issues:

Anything that appears on this list needs immediate attention.

Adware - Adware detected.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Heavy RAM usage - This machine is using a large amount of RAM.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (27-inch, Late 2013)

iMac Model: iMac14,2

1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

24 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

BANK 0/DIMM1

8 GB DDR3 1600 ok

BANK 1/DIMM1

8 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GT 755M - VRAM: 1 GB

iMac 2560 x 1440

Drives:

disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Seagate BUP Slim SL 2.00 TB

External USB 5 Gbit/s

disk1s1 - O**************B (UFSD_NTFS) 2.00 TB

disk2 - Seagate BUP Slim Mac SL 2.00 TB

External USB 5 Gbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - N*************B (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (218.07 GB free)

Journaled HFS+

Mount point: /

disk2s2 - N*************B 2.00 TB (1.01 TB free)

Journaled HFS+

Mount point: /Volumes/N*************B

disk3s2 - T******************s 2.00 TB (730.06 GB free)

Case-sensitive Journaled HFS+

Mount point: /Volumes/T******************s

Network:

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en5: iPhone

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.80 TB available

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About an hour

System Load: 2.22 (1 min ago) 2.13 (5 min ago) 2.12 (15 min ago)

Security:

Adware:

Launchd: ~/Library/LaunchAgents/com.veoh.webplayer.startup.plist

Reason: Adware name match

Executable: /Applications/Veoh Web Player.app/Contents/MacOS/Veoh Web Player

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.fujitsu.pfu.ScanSnap.AOUMonitor.plist

Executable: /Applications/ScanSnap Online Update.localized/AutoOnlineUpdater.app/Contents/MacOS/AOUMonitor.app/Contents/M acOS/AOUMonitor

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.logmein.logmeinserver.plist

Executable: /Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/MacOS/LogMeIn

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.sonos.smbbump.plist

Executable: /Library/Application Support/Sonos/smb_touch

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

Kernel Extensions:

/Library/Application Support/LogMeIn/drivers

[Loaded] LogMeInSoundDriver.kext (LogMeIn, Inc., 4.1.4631)

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

/System/Library/Extensions

[Not Loaded] Soundflower.kext (1.5.3 - SDK 10.6)

[Not Loaded] InstantOn.kext (5.0.2 - SDK 10.6)

[Not Loaded] Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.6 (26925) - SDK 10.4)

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.6 (26925) - SDK 10.4)

[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.6 (26925) - SDK 10.5)

[Not Loaded] SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.6 (26925) - SDK 10.4)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

iMusic Helper Application (WonBo Technology Co., Ltd

(~/Library/Application Support/iMusic/iMusic Helper.app)

ScanSnap Manager Application

(/Applications/ScanSnap/ScanSnap Manager.app)

Caffeine Application (Mac App Store

(/Applications/Caffeine.app)

ZSyncDaemon Application

(~/Library/Application Support/ZSyncDaemon/ZSyncDaemon.app)

iTunesHelper Application (installed 2018-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HP Product Research SMLoginItem (HP Inc. - installed 2017-12-19)

(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)

1Password mini SMLoginItem (AgileBits Inc. - installed 2018-03-16)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2017-12-19)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

Internet Plug-ins:

LogitechHarmony: 1.0.0.1 (installed 2014-12-21)

o1dbrowserplugin: 5.41.3.0 (installed 2016-01-06)

LogMeInSafari64: 1.0.730 (installed 2014-12-21)

RhapsodyPlayerEngine: 1.0.2 (installed 2014-12-21)

Flip4Mac WMV Plugin: 2.2.3.7 (installed 2014-12-21)

CouponPrinter-FireFox: Version 1.1.5 (installed 2014-12-21)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-24)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)

DivXBrowserPlugin: 1.4 (installed 2014-12-21)

LogMeIn: 1.0.730 (installed 2014-12-21)

QuickTime Plugin: 7.7.3 (installed 2018-03-06)

Flash Player: 29.0.0.113 (installed 2018-03-13)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

iPhotoPhotocast: 7.0 (installed 2014-12-21)

AdobePDFViewer: 18.011.20038 (installed 2018-02-24)

LogMeInSafari32: 1.0.730 (installed 2014-12-21)

Photo Center Plugin: Photo Center Plugin 1.1.2.2 (installed 2014-12-21)

SharePointBrowserPlugin: 14.7.0 (installed 2016-11-28)

Silverlight: 5.1.20125.0 (installed 2014-12-21)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2014-07-17)

WebEx64: 1.0 (installed 2015-07-17)

WebEx: 1.0 (installed 2008-06-26)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-02-23)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 781.28 GB

Destinations:

D**a [Network] (Last used)

Total size: 2.00 TB

Total number of backups: 58

Oldest backup: 2017-05-25 10:33:54

Last backup: 2018-03-19 12:41:45

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Clean up:

~/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc5 6a8fd83a6f7ae.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

/Library/LaunchAgents/com.tvmobili.artwork.plist

/Applications/TVMOBiLi.app/Contents/MacOS/tvmobiliqlhandler

Executable not found

/Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist

/Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer

Executable not found

~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSync Client

Executable not found

/Library/LaunchDaemons/com.tvmobili.tvmobilisvcd.plist

/Applications/TVMOBiLi.app/Contents/MacOS/tvmobilisvcd

Executable not found

Diagnostics Information (past 7 days):

2018-03-19 13:31:18 Last Shutdown Cause: 0 - Power loss (once)

2018-03-19 10:46:11 QuickLookUIService Crash (once)

2018-03-17 12:07:33 quicklookd.app Crash (once)

2018-03-13 16:15:06 Paprika Recipe Manager.app CPU (once)

End of report

I am pretty sure that I don't have any contact names in iMessage (on my Mac only) because I don't have any info in my contacts! Makes sense... I am just kind of going crazy with this... especially since I can email the vCard and the information is there! Ugh!!! I wish someone had the remedy. Wish me luck!

Thanks.

I FIXED MY PROBLEM!!!

Found this solution from another user on an old board from Mountain Lion and it worked for me.

Quit Contacts.

In System Preferences uncheck all items in iCloud. From the Finder menu click >Option Go which shows the Home Library Folder in the pull down menu. Open the Folder Application Support find the Folder Address Book and Trash it with all its content. (YES! I DID THAT!)

Return to the System Prefs re-activate Contacts, mail and anything else previously checked.

Then (after iCloud reloads) login to your iCloud account on your browser. Settings all the way down on the bottom left. Choose "Restore Contacts". After it finishes updating, I opened contacts and everything was repopulated!!

Additionally, all my iMessage names are back (just as I suspected)!

I so relieved this worked. I can get something else done now...

Hope this helps someone!

Cheers!

I also run 'Informant' v1.02 (50397) - is this some app used in Mac , use https://etrecheck.com/

And post the results .

You do not need to install anything to remove "Advanced Mac Cleaner". Follow the instructions posted in this Discussion:

Re: Advanced MacCleaner popup virus

Glad you managed to sort, the search can be very useful sometimes, and it's surprising how so many issues have a habit of coming around again!

TM could be you best option from what was discussed in the other post, but tygb comment on removing certain third party apps is a good idea as well.

This issue didn’t start after installing or running one of those apps by any chance, some can really mess with your system.

As a general rule it’s best not to use any “cleaners”, I do occasionally use iTrash but always check which files it’s going to remove first and only allow if they are definitely associated with the app I’m trying to delete, otherwise I untick and leave them on my system.

I believe because your iDevices and Cloud all show the data complete the issue does probably exist with in your Mac itself, but tracking it down specifically could be hard and time consuming, hopefully TM will make it easier by restoring a previous state before all this started to happen.

I am extremely grateful for all of the time and thought that has been put into this discussion. I now have a new account set up which is running everything well and I have successfully transferred across iCloud settings etc., I accept that according to Etrecheck there may be bigger underlying problems that will inevitably show themselves in time the more I use this new account. I also see the value of regularly checking my computer for malware and that there are proprietary apps out there to assist me in this (although, if I use Malwarebytes, whatever its provenence, won't I be using a third party app?).

Nonetheless, there appears to be a much bigger agenda underlying this discussion which I'm finding really challenging - namely, that there are 'good' Mac users, that never use third party Apps and who only configure their Macs in one, acceptable way. So, I'm confused.

For example, I use Ableton Live for music composition, I also use Plex for media management as well as Google Chrome as my main browser. Conversely, I still use Mail as my main email client, Calendar and iTunes etc etc., I use these apps, Apple or otherwise, because they are the best for the job that I've found (in my opinion). Up until this version of OS X I have never had any of the problems that have come up in this discussion and I have never heard of this 'exclusive' Mac orthodoxy, although I am aware of the additional hoops that Apple make us jump through in order to open apps from third parties.

Is this the 'majority view now - that we should stay exclusively 'in-house' or suffer the consequences?